Headquartered in Las Cruces, New Mexico, 5 Star Refrigeration represents quality and integrity. Our services range from residential calls, to converting your home or business to central heating & refrigeration, to installation and repairs of restaurant equipment. Have a large business or building? Our commercial services and installations will meet all of your needs.
Our team experts take a project from idea to execution in a 5 Star manner whether it be a simple tune-up or HVAC installation. Our technicians are licensed, bonded and insured and treat every project with the utmost care and speed. Where optimization is our ultimate goal, we strive for power economy and clean working equipment.
Our team experts take a project from idea to execution in a 5 Star manner whether it be a simple tune-up or HVAC installation. Our technicians are licensed, bonded and insured and treat every project with the utmost care and speed. Where optimization is our ultimate goal, we strive for power economy and clean working equipment.
Services
Whether its a large commercial building, restaurant, or just your home or apartment, we do it all. We use only the best equipment on the market and while licensed, bonded and insured in New Mexico we provide technicians with the utmost training and expertise. Looking for personal services? We can tackle home cooling and heating with a 5 star take.
Reviews (12)
Jacob Hernadez
Nov 17, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
I called this company because heater wasn’t working and they did a excellent job. From the dispatcher to the office staff Aldo and Liz to the tech that showed up all and everyone of them were great. I would definitely recommend 5 star refrigeration to any one I know. So thankful there is still great customer service out there!!!
Services: Repair HVAC, Repair heating system
I called this company because heater wasn’t working and they did a excellent job. From the dispatcher to the office staff Aldo and Liz to the tech that showed up all and everyone of them were great. I would definitely recommend 5 star refrigeration to any one I know. So thankful there is still great customer service out there!!!
Services: Repair HVAC, Repair heating system
Frankie Guerrero
Oct 05, 2021
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5 Star Refrigeration went above and beyond to help my mother out when her ac went out I contacted 5 Star refrigeration company spoke with them they immediately scheduled my no in and John the tech came very respectful and professional came in analyzed and assessed the situation explained to us what was causing the ac to not cool. We told him do what you have to fix it he did just that very very proud and happy with 5 Star refrigeration company very satisfied with there professionalism Thank you Aldo and Liz. Strongly recommend for any heating and cooling services
Alejandra Montes
Sep 24, 2021
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D. K.
Sep 19, 2021
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We had a pretty poor experience with this contractor tbh. Here is some of what you can expect...
- Friendly Technicians (the one positive)
- It took 3 weeks for the initial inspection report to get from Five Star to our warranty folks. When I called Five Star, all we got was "we sent it, there's nothing else we can do". It required us setting up a three way call with the warranty people to get them to resubmit it after multiple calls back and forth.
- Multiple delivery attempts for the new AC unit failed before "someone was home"
- Charged 2100 dollars for a roof "modification" which turned
- Friendly Technicians (the one positive)
- It took 3 weeks for the initial inspection report to get from Five Star to our warranty folks. When I called Five Star, all we got was "we sent it, there's nothing else we can do". It required us setting up a three way call with the warranty people to get them to resubmit it after multiple calls back and forth.
- Multiple delivery attempts for the new AC unit failed before "someone was home"
- Charged 2100 dollars for a roof "modification" which turned
G. Gg
Aug 02, 2021
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Talk about unprofessional!!!! I don't know what happened to decent customer service, I have never been treated so poorly! I called to schedule for an in home estimate. A few days later I received a call from some Aldo; the guy was rude, pushy, and unprofessional! I don't know why he thought to continuously ask me how serious I was about making a purchase (I am serious enough to have the needed cash readily available and pretty much on hand!) because he did not want to come out to my home unless I was serious about making a purchase and scheduling an installation soon after if "HE" decided to meet
Martha Lozano-Cuaron
Jul 13, 2021
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I called this morning to First American Warranty and they let me know Five Star Refrigeration would contact me, Benjamin called me this afternoon and came over to analyze the unit, saw that motor was bad in furnace unit and went and got blower motor and fixed it, our refrigerated air is working. Thank you Five Star for the quick response to our needs
Tricia Clark
Sep 24, 2020
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This heatwave was too much for my old ac. I called several companies for quotes. Aldo came out and looked at the entire unit and explained what would be done and what the cost was. He made sure I understood what would need to happen and how it all works and if I had questions. This was on a Friday and by the following Monday I had a new ac being installed. Johnn and Brittney were the tech and helper that came out. (They had masks and other ppe to use should I have found it necessary and wanted them to use it.) They worked all day and got it installed and cool. They tested and found a leak in the
Calhoun Flower Farms
Sep 19, 2020
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Very responsive, kind, and professional. We called on Sunday afternoon about our walk-in cooler (turns out one of the motors had died) and Sal, from Five Star Refrigeration, was there first thing Monday morning! He did a very thorough job of identifying and fixing the issue as well as cleaning out the vents. He also answered all of my questions and was very nice to work with.
Thank you for your thorough and prompt service! Would definitely use again.
Thank you for your thorough and prompt service! Would definitely use again.
Anjali Sahni
Jul 29, 2020
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Positive: Professionalism, Punctuality, Quality, Responsiveness
I used Five Star today and received above 5 star quality service. Excellent passionate work by John their technician. Could not be happier with their work and HIGHLY RECOMMEND them. Thank you ! Keep up the great work!!!!
Services: AC maintenance, Repair AC
I used Five Star today and received above 5 star quality service. Excellent passionate work by John their technician. Could not be happier with their work and HIGHLY RECOMMEND them. Thank you ! Keep up the great work!!!!
Services: AC maintenance, Repair AC
Amanda Garcia
Jul 22, 2020
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Positive: Professionalism, Quality, Responsiveness
First time filing a claim through my home warranty company. Claim was assigned to Five Star. Very impressed with the response time and quality of work and professionalism by tech, Frank. Frank got the job done in no time and got us back up and cooling! Thank you Five Star!!
First time filing a claim through my home warranty company. Claim was assigned to Five Star. Very impressed with the response time and quality of work and professionalism by tech, Frank. Frank got the job done in no time and got us back up and cooling! Thank you Five Star!!
Isadora Alexis
May 22, 2020
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Maddie Schall
May 13, 2020
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