Taylor Security & Lock
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Taylor Security & Lock, a Craftmaster Hardware Company (Taylor), has been a wholesale distributor since 1972 and our top priority is to supply our customers with the Locks and Door Hardware products they need, as quickly and at the lowest prices possible. In our Residential Section we carry all of the top brands including Kwikset Locks, Schlage & Dexter, as well as Decorative Hardware from Emtek, Omnia, Fusion, Rockwood & Ives.

Taylor is also an authorized dealer of Z-Wave Door Locks & Z Wave Controllers from Kwikset & Schlage Nexia. Our Commercial Lock section features the most trusted names in the industry - including all lines of Schlage Commercial Locks & Mortise Locks.
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Taylor Security & Lock, a Craftmaster Hardware Company (Taylor), has been a wholesale distributor of Locks and Door Hardware since 1972. Located outside of Washington, DC, Taylor supplies Grade 1 Locks and Security Door Hardware to some of our nation's most secure institutions including the FBI, CIA, White House, Department of Defense, Secret Service, Department of State, Capitol Police, and all branches of the U.S. Military.
Reviews (9)
Sam
Sam
Jan 02, 2022
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They have very good costumer service,
Stuff was mailed out right away and arrived the next day
Will Benson
Will Benson
Oct 30, 2021
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UPDATE: I received an email in regard to my review from Taylor’s CEO. Very appropriate and great to see that they do, in fact care for their customers. Hopefully they can find a work around for my existing lock. **
Steve Simmons
Steve Simmons
Jan 15, 2021
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Totally please with this company and their service. I have bought two locks from them, they were high quality, and shipped promptly. After a couple of months, one of them failed. They provided the necessary paperwork and sent me a replacement at no cost. I like their service.
Jett Farrington
Jett Farrington
Dec 26, 2020
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Absolute worst company to ever deal with - DO NOT UNDER ANY CIRCUMSTANCES GIVE THEM YOUR BUSINESS OR ORDER FROM THEM. The management is extremely rude and have no concept of the business they are running. I ordered a standard door handle keypad lock for my lock, received the order confirmation email, no problem. Then a week later I get an email that my order has been cancelled. I reach out to Taylor Security and I am told that my order was cancelled because they sent me emails to confirm that I actually live at my address. I never received any emails from anyone except my order confirmation email
Brandon B.
Brandon B.
Oct 26, 2020
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10/10 customer service from Chris at Taylor Security & Lock. She goes above and beyond to make sure everything is taken care of and always replies to emails very quickly.
Mayumi Tavalero
Mayumi Tavalero
Jun 30, 2020
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If I could give this place zero stars I would. I ordered an interior locking door handle to match the one I already have. They sent a different one and said I selected the wrong one. Well I was going by the picture that came with the order, plus a confirmation email showing the product I ordered. If the picture doesn't change with the selection how would you even know what the handle looked like? I was transferred to a customer service rep named Jose. He gave me a bunch of excuses about the picture. I have NEVER in my life been treated this way by a rep. I was explaining my case and he said he
Sean Silva
Sean Silva
Nov 01, 2019
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Poor communication. Ordered 2 units, only sent one with no explanation or apologies. Was told the units would be shipped direct from CA, only to find out that they were shipped across the U.S. and THEN shipped to me in CA, costing me a 2 month delay. Terrible customer service experience.
Paul Bodell
Paul Bodell
Jan 30, 2019
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I ordered an HES 1006 doorstrike because it specifically said it "accommodates up to a 1" deadbolt". It shipped quickly and came in good working order. When I tested it, it would not stay open so there is no way you can use it with a deadbolt. I was then informed i needed an extra "DB" kit. They have issued an RMA and agreed to waive the 15% restocking fee since it wasn't clear. The website should be updated to clearly state that it accommodates up to a 1# deadbolt if you purchase the DB kit"
Jason Ganz
Jason Ganz
Jul 15, 2016
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I buy small orders (1 lock here, 1 lock there), and even though I'm not a big corporation, a big business, or other type of "bulk buyer," I have ALWAYS been accorded the utmost in respect, and the same high-speed service as a large-scale buyer. I would happily do business again with this company for whether it's buying a lock for gym use, or just for my personal lock collection. Excellent end-to-end service by all on their staff. HIGHLY recommended.