Hartig Rhodes

My family traveled to Dubuque for a family vacation and some how my husband’s cord for his CPAP machine got left at home. Once I found out that we didn’t have it and a rough inch with little sleep I googled medical supply stores that would be open on Saturday and this is the first one that popped up. So once they opened I called them to see if they had the power supply for his machine, they did and within a half hour of me initially contacting them I was back from picking up the part and spending quality time with my family. Thank you so much for your exceptional customer service so that we

I was to have my CPAP back in April. I didn't know this till I went to my sleep study pcp on 6/18 to find out that my CPAP was to be shipped to me way back in April. Someone from the clinic called Finley to be told they got no paperwork for me. Sorry I don't believe that now since I have been reading this reviews and see the same situation happening to me. So here I am waiting for my CPAP machine STILL! I am about ready to call my sleep study pcp and tell them to find another provider for for the CPAP machine since I hear nothing from Finley. I work in the healthcare industry and I know this in

We just received a bill for a Cam Walker boot that my daughter got from her doctor for a broken toe. The charge for the boot came from Finley Hartig Homecare was $265. A friend mentioned that the price was steep, as she had also used that same boot but had purchased directly through a medical site. I searched 1/2 dozen medical device sites, plus Amazon, and never saw one over $50.
I called to speak with Erica at FHH about the high price and she was quite rude with her answer, stating that's what they pay so that is what I'm charged. It's hard to believe that I can go online and purchase the same

ZERO stars if I could... Had information sent to F-H Homecare by a doctors office. After waiting several weeks without hearing anything I decided to call them and see what the hold-up was. I was told that the doctors office hadn't supplied them with information they needed. Several weeks later, still no communication, so I called back again. Once again was told that the doctor's office hasn't provided them information. I told them that was what I was told several weeks ago when I called and asked if they had ever followed-up on the information from then. They didn't know. I then asked who I needed

Stopped in for a c pap machine after my Doctors nurse had sent the order and information to them was waited on by Karen we gave her the paper work we had and then asked how long does something like this normally take she then told us very rudely we have to wait to get the orders from the Doctor and they were very busy and they would call us we told her the Doctors office had sent the information over again she rudely said it takes time and they would call us again no time frame given so then I called back to cancel the c pap all they had to say was fine and hung up, The owners or meager need to

I have had nothing but great five star service from this establishment!! Brittany is now my caregiver, and is excellent, a pleasure to do business with. I've also had encounters with Cathy, Evelyn, and Chris in the past, and always had the best results possible. Keep up the good work!!

I went into this store today to purchase anew CPAP mask. I have never in my life been treated so rudely by someone. She said we don't run it through insurance and it is 240 dollars and acted like I would not be able to afford it. I politely thanked her and walked out and took my services to Quality Medical Services in Dubuque. If you are going to be in the customer care business, don't treat customers like they are intruders.

I was in Galena on vacation this weekend, hours from home when my CPAP failed. After being awake for 24 hours, desperately needing some rest and oxygen, I found this company. I didn’t think it would be possible to find help on a Saturday, and didn’t feel as though I was able to get home. Karen spoke with me on the phone, was waiting for me when I arrived and had my problem solved in a matter of minutes. She saved my vacation and had me breathing normally in no time. THANK YOU!

Great experience! The paperwork for the rental equipment I needed was done efficiently and correctly. I received an in-store tutorial regarding the use of the equipment as well as a detailed folder with user friendly information to take home with me The next day I received a follow up phone call to check on my status and see if there was anything else I needed. I really appreciated the care and concern shown by the entire staff!! Thanks!!

NO STARS FOR THIS REVIEW.....This is the worse customer service. Still owes me money for duplicate payment. This has been going on for 6 months. Find an alternate vender. This is the second time I had issues but this is by far the worst.
They also don't deal with your insurance. They are labeled a PPO provider and won't give you your in network savings. Another issue, only one person that works there can help me and shes been off for a week. They need a plan.
It’s been a few days and it looks like my issue has been resolved. Thank you!