Robbins Garden Center

I got a few tons of pellets delivered to my home from Robbins Garden Center. When they were being unloaded the woman bringing them in on the pallet jack crushed the drain vents in front of my garage bay. The woman who crushed the vents said "whoops I guess we owe you some new ones" took pictures of the vents, got metal plates to cover the broken… vents, finished the delivery, and told me to call Robbins to give them details on the replacement parts. No big deal, accidents definitely happen, and the woman who delivered them was very apologetic about the whole thing. After calling Robbins

Terrible service experience. The owner was extremely rude and did not want to acknowledge any mistakes on their end. I will never give them my business again.

Family owned business and wanted to support them. But dealing with the women that at the counter and who answer the phone is a nightmare. Rude, arrogant, and argumentative. I will never do business with them again.

Robbins garden has been around for a long time and is a trusted name. They are very diversified, from landscaping materials by the truckload, to pellets by the ton to keep you warm. They have a good variety of plants and veggies, as well as ornamental plants and outdoor furniture. The staff is friendly and knowledgeable. Easy to get to right off of rt 395 and rt 12 Oxford, Ma.

Ordered SCREENED loam. Delivers dirt and had to move the pile which was acceptable. But as we shovel it and move it the dirt is filled with a great many rocks. Not little ones which maybe the screening process might miss. Some of the rocks were 16 inches across and most were bigger than softballs. Some were broken pieces of tar ! We moved half the pile and filled a loader bucket with the rocks. I took a picture and complained to Robbins. I was told the delivery driver must have not emptied a previous load and that I got the mess. A poor excuse, and why should I have to now get rid of all those

Awesome visit as always. Vicki is great and always does such a good job with my mum.

I return each year and purchase my flowers and veg's, plus they have real nice garden decor.

Thank you to the Svc tech Scott after your visit my stove is running so much better I had to turn it down .🤗

Great farm and garden center. Prices are higher than Home Depot, but the selection and service are great and the people are knowledgeable, cheerful and helpful - unlike the orange store...

I'm a lover of nurseries and all things home & garden - especially around the Holidays, summertime, springtime, fall, you get the picture! I'm somewhat new to the area and visited Robbins Garden Center three times now, once per season for the last three years. I keep thinking it was just a bad day for the owners/workers but I'm more and more convinced that they're horrible business owners and don't value and appreciate their customers. I've overheard arguments amongst the staff, even when customers were clearly within earshot. I've been treated - and seen

First and foremost - I have been ordering pellets from Robbins for the last few seasons and up until this most recent transaction, I've had nothing but good things to say.

That being said, I was called the day before my pellets were set to arrive and told that the brand I selected over a month ago were now out of stock. Not a big problem. But then I was informed that my options were to get a pellet with a lower BTU, and higher ash content for the same price I paid for a premium pellet. And if I wanted to get to a comparable pellet as my original order without sacrificing heat and cleanliness

Robbins is the best for customer service and friendliness. They were able to fix my pellet stove and I could not be happier!

Because you have to give a star, obviously, I give it one. I wish I could give 0. Had pellets delivered to our home. Driver stated, to my wife, he could not deliver where we wanted them and when my wife expressed that we have had pellets delivered in the spot before he told her impossible. He then told her he had no time to hang around and figure it out (not exact words). So, having two pallets dropped. Turned into her having to move them one by one to the place we requested them delivered. I immediately called the store and explained what just happened and was immediately received with

Awful! DO NOT get pellets delivered by this company. They decided it would be a great idea to drive 3 tons of pellets on a flatbed all over my lawn! My lawn now looks like a demolition derby just took place. I take pride in my lawn and spend a lot time and money to keep it nice. It only took this company 10 minutes to destroy it. The woman who took my order promised they would you a manual pallet jack to move my pellets. Well the tire tracks and ditches in my lawn say otherwise........ Awful service.