Here at Krossber Brothers we strive to show people the value in choosing us as your #1 source for all of your pool and spa needs. We promise to do whatever it takes to earn your business and show you that we have a true passion for this line of work. We strive to make dealing with pool and spa downtime as painless as possible.
You can have peace of mind because you are our #1 priority when service is needed. We will even try to help solve the issues over the phone with you to save you the expense of a service call. Any way we can help you we are more than happy to do so. Find information on all you need to know about hot tubs, pools, and water care in our Online Learning Center.
You can have peace of mind because you are our #1 priority when service is needed. We will even try to help solve the issues over the phone with you to save you the expense of a service call. Any way we can help you we are more than happy to do so. Find information on all you need to know about hot tubs, pools, and water care in our Online Learning Center.
Reviews (8)
Peter Hawryschuk
Nov 06, 2021
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Couldn't recommend them more. Chad and Mike are remarkably knowledgeable, attentive, and responsive. They go above and beyond in every aspect of the business and that's the kind of thing that makes me a customer for life. Purchased a hot tub from them and will be going back for a pool in the near future thanks to the way they conduct themselves.
Leonard D.
Oct 19, 2021
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Stephanie S.
Sep 07, 2021
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If I could leave a 0 star review,I would. We were looking to have them replace the liner in our very old pool. They came out, measured the pool and left their sample book. So far so good. After a bit of back and forth learning about the different liner options, we picked one, called and put down our deposit (half the quoted price...over $2,000). This is where things took a turn for the worse. We either emailed or called trying to get a date for the replacement. And nothing. We would talk to whomever answered the phone and got told someone would get back to us. And no one ever did. After
Reagan B.
Jul 23, 2021
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Lorenzo Holmes
May 03, 2021
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I called every where in Rochester to try to get my pool serviced. All the places told me they could not help me because I did not purchase the pool from them and since I just moved into my place 6 months ago I had no idea where the pool was purchased from.I called Krossber Brothers Pool and Spa and the first interaction that I had with Jeremiah Sickmond was what call great customer service even tho he was not sure if they could help he walked me threw the process to try to find the best possible solution. I would definitely recommend bringing your business here. You guys have your self a new customer
Terri Bavis
Sep 16, 2020
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The experience with Krossber was easy and efficient. From purchase to install, all aspects were handled exceptionally well. The install crew was fantastic and asked us lots of clarifying questions to ensure they placed the hot tub exactly where we wanted it to be. I will recommend Krossber to anyone I know who would like to purchase a hot tub. Thank you to Jeremiah and everyone involved in our purchase and install!
P. B.
Jan 12, 2020
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Six years ago in November we were moving into a new house in Pittsford and left our 7yr old hot tub with the house we sold. A good friend suggested we check out Krossber Brothers for a new hot tub, we wanted to extend our deck and add a hot tub at the new place. It was a warm winter and our deck expansion project was sufficiently complete in January to place the hot tub. Mike & family did an amazing job of getting it delivered, installed and ready for use. They were also very helpful to ensure we overcame a problem with the power line that was incorrectly installed.
We continue to
We continue to
Joe Lake
Aug 07, 2019
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I had my pool liner replaced yesterday by James and his crew. Absolutely five-star experience. Everything was handled from removing the old to filling to removing garbage. It finally was full at 8 PM last night. This morning I turned everything on and it works perfect as James stated. He even recommended things to help in the future. I highly recommend this company. Amazing customer service!!