Do you live or work in Jackson, Cass or Clay counties in Missouri or Wyandotte or Johnson County in Kansas? Are you a federal employee or do you have a relative who's a Mazuma Member? We're also a Kansas City mainstay. In 1948, Joe Pinkerton had a singular goal: to make Kansas City a better place to live, work, and bank.
The State of Missouri gave him the green light, and just like that the Kansas City National Federation of Federal Employees Credit Union was born. With a whopping $5 share deposit, Clarence H. Plaskett became the first charter Member of the credit union. Meanwhile, Joe and his wife, Wyla, recruited more new Members by going from one railroad station to the next collecting deposits in a shoebox.
The State of Missouri gave him the green light, and just like that the Kansas City National Federation of Federal Employees Credit Union was born. With a whopping $5 share deposit, Clarence H. Plaskett became the first charter Member of the credit union. Meanwhile, Joe and his wife, Wyla, recruited more new Members by going from one railroad station to the next collecting deposits in a shoebox.
Services
As high as based on tier, term or other factors. Our deposits rates are some of the highest in the market, which means it's the perfect time to join Mazuma. We have the savings options you need to help your money start making money for your first home, kids' college education and other big life goals.
1 Federal Regulation D limits certain types of withdrawals and transfers made from a savings or money market account to a combined total of six per account cycle.
This includes withdrawals made by check or draft to third parties; debit or ATM card point-of-sale (POS) purchases; and pre-authorized withdrawals such as automatic transfers for overdraft protection and transfers made by telephone, online banking, mobile banking, bill pay, wire and facsimile.Withdrawals and/or transfers exceeding the six per account cycle allowance, will result in an excessive withdrawal fee per transaction.
This includes withdrawals made by check or draft to third parties; debit or ATM card point-of-sale (POS) purchases; and pre-authorized withdrawals such as automatic transfers for overdraft protection and transfers made by telephone, online banking, mobile banking, bill pay, wire and facsimile.Withdrawals and/or transfers exceeding the six per account cycle allowance, will result in an excessive withdrawal fee per transaction.
Your pre-tax contributions can add up quickly, so start saving early and often to maximize your benefits. IRAs can be complicated and are governed by the IRS. We aren't tax advisors, but we can help you navigate the process. Start by becoming a Mazuma Member - that's easy - and we can help with the rest.
Mazuma Wealth Management Financial Professionals are registered representatives of CUNA Brokerage Services, Inc. Securities sold, advisory services offered through CUNA Brokerage Services, Inc. The Mazuma Wealth Management program is offered through CUNA Brokerage Services, Inc.*, a broker/dealer focused on serving credit union members.
Pay bills and transfer money from your computer or phone, anywhere you find an internet connection. See how it works, and then contact us to open an account. As high as based on tier, term or other factors. Rates are subject to change. No Monthly Service Charge for Classic Checking Members, $5 for Signature Checking Members and $10 for Premier Checking Members.
Reviews (21)
Melissa Mitchell
Dec 14, 2021
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Cynthia Cyn Lacy
Oct 03, 2021
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My one-star rating relates to the difficulty in trying to reach someone at the bank. I need info/advice about my account, and need to speak with a human. Both the local tele # and the 888 # are totally useless…there is no option for Customer Service. I finally just tapped on the credit card option and was told she was unable to transfer me. Seems a bit ridiculous that I have to send a letter.
Edward Young
Jul 25, 2021
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Devyn O.
May 25, 2021
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Someone stole my wallet and spent money on 3 of my cards, Mazuma made the process difficult and infuriating. I've been banking with them for 9 years and have had very minimal problems until now. I find it very inconvenient that it is expected of me to call frequently in order to try to expedite a process that could of been avoided in the first place. The day someone stole my wallet, I locked all of them but the Mazuma one and two of my other financial institutions the lock process didn't work and that person was able to gain around 1200.00 from my accounts. My other institution did a
Dakota Irrigation
Apr 02, 2021
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Communication is terrible, always have to hold, seems like I’m always needing to resolve something and in order to do so I have to take time out of my day (like anyone has that) to call during business hours and sit around on hold for 15 or more minutes. One time I sat on hold for 15 minute only to have them tell me I need to come into the bank to resolve the issue. Tellers are usually friendly, bank conveniently located. No email available in contact us page. Will be switching banks soon.
James Porter
Feb 20, 2021
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I have been trying for 4 months to make a change in a monthly fund transfer from one bank to another. The first second and third month, change did not work. Each time i called and was placed on hold at least 15 min. Each time i was assured that the problem would be corrected. Now calling a fourth time, placed on hold forever, they say it is not their fault, but the originating bank. The level of incompetence is incredible.
Gregory Jackson
Nov 01, 2020
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I joined the bank/credit union when they had the promotion for joining where you would get a $200 incentive for joining and completing the required Deposits & charges. I went in to the branch to have my account set up to confirm to properly ensure I would be eligible. After setting up my account I was informed the only thing left to do is to make 20 charges and to set up direct deposit after that was completed I will be eligible since the rep set everything else up to qualify my account.
