At Bay Area Fireplace, we provide design, sales, installation and maintenance of gas and wood burning fireplaces, barbecues, fire pits and heaters and all the fireplace tools and resources. If you are looking to enhance the beauty of a room and make it more inviting for family and friends, add or upgrade your fireplace.
We carry Most of the major brands, including Lennox, Majestic, Enviro, Montigo, Mendota, Regency, Dimplex, and Burley. Add the warm glow of a new fireplace to your home. Come by our showroom on Stevens Creek in San Jose a few blocks north of Winchester. You can park on Stevens Creek or in the parking lot around the back.
We carry Most of the major brands, including Lennox, Majestic, Enviro, Montigo, Mendota, Regency, Dimplex, and Burley. Add the warm glow of a new fireplace to your home. Come by our showroom on Stevens Creek in San Jose a few blocks north of Winchester. You can park on Stevens Creek or in the parking lot around the back.
Services
Bay Area Fireplace sells and installs gas fireplaces, wood burning stoves and patio fire pits in Los Gatos, Saratoga, San Jose and throughout the Bay Area. Come into our showroom on Stevens Creek in Santa Clara and see and test dozens of fireplace samples. Choose from hundreds of options from all the major brands of fireplaces, which we can order for you.
Prices were competitive with other area places I visited, but the selection was much better. They did the install quickly and it looks great. I got the fireplace oak log gas insert. Bay Area Fireplace helped me with our fireplace and installation more then five years ago., and we have been so happy with it.
Reviews (17)
Robert P.
Jan 13, 2022
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SERVICE for gas fireplace insert. Our gas insert was not working. Their service man, Hash, did a very efficient job. He had good experience, was extremely helpful, quickly identified the problem and got it fixed. Had everything he needed in a well stocked equipment van. Did this all on one visit. Safed us lots and lots of money because I was fearful we would have to buy new as others had suggested. We were very pleased.
Marc Cadiente
Jun 23, 2021
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Meghan S.
Apr 24, 2021
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My wife & I went to get some info to see if we could remodel our fireplace , the salesman had no interest in helping , he had the computer open playing chess , he didn't think we could afford what he had to offer .didn't want to bother , very rude , never got up from his desk not very good customer service!!!,will never recommend your business
Mike R.
Feb 24, 2021
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I've got a 20 year old Majestic gas fireplace that I loved until it stopped working. I'm pretty handy and set to fixing it myself. What I learned is that tons of these old Majestic fireplaces have died, the gas valve goes bad and that particular valve model is discontinued. It seemed like it would take some expertise to retrofit a different valve and remote and still preserve all of the functionality of the original unit. It was time to surrender this job to someone with more experience.
I found Hash and he was easily able to convince me that he understood the problem and had a lot
I found Hash and he was easily able to convince me that he understood the problem and had a lot
Hesham A.
Dec 29, 2020
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I got Hash to help me over the phone with professional, precise and effective instructions. After A regular clean up that I did for the back of the glass face, I could not get the fireplace to start. But, within a few minutes on the phone, Hash guided me a step-by-step to isolate the problem. We found a loose wire and got it fixed while he was online.
These guys are always courteous and responsive.
These guys are always courteous and responsive.
Susan S.
Sep 23, 2020
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Thanks again to Hash and his crew for an excellent job well done. Today we had our annual fireplace check up to keep our favorite room toasty and warm during the winter months. Bay Area Fireplace showed up ON TIME ready to work and fully COVID compliant. Any parts replacements were in hand and readily installed saving time and money. Hash, as always was professional and upfront about any concerns or changes to our usage of the gorgeous fireplace and equipment they installed back in 2013. We absolutely love the fireplace and tile work installed in our family room and would gladly recommend this
Connie G.
