We believe you should know your legal rights when you need to get your car repaired after a collision. By utilizing this web site, our Guild members and consumer visitors have the resources available to them to learn about the collision repair industry in Pennsylvania, understand their rights, and if necessary file a complaint.
In the event of an automobile accident, consumer's need to know they have the right to choose their auto body collision repair facility. The decision of where the vehicle is repaired is the vehicle owners not the insurance company's: "No insurer, adjuster, appraiser or agent shall require that repairs be made at a specific repair facility."
In the event of an automobile accident, consumer's need to know they have the right to choose their auto body collision repair facility. The decision of where the vehicle is repaired is the vehicle owners not the insurance company's: "No insurer, adjuster, appraiser or agent shall require that repairs be made at a specific repair facility."
Services
We believe in the God given right of individual business owners to operate an honest ethical and responsible business using general accounting principles which includes the need for necessary profit.
We believe that our clients (consumers) are entitled to the best service possible and that the restoration of the consumer's vehicle to pre-accident condition using O.E.M. (origin equipment manufacturer) parts and manufactures recommended procedures is the best means for achieving accurate results.
We believe that our clients (consumers) are entitled to the best service possible and that the restoration of the consumer's vehicle to pre-accident condition using O.E.M. (origin equipment manufacturer) parts and manufactures recommended procedures is the best means for achieving accurate results.
The Pennsylvania Collision Trade Guild (The Guild) is a not-for-profit trade association comprised of individuals and independent businesses within the automobile collision repair industry. Our purpose is to help and assist Guild members provide their customers with a professional quality service based on the original manufacturer's guidelines and procedures.
The use of aftermarket, alternative or reverse engineered replacement parts in collision repair is common practice. Know your rights!. This bulletin updates General Motor's position on refinishing aluminum wheels. GM does not ensorse any repairs that involve welding, bending, straightening, or re-machining.
We welcome our state legislators to the PCTG Legislator's Help We The People Page. Many State Legislators have contacted the PCTG office asking for assistance regarding motor vehicle physical damage appraiser compliance. It made good sense to help by making the following information available for you on-line.
These definitions are from the repairers' industry, hands-on day to day experience and not to be utilized as legal definitions.* Definitions listed within the Guild's Glossary are to be understood from the perspective of those working within the collision repair industry and interpreted as helping consumers grasp the true meaning of being indemnified through the collision repair process.
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