Serving Alaska and beyond since 1969, TrailerCraft is dedicated to quality products and services that you can depend on. You work hard, so we make it easy. As an Alaskan owned and operated business since inception, we know what unique challenges are faced by our customers because we face them too.
From the State of Alaska Department of Transportation plow and sanding trucks, Thomas Built buses, snowplows, utility bodies, truck flatbeds to handicap equipped vehicles, and scooters.You'll see TrailerCraft on vehicles all over the state. Our hardworking Alaskan staff is here to make sure you receive the best care when it comes to your truck, trailer, van, or bus.
From the State of Alaska Department of Transportation plow and sanding trucks, Thomas Built buses, snowplows, utility bodies, truck flatbeds to handicap equipped vehicles, and scooters.You'll see TrailerCraft on vehicles all over the state. Our hardworking Alaskan staff is here to make sure you receive the best care when it comes to your truck, trailer, van, or bus.
Services
TrailerCraft has been an institution in the trucking and commercial vehicle industry for 50 years in the 49th State. I can't tell you how many times we hear people come in and say 'you know I used to go in there when I was a kid.' And, 'I've been buying my trailer parts there for years, ' said Outside Sales Associate Steven Tabor.
TrailerCraft has been serving Alaskans for nearly 50 years. We have Alaskan technicians that understand Alaskan problems. We are conveniently located in Anchorage and Fairbanks to help you with all your heavy duty truck and light duty vehicle servicing needs.
Heavy Duty Trucks & Trailers, Medium and Light Duty Trucks, Buses, Sprinter Vans, Snow Plows, RVs, Travel Trailers, Camper Trailers, Campers, Boat Trailers, Equipment Trailers, Yard & Garden Trailers, Utility Trailers - we service them all and many more!
Heavy Duty Trucks & Trailers, Medium and Light Duty Trucks, Buses, Sprinter Vans, Snow Plows, RVs, Travel Trailers, Camper Trailers, Campers, Boat Trailers, Equipment Trailers, Yard & Garden Trailers, Utility Trailers - we service them all and many more!
It's everything on your work truck wish list, all beautifully combined in one highly evolved, medium-duty vehicle. The power to do more. The new FUSO FE180 GAS Truck has a Class 5 rating, which means you can carry more cargo with every trip. Load it up to 17,855 GVWR. And transport your business to the next level of productivity.
Meet our champion lineup. Every bus in the Thomas Built lineup is top-of-the-line where safety and reliability are concerned. That's because we don't make compromises. And we pay attention to the little details that add up to big reliability and comfort for our drivers and passengers, mile after mile, day after day.
As the official dealer for Freightliner Sprinter, here at TrailerCraft/Freightliner of Alaska, we are proud to represent the franchise in the Anchorage area. If you are looking to buy a new or pre-owned Sprinter Van, already own one and want to schedule a service, wish to purchase parts or just want to have a look around, we look forward to hearing from you soon.
Reviews (19)
Neato Incognito
Jan 01, 2022
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Ronn Murray
Jan 01, 2022
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Updated review:
It's been an experience to say the least. The first few years of owning Sprinter vans, I had some pretty terrible results from this shop. During one repair, their tech unplugged my battery heater from the main block for some unknown reason and left it that way without informing me, causing a frozen battery, and lost revenue for a missed operation and canceled tours. They never owned up to it and I was forced to replace the battery out of pocket. All in all, this cost me a few thousand dollars.
More recently the experience has been a bit better. Their shop manager/service writer
It's been an experience to say the least. The first few years of owning Sprinter vans, I had some pretty terrible results from this shop. During one repair, their tech unplugged my battery heater from the main block for some unknown reason and left it that way without informing me, causing a frozen battery, and lost revenue for a missed operation and canceled tours. They never owned up to it and I was forced to replace the battery out of pocket. All in all, this cost me a few thousand dollars.
More recently the experience has been a bit better. Their shop manager/service writer
Edith H.
Aug 26, 2021
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Trailer Craft in Fairbanks Alaska has been very supportive and helpful for all my trucking needs. I really appreciate the communication and technical support they have given. Thank you Jason (mechanic) from Fairbanks for the repairs you made on my 2020 Peterbuilt and the help with the 2021 Western Star. . Thank you Steve (Anchorage) in helping us through the purchase of our new 2021 western star. Thank you Richard (fairbanks) for helping order parts and walk me through the setting up for the 2021 Western Star an repairs and ordering parts for my Peterbuilt. . Thank you James for helping with the
Mark Ahrens
Jul 31, 2021
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Jake Gus
Jun 04, 2021
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Mike K.
May 21, 2021
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Lorin S.
Apr 02, 2021
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Most of the time when you have a technical question or looking for parts whether they're at a dealer or in their service department they are pretty much next to useless. They do have good technicians and do good mechanic work but as far as getting information from them as a dealer and might as well call somebody else
Brittany Timonen
Jan 19, 2021
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We had a trailer hitch and wiring installed here. It was a nightmare. Just a nightmare to deal with, poor communication, poor service, poor management (see overly-detailed description below).
