Cape Medical Supply is New England's leading provider of CPAP Therapy and CPAP Supplies. Our focus on sleep therapy leads to the best outcomes and the best experience for patients and healthcare professionals. Contact us today to see how you or your patients can benefit from a provider focused on the best sleep therapy program possible.
Philips Respironics announced a voluntary recall for Continuous and Non-Continuous Ventilators (certain CPAP, Bilevel PAP and Ventilator Devices) due to two issues related to the polyester based polyurethane (PE-PUR) sound abatement foam used in these devices.
Philips Respironics announced a voluntary recall for Continuous and Non-Continuous Ventilators (certain CPAP, Bilevel PAP and Ventilator Devices) due to two issues related to the polyester based polyurethane (PE-PUR) sound abatement foam used in these devices.
Services
Thank you very much for taking the time to learn more about Cape Medical Supply, a company dedicated to improving lives and offering the highest levels of service and care possible. I am extremely proud to lead an organization that provides such vital services to our community. Our team of dedicated professionals continues to work hard to improve the level of service we provide, every day.
1986 - CMS opens a new larger location in Canterbury Plaza. 2006 - The Hyannis uniform division is sold. 2007 - The Sheehan's second son, Michael Sheehan, joins the company's financial division. 2008 - CMS is honored as the business of the year for their Philanthropic initiatives in the region. 2009 - CMS voted first runner up for the Best Home Medical Equipment Company in the United States.
Cape Medical Supply has been providing products and services to patients in need since 1977. Our experience and focus on sleep therapy and orthopedic bracing uniquely qualifies us to be a key partner for your organization.
We are focused on the process of care delivery and reimbursement, which allows us to deliver consistently high patient satisfaction scores, strong and reliable service and responsiveness, and a level and depth of understanding of the HME marketplace that sophisticated healthcare providers require to meet their patients' needs.
We are focused on the process of care delivery and reimbursement, which allows us to deliver consistently high patient satisfaction scores, strong and reliable service and responsiveness, and a level and depth of understanding of the HME marketplace that sophisticated healthcare providers require to meet their patients' needs.
Whether your patients are set up at home, at one of our offices or our on-demand SleepExpress locations, every patient is set up by a licensed respiratory technician utilizing our industry-leading Visual Learning Program.
Designed over the course of 6 months in 2015 and rigorously tested by our patients and respiratory technicians, the Visual Learning Program is a carefully designed, standardized training regimen ensuring that all patients receive the same high-quality training from an expert technician.
Designed over the course of 6 months in 2015 and rigorously tested by our patients and respiratory technicians, the Visual Learning Program is a carefully designed, standardized training regimen ensuring that all patients receive the same high-quality training from an expert technician.
Cape Medical Supply is pleased to offer high quality orthopedic products in a range of settings for our patients and partners. These products are offered through integrated partnerships with diverse healthcare systems and allow for application of the product directly at the point of care. Alternatively patients and their physicians can rely on a smooth process for working directly with Cape Medical Supply to fill their orthopedic equipment needs.
Reviews (22)
Paul R.
Feb 03, 2022
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I just called their billing dept to ask why I was invoiced and they could not tell me what the invoice was for. I asked 5 times and they could not tell me.
they kept telling me the date of the invoice and the machine and its the insurance company's fault.
Health care providers have even told me this is an awful company to do business with. The service is terrible.
DO NOT DO BUSINESS WITH THIS COMPANY.
they kept telling me the date of the invoice and the machine and its the insurance company's fault.
Health care providers have even told me this is an awful company to do business with. The service is terrible.
DO NOT DO BUSINESS WITH THIS COMPANY.
Terry V.
Jan 26, 2022
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Absolutely horrible... I called a month ago to return my CPAP and they said they'd send out a return box with pre-paid shipping label. I waited A MONTH for it to arrive and when it didn't, I called them. They said they had no record of the request... So I tried calling them again 3 days ago. Can't get anyone on the phone at all, but they keep calling me EVERYDAY SINCE trying to "resupply my CPAP". When I call back (they leave messages on my cell phone. I work a full time job and can't answer whenever feel like calling!) the phone tree sends me everywhere but where
Doug Lemmo
Dec 30, 2021
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Mike Gentile
Dec 27, 2021
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Frederick S.
