Since 1929, Carbone Auto Group has been serving our customers in Utica, Rome & Troy, New York. As part of the Lithia family of dealerships and service centers, our main goal is to assist our customers through the collision repair process with exceptional customer service. Our expert-level technicians are trained to diagnose and repair any make and model of car, truck and SUV.
We also repair heavy-duty trucks and RV's and have the only large truck paint booth in the Mohawk Valley. We know that an accident is very stressful which is why the trained staff at Carbone Collision Center is here to help! Our customer service staff is there to answer your questions and guide you through the repair process.
We also repair heavy-duty trucks and RV's and have the only large truck paint booth in the Mohawk Valley. We know that an accident is very stressful which is why the trained staff at Carbone Collision Center is here to help! Our customer service staff is there to answer your questions and guide you through the repair process.
Services
When your car, truck, or SUV is caught in an accident or suffered damage of any kind, Carbone Collision Center has the training, tools, and expertise to repair your vehicle to the highest standards and get you back on the road safely!
We understand that you don't plan on being T-Boned, Rear-Ended, or caught in a huge hail storm - that's why we constantly improving our level of care - the unexpected is hard enough, the repair process should be easy and pain-free.As a part of the Lithia network, we put our customers first.
We understand that you don't plan on being T-Boned, Rear-Ended, or caught in a huge hail storm - that's why we constantly improving our level of care - the unexpected is hard enough, the repair process should be easy and pain-free.As a part of the Lithia network, we put our customers first.
Reviews (9)
Andy L.
Jan 05, 2022
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This place was pretty spectacular. Of all the collision shops I've ever been to this one is truly set up like a factory which is refreshing given most collision shops are generally smaller and less organized and the larger cookie cutter chains, in my experience, do subpar work and cut too many corners
What's left to see is the quality of the work that's what's really important. However the intake was uber professional and very efficient and they gave me all the dates and the estimate and pretty much everything I needed to know. Three separate people handled my intake which was impressive. So we
What's left to see is the quality of the work that's what's really important. However the intake was uber professional and very efficient and they gave me all the dates and the estimate and pretty much everything I needed to know. Three separate people handled my intake which was impressive. So we
Yarri Soteros
Sep 20, 2021
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Gianna Pasqualetti
Sep 20, 2021
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I waited patiently for my car to be repaired for almost 2 weeks. When I finally received my car, the sideview mirror was not working. It would not adjust for me to see clearly cars coming from behind. The mirror was ordered new and yet warped or distorted. Not one person thought to check to make sure this mirror was working properly before I was told to come get it. They should have been prepared with the necessary parts when I brought my car in initially for an estimate, and they should have made sure that everything was running smoothly and working properly before sending me on my way with my
Kev Klippel
Jul 01, 2021
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Amanda Briggs
Apr 02, 2021
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Brought our car here after an accident. A deer ruined our front passenger side. They fixed the body work and didn't seem to check under the hood. Gave us our car back, we drove it that night and it overheated. Took it back to them, they claimed they fixed it. We drove it again breaking down yet again. We took it too our mechanic to see what was going on. He tells us we now have a cracked head gasket. All because they didn't do their job correctly. Thankfully our insurance is letting our mechanic make all necessary repairs. Beware if taking your car here.
Dillon Ray
Mar 29, 2021
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I was in accident with a brand new ram 1500, truck had less than 5k miles on it. Truck had front end damage. Insurance company covered all of it. Go to pick up the truck after being "fixed". Noticed the hood and fenders were not even close to lining up. Told them about it, agreeded to fix it, now i had to wait another couple days. So, now i have to get another rental because they couldnt fix it the first time. Then, I go the second time to pick it up and its still horrible..so now the manager mike comes out with me to look at it. Of course, he apologized and then they brought my truck back in the
Robert Hesch
Mar 05, 2021
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Positive: Professionalism, Punctuality, Quality, Value
Really superior service. The body work was first class and the service personnel were friendly, efficient and personable. I couldn't be happier. They turned what could have been a dreadful experience into a very pleasurable one. I will most certainly return with all my bodywork needs and recommend Carbone to all of my friends. Thank you!
Service: Body & Trim
Really superior service. The body work was first class and the service personnel were friendly, efficient and personable. I couldn't be happier. They turned what could have been a dreadful experience into a very pleasurable one. I will most certainly return with all my bodywork needs and recommend Carbone to all of my friends. Thank you!
Service: Body & Trim
Joyce Samson
Dec 23, 2020
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I own a 2017 Jeep bought it in September 2017, in January 2018 I was hit in the front end. I took my car to carbone collision they fixed it. When I picked it up I didn’t even make it 2 miles up the road and it quit, had to tow it back, they fixed that. Now September 2020 the drivers door they fixed is rusting, I took it to a reliable center he said it was never painted correctly. So I have a 3 year old car that is rusting, I will never take anything there again. I will show the rusty door to everyone and tell them not to go there.
Alexis Marie
Jul 15, 2020
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Positive: Professionalism, Punctuality, Quality
I brought my 2017 Nissan there after hitting a deer and the staff was amazing. They contacted me with everything that was going on with my car and my car was done before the expected date. The staff made sure I was happy and I am so thankful for their hard work.
I brought my 2017 Nissan there after hitting a deer and the staff was amazing. They contacted me with everything that was going on with my car and my car was done before the expected date. The staff made sure I was happy and I am so thankful for their hard work.