HotSpring Spas of Music City / of the Upper Cumberland have been providing quality Hot Spring Spas, helo Saunas, Endless Pool Fitness Systems, Covana Covers, accessories, water care products, and service to our growing customer base year in and year out. We pride ourselves with highly trained sales professionals, customer service representatives and factory-trained service technicians to ensure "Every day made better(r)" for you and your family.
Our company's vision is to provide Middle Tennessee and surrounding communities with a superior wellness experience and unmatched customer care. Our company mission is to be the most desired wellness and relaxation destination in Middle Tennessee. Our company's continued success is built upon exceeding your expectations every time you work with HotSpring Spas of Music City / of the Upper Cumberland and 100% complete customer satisfaction.
Our company's vision is to provide Middle Tennessee and surrounding communities with a superior wellness experience and unmatched customer care. Our company mission is to be the most desired wellness and relaxation destination in Middle Tennessee. Our company's continued success is built upon exceeding your expectations every time you work with HotSpring Spas of Music City / of the Upper Cumberland and 100% complete customer satisfaction.
Services
Welcome to Hot Spring Spas of Music City and Hot Spring Spas of the Upper Cumberland, your first choice hot tub store located in Lebanon, Franklin, and Crossville. When it comes to spa ownership, we understand the commitment it takes to keep your hot tub operating effectively and efficiently. That's why we stock our shelves with only the best products available on the market today.
A spa provides a powerful combination of massage and hot water. We strive to do these things better with one-of-a-kind massage, innovative water care systems, and features that keep water hot and operating costs low. Plus, you can count on our decades of experience and our unparalleled customer care for the Absolute Best Hot Tub Ownership Experience.
Hot Spring Spas of Music City takes pride in providing 100% customer satisfaction, and we appreciate hearing about your experience with us. Please take a few minutes to browse through our customer reviews to see what some of our clients have said about their experience with us. My husband and I just wanted to share our feelings about Hot Spring Spas in Lebanon.
HotSpring Spas of Music City and Upper Cumberland takes pride in providing customers with only the best spas on the market today. We offer the best hot tubs with models from Hot Springs and Freeflow, and you can see first-hand the wonderful options available when you stop by our showroom and take a test soak.
At Hot Spring Spas, we don't just want people to purchase our products - we want them to discover all the benefits of being part of the Hot Spring Spas family. Everything we do is based on creating a hot tub ownership experience that is unmatched in the industry. We aim to provide you and your CITY backyard with The Absolute Best Hot Tub Ownership Experience.
Reviews (6)
K. Ab
Jan 18, 2022
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Update: The owner reached out and discussed each of these issues. The standards he holds his company to were lacking, he agreed, but he also explained how things were supposed to be. Our sales rep made statements during the purchase process that she did not fulfill, hence why we felt "dropped" afterward. Once delivery was made, we were not shown how to properly use the chemicals to balance the water, as was promised. The sales rep had swapped out chemical packs for itemized chemicals when they were out of stock, without telling us, so I had to go there two separate times with two different checks
Curt Richardson
Dec 22, 2021
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Adam Shafran
Dec 20, 2021
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I was hoping to share a favorable experience but that hope quickly faded this past week. I wanted to give the owner of Hot Spring Spas the opportunity to reach out to me which I requested, but after 4 days of not hearing back, I decided to share my experience. As a business owner myself, I know how vital it is to respond to customer dissatisfaction in a timely manner. I had arranged for service for my swimspa originally in the beginning of November. Due to parts not being available, this appointment had to be pushed back until December 8th. My experience up until this point had been quite positive
Chris Hartsfield
Dec 07, 2021
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We love swimming in our swim spa and thanks to Hot Springs Spas of Music City we are up and going again! After 4 years of almost daily use, the controller went down. We tried to order the part ourselves. We were having a terrible time due to the pandemic and shipping. I contacted Hot Springs Spas and spoke with Chadley. From the moment I spoke with her, I could tell she was the help we needed. Chadley took over, stayed in contact with updates, always returning calls and emails. Chadley called promptly when our supplies arrived, and Kayla scheduled our appointment for the next available. Ryan came
Matt Martin
Oct 19, 2021
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The staff at Hot Spring Spas of Music City have been absolutely amazing to work with. This team can and will help you through any problem you have with your spa. Every time I bring in my water sample, the staff is always friendly and willing to help and explain every step of the process.
So if you are in the market to purchase a Spa, go see the friendly staff at Hot Springs and I guarantee you will receive the same service that I have received!!
So if you are in the market to purchase a Spa, go see the friendly staff at Hot Springs and I guarantee you will receive the same service that I have received!!
Jessica Edwards
Aug 02, 2021
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I am writing this review on behalf of my mother, Lori Edwards, who bought a HotSpring Spa for her home over a year ago. She insisted that I write a review for her and in particular mention her service technician, Joshua. She gets her hot tub serviced once a month and Joshua has taken care of her spa most times. All the technicians she's had are great, but in particular, Joshua goes above and beyond. My mom says he's so sweet and is incredibly thorough when it comes to the quality of her spa. Joshua is awesome, and so is HotSpring Spas of Music City! Their service is impeccable and she highly recommends