Nov 30, 2021
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Terrible company to deal with, I had a Phillips sleep apnea machine my Dr. wrote a new Prescription for a new machine as of the health concerns with the Phillips machine. after numerous calls and promises of call backs etc no one ever got back to me. I finally had to purchase a new sleep apnea machine online at a fraction of the cost Cape Medical would have charged.
Very poor company to deal with I own my own company and if I treated people the way they do I would be out of business. If I could as so many other people stated on the reviews I would give them negative stars.
Very poor company to deal with I own my own company and if I treated people the way they do I would be out of business. If I could as so many other people stated on the reviews I would give them negative stars.
T. Buzz
Nov 16, 2021
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What was once a good company has gone completely downhill over the last few years - the bigger it got, the worse it became. Hard to contact customer service. Online ordering REQUIRING me to order CPAP supplies I don't need before I can order what I DO need. Phone ordering allows me to get only what is necessary, but the wait times for a live person and then the supplies is painfully long. Hard to find an alternative under my insurance - but I will try. Very, very disappointed in this company.
Keith L.
Nov 02, 2021
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I was misled about my monthly bill. Then when you attempt to contact them it's impossible. I paid a deductible for 777 and was told to my face that there would be a monthly bill for 80 dollars for monitoring and what not. The last two months I received a bill for 394. i showed them the agreed payment from my first meeting. The billing department started to double talk and then sent me to another part of their company who couldn't answer my questions. This is absolutely deceptive and unethical behavior. Sadly I was referred by my pulmonologist to this place. I am actively seeking a reputable
Wayne Santos
Oct 20, 2021
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Michael Stickney
Oct 19, 2021
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Ida Hathaway
Sep 25, 2021
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Love the helpful, knowledgeable and kind people I have had contact with at Cape Medical Supply. I have been a customer for approximately seventeen months. Every month I call for re-supply, every person I speak to very kind. Have spoken to several Respiratory Specialist- kind and knowledgeable, never a problem.
But the person that I'm writing this review about is SAVANNAH. I cannot say enough good things about her.. she's enthusiastic about her job and about helping me with decisions on the cpap masks. She sends me links of what I might like based on what I tell her. SAVANNAH has the patience of
But the person that I'm writing this review about is SAVANNAH. I cannot say enough good things about her.. she's enthusiastic about her job and about helping me with decisions on the cpap masks. She sends me links of what I might like based on what I tell her. SAVANNAH has the patience of
Robert Long
Sep 25, 2021
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I was/am a customer. Philips had a recall. My medical device supplier refused to answer any questions simply reading from a script. So I need this device but am told do not use it there has been a recall with no resolution. I filled out the manufacturers form. Now they want me to fill out another or do it again? I asked for another brand that was not on recall. I was told to go to my PCP. I did. They asked what was expected! The medical supplier should supply the medical equipment. Absolutely poor customer service. I have called several times. They must not need the business. I have never written
Dave Matson
Aug 29, 2021
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Rc Lang
Aug 25, 2021
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This morning I called Customer Service Dept because I had questions about my ordering my CPAP supplies from my computer. I spoke with a lady named Savannah. She was AMAZING! She not only answered by questions she explained everything about how they worked, when and WHY they needed to be changed. What happened to the "tubing" if it was not changed at the correct times. How long the "mask" lasted before it weakened and leaked even if worn correctly and looked OK to use. Savannah was a wealth of information. I have been a CPAP user for many years but I learned more from Savannah than from anyone else
Nora Rector
May 23, 2021
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My family and I flew in from across the country and my father discovered he left the power cord to his cpap at home. These folks responded to my messages within minutes. We were greeted with a smile upon arrival and Manny had what we needed ready. Could not have asked for better help and service. Oh, and the part was $10 cheaper than the price listed for it on Amazon.