Mar 08, 2020
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I wanted a new fireplace screen and wanted to support a local business. I placed my order with Bret. The screen was made to the measurements I provided, but it was too long. I brought the screen back and asked Bret what the options were to correct the issue. He provided me the phone number of the manufacturer. I needed to call them. So, if you have a problem, you are provided no customer service. He also said that they might be able to modify a screen for me and he would contact me the first of the week. To date, no contact. Thanks, Bret! SO, other reviews are correct, once they have your
Pui-Yun C.
Feb 20, 2020
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Ageee with the most recent reviews. This place is great in selling you a product, but once it's all paid off and installed, all communication stops.
Unfortunately, the fireplace manufacturer only handles issues through their authorized dealers, so we have to go through them to get any replacement parts or deal with anything that goes wrong.
We're currently dealing with a warranty replacement and service issue, but have not heard any updates in two weeks. Our fireplace is missing a part that is required and was overlooked by the installers. We discovered it ourselves when having to deal
Unfortunately, the fireplace manufacturer only handles issues through their authorized dealers, so we have to go through them to get any replacement parts or deal with anything that goes wrong.
We're currently dealing with a warranty replacement and service issue, but have not heard any updates in two weeks. Our fireplace is missing a part that is required and was overlooked by the installers. We discovered it ourselves when having to deal
Dane J.
Oct 14, 2019
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Jose B.
Jan 07, 2019
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One of the worst places to visit for a fireplace. Extremely rude and unwilling to help you out. The employees here choose what they want you to get and they let your awesome thoughts go to waste. The fireplaces they recommend are a horrible selection. If you want good quality of fireplace and good customer service don't go here.
The Food Goddess
Dec 28, 2018
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Excited to begin the process of renovating our fireplace and turning our ambiguous room into a Snuggle Den; we went to Bay Area Fireplace. (The first time we went, we waited outside with other people for them to open; but they never did). We went back a few days later and we were greeted by an older salesman, (with a medical boot on his foot). We told him that we wanted to look at wood burning fireplace inserts. He asked us why and then went into a very long monologue/sales pitch about natural gas. Saying that wood burning fireplaces would be illegal by 2020 and that they didn't even have wood
Brian Tremaine
Aug 26, 2018
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Had a fireplace insert put in and the old '70's style stoned replaced. Hash did a great job. We also asked that he include the bookcase (on the left) and add lighting and a wall mount for the TV. Everything was superb when done. Scheduling was a bit late because everyone wanted completion of their projects by Thanksgiving 2017. We missed that by two weeks. That aside Hash was wonderful to work with, is very creative and works hard.
Davis Johnson
Jul 18, 2018
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Martha Edwards
Dec 26, 2017
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Highly highly highly recommended.
Customer service is excellent! And our maitenence person was awesome. He explained evert step, very knowledgeable and professional. Covered the area eirh drop cloths., vacuumed afterwards and was very friendly and super nice. Left our gas insert in great looking new condition. Thank you!
Customer service is excellent! And our maitenence person was awesome. He explained evert step, very knowledgeable and professional. Covered the area eirh drop cloths., vacuumed afterwards and was very friendly and super nice. Left our gas insert in great looking new condition. Thank you!
Anna Lisa Avelar
Jan 31, 2017
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This is the worst service i have EVER received. EVER. I have been working in the home design/contruction industry for TEN years, and I've never experienced such shoddy work and outright lying. The manager is a person who cannot be trusted and does not back up his work. The mantle was not what was agreed to I gave him TWO MONTHS to make this right, he just got back to me saying that he will fix it for a discount. A discount? I have to pay for your poor communication skills and workmanship? Absolute joke. I am encouraging all of my colleagues in the design community as well as clients to stay away
Alyan Shafique
Nov 22, 2015
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Brian Frank
Jan 14, 2014
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I just went into Bay Area fireplace looking for a chimney cap. They were busy, so I waited patiently. When someone did come to help, he told me they never have chimney caps on Saturday. When I asked where I could get a chimney cap, he told me that no store would have them on Saturday or Sunday because the warehouses were closed. The comment was made with a snide attitude, like I should have known that. It basically felt like he was trying to get ride of me. Really poor customer service.