After not seeing the fund add to my account after the period of time, I reached out to the customer help and
After not seeing the fund add to my account after the period of time, I reached out to the customer help and
Jessica C.
Oct 26, 2020
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Wow. I bought a vehicle and the bank that took my loan was Mazuma. I went to my bill pay through my bank and paid my first payment. Come to find out Mazuma does not accept electronic fund transfers, so my bank had to mail them a check. 1 week later, it still has not cleared my account. I tried calling Mazuma to make sure they received my payment. I tried 3 different days, each day on hold for at least 10 minutes before giving up.
I went online to open online access to my loan. Then I received an email declining me the option to have access to my loan. Twice today I called to be on hold (the first
I went online to open online access to my loan. Then I received an email declining me the option to have access to my loan. Twice today I called to be on hold (the first
Marvin Burris
Jul 25, 2020
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This Credit Union it's terrible if you want a good credit union stay far away from Mazuma. The people that work in the branch are very friendly. Customer service on the phone can take forever sometimes and they can be very rude within the conversation and cut you off when you're trying to speak about your account. I have had two bad experiences from their phone Representatives.
Sydne G.
May 20, 2020
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Mary Spalding
Jan 22, 2020
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I love banking at Mazuma. All the employees are helpful and pleasant. I just recently had a worker at my home try to deposit the payment check twice. Jacquelyn Blake went above and beyond to insure My account was only debited once. She researched the problem quickly. She was supportive, professional and extremely knowledgeable. It’s very comforting to know my money is safe is Mazuma hands!!!! And that Mazuma employees really care about their customers.
Andy H.
Nov 06, 2019
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Don't bother. I signed up in August and my Bill Pay still isn't functioning despite me contacting them by email, phone, and branch visits to get it fixed. They say they are going to fix it but they never do. If you have to call them for support you will be on hold for half an hour before you can talk to a rep who won't be able to help you. I've had many other bank accounts and never experienced problems like I've had here.
Tim F.
Oct 22, 2019
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Save your time and go somewhere else. They call themselves a credit union but they are just another bank. Credit unions were made to help their customers but this place is a joke. Don't try calling customer service line. You will be on hold for at least 20 minutes minimum. Always seeing new people in the bank. It's like that can't hold onto their employees. Switching banks first chance I get. Run away.
L. M.
Sep 20, 2019
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I am a long time member at Mazuma and anytime you have a relationship for over 20 years you have little things that may happen but all in all I wouldn't be a member for 20 years if they didn't meet my basic financial needs.
I love having this new location on 135th and no matter what my issue is when I visit inside, my service has been friendly and professional with very little wait! Customer service is important to me and frankly Mazuma has yet to fail me in that department!
I love having this new location on 135th and no matter what my issue is when I visit inside, my service has been friendly and professional with very little wait! Customer service is important to me and frankly Mazuma has yet to fail me in that department!
Dan Hague
Aug 27, 2019
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Mazuma Credit Union is a joke!!! Do not honor their promotions either!!! I opened a checking account for a promotion and since then I’ve had nothing but problems!!! Their debit cards didn’t work, their automated phone system is the absolute worst!! It takes 15-20 mins to actually talk to a human being!! Not only that, the kicker.. wait for it.. they will force the customer to give up or donate the remaining balance of your transaction/deposit/cashing because This credit union has become un-customer service friendly and Less personable by using only automated kiosk systems that only has dollar
Joe P.
May 23, 2019
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Alaina C.
Nov 02, 2018
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I have been a Mazuma member for 8 years. Overall, I've had an okay experience. Not great, but okay enough to keep them as my bank. That has since changed due to the "service" I received this afternoon at their Overland Park location. The two blonde women that "assisted" me were beyond rude and disrespectful. The teller that was actually helping me told me repeatedly I couldn't deposit my check into my own account without an ID....the teller standing next to mine stopped her conversation with her customer at one point to lean over and make a snide comment to me! I asked
Nathan K.
Aug 25, 2018
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Keith D.
Aug 23, 2018
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This bank sent me a personal loan conformation on the 9th of August. Britney Wilkerson was my loan specialist. I submitted all the docs she requested on the 10th of August. I then tried to reach her for a week and a half, kept getting out of the office emails and couldn't even get someone to answer the main bank line. She finally sent an email saying she was transferring my loan to Matt. I wished her well and tried to reach Matt. With no luck. Still no answer on main phone line. Finally today I got through and ask for a loan supervisor . Katie got on the phone and explained that Britney
Katie F.
May 15, 2018
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Having worked in a few Financial Institutions over the course of my career, it's nice to have found a place that is able to truly help its members by offering great rates, no hidden fees and high member service expectations! I not only enjoy working at Mazuma, but I appreciate how easy it is to take care of my business via online, in person or over the phone - bankers can attest that it's often had to find the time to do your own banking, even when you work at the bank. Having several options to conduct my personal business, is a blessing.
Kyle C.
Mar 09, 2018
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