Rowe

My lens needed a factory firmware upgrade; Rowe handled it.
What I liked was that I got a call when the lens was back. Instead of "it's here, come get it", it was "what model camera do you have, so we can (properly) test the lens update".
I gave them the info and 15 min later got the call "we tested it and it's working fine".
That's a level of service / care that's too rare these days.
Thanks.

I've been a customer since the 80's at least. Today it is simple. You get high quality gear for the same price as the warehouse outlets, and with that you can go back in years later and get everything cleaned and updated. Couple that with being able to hold it in your hands before you buy, and there is no reason to go elsewhere.

I'm mixed about this place. I went there for 2 reasons. To have video tapes transferred to DVD and to buy a camera. The initial salesperson was helpful and friendly. I ended up returning the camera because it was just too complicated for me. It was over 30 days so I expected a restocking fee, but it was more than I anticipated. I barely used the camera and had the original packing. The manager wasn't very friendly at first and acted put out, but after I made a comment he got a little nicer. The DVD transfers were EXPENSIVE! Most had no sound or horrible sound (may have been my video camera, but

I simply cannot say enough good thigs about my experiences with Rowe. I've purchased equipment from them in the past and the service has always been first rate. What prompted me to finally write this review was a recent experience purchasing a new display and soundbar.
Our old home theatre setup (plasma tv/receiver/speaker) was OLD and not all that great. I have some surgery coming up and will be stuck in the living room recliner during recovery for several weeks, and wanted a better system to help keep me entertained and distracted. Researching this online was pretty confusing so I decide to

I'm a long time, loyal customer of Rowe's. Their product knowledge and customer service are second to none. Joel, Mike and Erich are GREAT!
I'll never buy a TV from anyone else because no one can hold a candle to these guys, ESPECIALLY the big box stores. Keep the business local and work with these guys. You'll be glad you did... the pricing is the same if not better than everyone else and the customer service is 1,000 times better.

Had my camera sensor cleaned here and not only were they able to take care of last minute, the customer service was also excellent.

This is solely the only Photo and Video store i will go to. mark widman and others give the best advice and provide unbeatable customer service. i specifically ask for him when i come around you don't find that many places anymore. SUPPORT LOCAL!

The on-line pictures they have of the cameras are not even close to what they have in store! They hardly have any there! Was looking for a certain camera. They didn't have the 600 dollar one I was looking for. The lady said they don't have cameras that cheep ours start at 1000.

I wish I could remember the lady who gave me a free class and a great deal on a Amazing Camera
She was Incredible and patient with me a new Photographer.I can't thank her enough
THANK YOU THANK THANK YOU THANK YOU
WILL DEFINITELY BE SHOPPING WITH ROWE'S AGAIN👍🏿👍🏿👍🏿👍🏿👍🏿

When you buy a camera, customer service and hands-on comparison are important. Mark provided this plus advice you can't get online.

Rowe Photography is a great place to come for all of your photography needs, everyone that works here is very knowledgeable and so amazingly friendly. Their selection is awesome and if they don't have it they will get it for you trust and believe.

One of my favorite places to visit for photography equipment

I stopped in to check this place out. I was very impressed with the staffs knowledge and helpfulness. They took the time to explain stuff to me, as I'm a new photographer. I purchased a couple items and will definitely be back.

Great knowledgeable service, with terrific after-sale support. Great product range in all three lines.

Once again Rowe has come through for me. I was doing a favor for a non-profit, shooting a seminar and couldn't find my flash. Rowe set me up with a loaner for the day. Gave me a quick tutorial, set my camera up and made sure it worked, and sent me on my merry way. I buy all my photographic supplies/cameras/lens/etc from them. They stand by their products, and go above and beyond in customer service. I have stopped in multiple times to have them help me with camera settings and they always have time for me. I can only hope that big box and Amazon doesn't take away all the local

I inquired via email if Rowe could process some VERY old, obscure film. They called me personally and said that while they didn't offer that service, they did some research and found an out of state company that would be able to help me. I've never met them before; we're complete strangers. That said, if someone is kind and thorough enough to help you even when they know you're not immediately purchasing their services, you KNOW they have top notch customer service. I will be using Rowe Photo in the future and will recommend it to all my friends!

So fortunate to have this fine store and knowledgable staff. Service is prompt and thorough They really take time to teach, answer any manner of question and never make you feel stupid for asking. We are lifelong customers and fans.

I purchased a digital slr from rowe photo three years ago. I have also purchased cameras from them in the past, Ive been photographing for 17 yrs. I will never make another purchase at this establishment. I was told that being three years old my camera "might not be worth fixing," when in a previous visit I heard a salesman say you should get eight years out of a camera.
What I purchased wasn't cheap.
I don't need someone trying to sell me something when the one I have SHOULD be performing fine.
I paid them $35 to ship my camera out to Nikon and two days later when I called

Superb service and products. I am a younger guy and when I walk in most places salesmen ignore me even though I am ready to spend a lot of cash on a high end product. I have bought my large TV and all of my professional cameras and equipment from them for my photography business. I will be returning to them this month for another TV.

The best photo shop in Rochester maybe the USA
I have been a customer for over 40 year
They turn me into a very good digital photographer from Black & White 4 x 5 sheet film
( Its the place to trade in your used photo stuff )

Service, selection & support. Tell me now, how does the competition stack up against Rowe in those areas? You're not going to get much of either at the super stores or warehouse clubs. Nada. Zip. Zero. Zilch. What Rowe does right has all to do with taking care of the customers needs. It's all needs versus wants. Once you've clarified what a customer needs then want he wants becomes clearer. What the customer really wants is the satisfaction of having purchased the right product.

What I see happening n most stores these days is an over-emphasis on the price of goods, as if all

I recently purchased a camera body for $3K+ and the sales guy (Robin) was pretty impatient with me when I asked a few questions. On another day I purchased a lens for $2.7K and a few other items with the same sales guy (Robin Repp) same impatient treatment. Other days, I've gone in there to buy some other pricey items and again, same impatient treatment. Today, he calls me to tell me my camera body has arrived (the one I ALREADY purchased from him)...duh, so far, I spent almost $8K on camera equipment, you'd think the dummy would remember me.

The guy is in such a hurry to make money