Platinum Travel

Trying to reach someone regarding a refund I've not received for 60 days, I've emailed twice and left a voicemail for Ruth Ann. I also have a friend waiting on a refund for 90 days from you. Please contact me 502-741-1413 today.

I've booked 3 trips through Platinum Travel since 2017. During the COVID pandemic, I requested a refund of an (already paid-in-full) out of country trip scheduled to begin in May. They processed my refund but told me I would lose $500 by doing so. This was explained to me to be my flight deposits. Turns out it was much more than that. Currently they don't know if i'll be returned $660 of flight costs, as well as holding $222 for travel insurance that is now "non refundable", although nothing in the purchase confirmation states that. The refund is going to take over

Wanted 50 dollars up front to book a vacation when to other and book trip to Jamaica will not pay for someone to book a trip for me never heard of this will not use platinum travel thanks

Absolutely horrible customer service receptionist was rude and absolutely wasted time , management was rude and , there fall back was stating policy, in the three months making payments for a booking, I was transferred to three other agents, Without any notification or follow up , I was so fed up I asked for a cancellation and return of funds, it took over two weeks to get a check

PERFECTION for over 15 years! We can't speak to anyone other than Russ Dunlap, the President of Platinum Travel, but if/when he retires, we
stop traveling!!! Nuf said? He is undoubtedly the most patient (I sit with
him for HOURS mulling over flights, hotels, side trips, etc.); the most
helpful (though I love to "present" Russ with my myriad on-line ideas, he comes up with much better ones); the most creative (dreams up side
trips, things not to miss, etc. that I would never have found); the most reliable (Russ has never, ever made a single mistake on any itinerary, schedule, suggestion ); and

My mom and I booked a trip with Christine to the Dominican Republic for this past March and had a great experience. We came in with no idea where to go; we only knew we wanted somewhere warm and tropical and of course reasonably within our budget. We met with Christine twice before booking and she was perfectly attentive to all of our needs and questions -- even after I emailed her a million times with questions! After we had decided on a place to book Christine even did more research on the resort and found out that there was only a small man-made beach on the property. She emailed us right away

Incredible service backed by a depth of knowledge to travel the world.
The staff are kind, involved, and attentive.
I've read some negative reviews here but decided to go anyway to book our honeymoon . My husband and I had a very pleasant experience!

Worst travel agency I have ever worked with. Trying to book a trip and she just stops contacting us. I called and emailed and got nothing! Glad we didn't actually book the trip with them if they decide to just ignore us we could have had problems. Don't waste your time here. We had Glenda as an agent and like I said she just stopped contacting us out of nowhere. We ended up booking with a different agency and got the trip of our dreams.
Update: president of the company called because of the review I left and continued to apologize about the treatment we received. He said it was not normal for

My experience in booking our trip for my husband's birthday to multiple countries in Europe started great with Sarah. But when we got to the airport to leave, we realized the flight was booked for the next day! At the fault of our travel agent! She did arrange quickly for the mistake to be corrected and we made the flight! But her attitude was poor and she had a hard time accepting the blame. We hardly got an "I'm sorry" or anything else apology wise. While on the plane and looking up all of our hotels we noticed the "confirmed" hotels we agreed on were not booked and instead got hotels we never

Glenda at PT is very professional and experienced. A group of us wanted to go to Cancun and she pretty much handled all the hard work for us. Everything was real simple once we arrived and we had a blast. We are now planning our second trip to Jamaica in June.

Emily at Platinum Travel helped my wife and I a few years ago on our wedding and honeymoon in Jamaica. She gave us the trip of our dreams. It WAY exceeded our expectations. They are very professional and courteous. I highly recommend Emily and Platinum Travel and will for sure use them again!! THANKS!!!