On my initial phone encounter they quoted me 500 for parts and labor, with parts arriving in 2-3 weeks. Took a little over 3 weeks. I dropped the car off at 8am for installation. Got a call saying it was done. They didn't do the wiring as I requested. So sent it back in. Got a call saying they don't have the part they need, will take a few days to get in and the cost will be 780 total. Frustrated, I called
On my initial phone encounter they quoted me 500 for parts and labor, with parts arriving in 2-3 weeks. Took a little over 3 weeks. I dropped the car off at 8am for installation. Got a call saying it was done. They didn't do the wiring as I requested. So sent it back in. Got a call saying they don't have the part they need, will take a few days to get in and the cost will be 780 total. Frustrated, I called
Casey Smith
Dec 28, 2020
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Critical: Value
Great costumer service and response over the phone. No issues there. However, as my local Western Plow Reps, there hourly rates for a quotes were astronomical and they changed me 2 hrs of labor to assess the problem without even fixing the issue. I do not recommend them unless you have deep pockets..
Great costumer service and response over the phone. No issues there. However, as my local Western Plow Reps, there hourly rates for a quotes were astronomical and they changed me 2 hrs of labor to assess the problem without even fixing the issue. I do not recommend them unless you have deep pockets..
Aaron Timonen
Sep 21, 2020
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Simple trailer Hitch installation on a Ford Flex. After they made an error ordering the part, they said it would take 2 hours to install.... after dropping it off at 8am... which morphed into it being completed after hours at seven pm — Then come to find out it was wired backwards with the trailer turn signals switched. Another half day for them to fix. I would highly recommend another place.
Charlene D.
Jun 07, 2020
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I'd say pretty average service. We bought a used boat and trailer and brought it there for inspection of the trailer. Pros: able to get us in quickly. Diagnosed and repaired on site. Boat trailer needed new wiring as it has been cut. Replaced drum brakes which were no longer functioning. Cost seemed comparable to other shops. Cons: after a week of repairs, called to pick it up and none of the lights (left, right, and center strip) were fixed despite the repair being on the invoice. The representative apologized quickly. So had to leave the trailer at the shop. Returned a second time and brought
Nelson P.
May 20, 2020
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I had a goose neck hitch, and a 7 wire plug installed. I dropped my truck off the day before the appointment and asked how much the install would be. I was informed that I would get a call before any work was done with an estimate. I was contacted the next afternoon to inform me that they had not completed the install. I asked how much it was, and it was over double what Six Robblees was going to charge. I would never have agreed to pay double, never. They dropped the rate because they had already started the work, and it was still $300 over their competitors rate. I couldn't recommend TrailerCraft
Daniel B.
Sep 12, 2019
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Found out the hard way that their warranty is limited only to parts and not labor. I spent over $11,000 to get a turbo replaced along with DPF filters replaced that were ruined from oil flowing through the turbo into the exhaust. After driving less than 1000 miles the new turbo also failed and same problem happened. However, when I took it back to them, I was told that only the turbo (about $2,200) was under warranty so I'd be looking at about $9000 to get it fixed again. At least this time, they were upfront enough to tell me to take it to RWC where all parts and labor would be covered
Autumn B.
Nov 22, 2018
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We were told it would take an hour and it ended up taking 4. A few hours after leaving they called us to let us know that a tool had been left in the car, after working that out, we then got another call stating they had charged us the wrong amount and we either had to drive the 30 minutes back to pay another $180 or give our card info over the phone. The staff was rude and it was all very unorganized, something that should have been simple turned into a huge hassle, it's hard to trust that the job was done right after witnessing how unorganized they were.
Leslie M.
Aug 30, 2018
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The staff at Trailer Craft is top notch. They performed the services we needed on our Winnebago View in a professional manner. They explained everything, answered every question, never rushing us. We had no idea that some of the work was covered under warranty..they did. Derek was especially helpful! I wouldn't hesitate to bring my vehicles here! Thank you very much.
Nicholas Cosentino
Jul 28, 2018
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I had bought a trailer brake controller from them a year ago. Recently, when the season started again, I found it was not functional right as we were going on a road trip. I brought it to them with no notice to see what could be done. Apparently it was not wired anymore due to the laziness of another place in town which worked on my car. They spent at least a half hour wiring the car. Thanks luke, you guys saved my camping trip
P. K.
Aug 17, 2017
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While on the road from NY touring Alaska in our 2015 Winnebago View, we unfortunately required repairs. The extremely knowledgeable and professional staff actually fit us into their busy schedule, ordered the necessary parts and had us on our way in warp time. The courtesy extended to us as customers by Talon in the service dept was above any I have experienced in a retail/service situation. As we had occasion to be seated near the service desk (in a very comfortable waiting area), I had occasion to witness all the service employees attending to their customers with the very same courtesy and professionalism
Ross K.
Sep 04, 2016
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What can I say, these guys are the best! We had some serious problems with our travel trailer during our trip to Alaska. We actually busted a piece off our chassis while driving up the Alaska Highway, and needed someone to weld it back together for us. (Watch out for those frost heaves). One of the steel plates that the shackles attach to had broken. It seems that the manufacturer had only tack-welded those plates, instead of doing a full weld. Trailer Craft was recommended to us by some of the local folks who live in Anchorage. Talon Armor, the service writer who took care of us, is a terrific
Tristan T.
Aug 31, 2016
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Absolutely impressed! We had our company vehicle in Anchorage from Colorado and having been driven the 3,200 miles and were headed back to Colorado after our van had sat for 6 months in Alaska. Talon, the Service Writer, had excellent communication in regards to our Freightliner van. The technician stayed extra late the evening we brought the vehicle in to complete the job so that we could have our vehicle in time to hit the road. We were extremely pleased with this company!