Ted M.
Apr 27, 2021
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Beatrice S.
Nov 11, 2019
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No problem with the receipt of the initial cpap machine.
After some months, I decided that, perhaps, I would benefit from a full mask VS the nasal pillow.
Order was placed Oct 14
When order was received, I couldn't figure out why I couldn't get mask to attached to hosing + no headgear was included, as ordered
After spending waaaaaaaay to long on a Live Chat with Health Sqyre rep, we finally figured out that I had received 2 components instead of 4.
Rep stated that Cape Medical would be notified.
Bottom line is that my patience ran out and I cancelled the order.
Unless you have a lot
After some months, I decided that, perhaps, I would benefit from a full mask VS the nasal pillow.
Order was placed Oct 14
When order was received, I couldn't figure out why I couldn't get mask to attached to hosing + no headgear was included, as ordered
After spending waaaaaaaay to long on a Live Chat with Health Sqyre rep, we finally figured out that I had received 2 components instead of 4.
Rep stated that Cape Medical would be notified.
Bottom line is that my patience ran out and I cancelled the order.
Unless you have a lot
William G.
Aug 17, 2019
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I was really pleased that Cape medical supply assisted me in getting my CPAP machine & after the initial assistance it all ended. I tried on a few occasions to make an appointment to have my machine adjusted, but they were always booked. The major issue that I'm running into as I have Blue Cross and Blue Shield. I Was told after the first 90 days of using my CPAP that I don't have to worry too much about how often are used it etc. The company really put me in a bind because A month went by where I wasn't comfortable in my bed and was sleeping in our guest room on and off. The
Paul E.
Feb 27, 2018
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Initial meeting in Sandwich facility with their technician for CPAP went well. He was knowledgeable and clear.
Subsequent interactions for apparatus were difficult, with multiple phone calls (my allergist kindly faxed the prescription THREE times over a month), long waits for supplies, and little or no follow-up.
This is one of the few companies I have dealt with, that is so consumer unfriendly, and which leaves the impression that they don't have to be, since they are the "only game in town"!
Subsequent interactions for apparatus were difficult, with multiple phone calls (my allergist kindly faxed the prescription THREE times over a month), long waits for supplies, and little or no follow-up.
This is one of the few companies I have dealt with, that is so consumer unfriendly, and which leaves the impression that they don't have to be, since they are the "only game in town"!
Jason H.
Dec 03, 2017
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Michael N.
Jun 20, 2017
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I was directed to Cape Medical Supply by my doctor after I was diagnosed with sleep apnea. My initial meeting with the sales rep for the CPAP was good. He was thorough, and explained the billing etc.
My experience after that has been a nightmare. I have had my CPAP for 6 months. At first Cape Medical Supply called me every day after the first 30 days to purchase new supplies. It was being billed through my flex card, which I guess was stopped because they needed a receipt.
I called CMS to explain the situation, they said. "No problem".
A week later my CPAP broke, so I called for a new
My experience after that has been a nightmare. I have had my CPAP for 6 months. At first Cape Medical Supply called me every day after the first 30 days to purchase new supplies. It was being billed through my flex card, which I guess was stopped because they needed a receipt.
I called CMS to explain the situation, they said. "No problem".
A week later my CPAP broke, so I called for a new
Christine R.
Apr 14, 2014
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Abbie M.
Apr 30, 2013
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If I could give negative stars, I would. This is described as their "flagship store" yet they only have about 20 products on the shelves in a small area. I came in here with directions from my physical therapist to get a specific product that she described in detail. At first I thought the place was deserted, but at length (and with a sigh) a frowning woman got up and walked over to help me.
I forgot the name of the item, but after describing it at length to the grouchy store clerk and pointing out what looked EXACTLY like my verbal description on the wall, she informed me in no uncertain
I forgot the name of the item, but after describing it at length to the grouchy store clerk and pointing out what looked EXACTLY like my verbal description on the wall, she informed me in no uncertain