Coldbrook Insurance Group is excited to announce, we have moved office locations. Our main telephone number, direct dials, extensions and email addresses will all remain the same. Business Hours will also stay the same, Monday-Friday, 8AM-4:30PM. We truly value your business and look forward to continuing to serve your insurance needs from our new location, still in the heart of Grand Rapids.
Feel free to contact us with questions.
Feel free to contact us with questions.
Services
Coldbrook Insurance Group offers Business Insurance/property and casualty coverage, employee benefits, and personal lines Insurance products and services. That is what you see when you look at us - the professional team here at Coldbrook Insurance Group, sees deeper. Although a Michigan based and focused insurance agency, we also serve clients throughout the Midwest and all over the country.
At Coldbrook Insurance Group we are driven to give back and serve our local and state communities. These are the same community's that have allowed us to become a successful business. Being able to give back our time, service, and funds is a passion we are truly devoted to continuing. At Coldbrook we have a team of staff members that act as directors on our Charity Outreach Committee.
A good insurance policy is like a well tailored suit. You're spending your money on an insurance policy, and you expect that it is built to suit your individual needs. You expect your insurance professional to know all the coverage options. You need your insurance professional to have the expertise to present you with an insurance policy that is precisely tailored to fit you.
When it comes to employee benefits, Coldbrook Insurance Group has you covered. Our team of professionals are experienced with the whole spectrum of employee health plans and it is our job to bring solutions to your business. We bring knowledge and that experience to your business to find a plan that is best for you and for your employees.
Coldbrook Insurance Group offers all lines of personal insurance! Three of our team of professionals have over 100 years combined experience insuring all personal lines. Our expertise in personal insurance lines combined with the Coldbrook Insurance Group dedication to our customers allows a retention rate of over 96% of our clients.
Reviews (6)
Joel VanderMale
Apr 27, 2021
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These people will go above and beyond. I arranged to buy a car on a Saturday morning. I looked at the car the day before on Friday but needed to line up the financing before I returned the next day to pick up the car. I reached out to Coldbrook after work hours on Friday explaining the situation and asked if it would be possible to get insurance on the new vehicle to drive it off the lot the next morning. They responded immediately and emailed me the proof of insurance at 10 pm. Exceptional customer service.
Joseph Lambers
Apr 18, 2021
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Patty VanderWall
Nov 21, 2019
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I am back with Coldbrook insurance after switching jobs. I am so glad that my new company was willing to move to Coldbrook. Laurie & Robin are AMAZING and are always willing to help and answer questions of me and my employees. Laurie worked with me for over 1 hour to answer questions specific to our organization. Robin never gets tired of sending me the same information that I previously requested after I lost it in my inbox :) and is so on top of getting insurance questions answered dealing directly with providers on our behalf. The whole staff at Coldbook has and is GREAT to work with.
Sarah Foy
Nov 16, 2019
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Heidy Holland
Jun 23, 2019
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Failed to inform health insurance policy was canceled due to nonpayment from Taylor Tooling Group. Employees were still having insurance money taken out of the paychecks for payment. Laurie Chappell knew the policy was canceled and did not inform any of the policy holders they had no health insurance. Almost 20,000.00 after non payment from Priority Health and 3 months later the Drs office informed us. Poor customer service and their part.
Laurie De Ridder-Eppink
Aug 29, 2018
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