Great Atlantic Spas Pools Saunas Fireplaces

Several years ago we purchased a very large and expensive Hot Springs Hot tub from Great Atlantic. As expected, the service at the time was good....because you are making a significant purchase and they want to make a sale. Up until recently we never had any issues with the hot tub until I noticed that the recirculating pump was making a rattling noise and then shutting off. Based on my research it was apparent that the pump was going bad. Not long after this, the hot tub panel began tripping. We contacted Great Atlantic to request a service. They then sent their service technician out to evaluate

I purchased my hot tub from These folks last year. It was a mess since the purchase. They told me they were going to include the speakers and music package for 12,900.00 and when it was delivered it had no speakers as promised. Since then one problem after another. I had them out to resolve why the unit keepa tripping thr breaker. They said it was a bad breaker. Electrician said monit wasn't. Paid him to switch it out. Still they can't fix it. Now they saynots the heater. Haven't heard back from them forever a week. The sound of crickets. Horrible company. I hear they were sold and under new management

I purchased a Hot Spring spa a while back, which is very nice, but in case you're considering it: the cost of salt cartridges recently increased from about $85 to $123 (45% increase). There is nowhere else to buy them, and they last about 3 months, so that's an extra $150/year operational cost. I'm guessing this won't be the last significant price increase.

John and Andrew delivered and setup my spa today, and also the loaner I was given while waiting 11 months ( thanks Corona) for the delivery of my hot tub. They were good both times, very relaxed which relaxed me, and answered all questions. My negativity is more due to the poor communication from GA. They did a very poor job of keeping me updated, were often unresponsive (until I tried to cancel my order 🙄) and even with being able to use email, did a really poor job at good communication, confirmations, or follow through. They do a hard sell in the showroom, which I get. But I prefer a business

The team at Great Atlanta did a great job at unload and install of hot tub taking the time to do it right. Dividing the install between three people made it a smooth and informative install. Thanks to John , Zach and Andrew for a job well done.

John, Ron, and Zach delivered and set up our new Hot Spring Hot Tub with easy open cover, speakers, lighting, etc.... they were on time, courteous, professional, and explained everything thoroughly to us. I want to also give a big Thank You to Kristen Cooper who helped us choose the right hot tub for us in the Yorktown store. The wait was long due to conditions outside of their control but Kristen checked in with us routinely. Great team, which is very much appreciated!

Bought a hot tub from great atlantic in February. was told it could take up to six months for it to be delivered. Sent them an email on 7/22 to confirm delivery and was told the hot tub was on track for end of September beginning of October. No call about the delay. I had to reach out to find out. Still don't have a firm date, might get one in September sometime is what the are saying.
Salesperson was very knowledgeable. Product seems to be top notch. Just wish they delivered the product when they said they were going to.

My husband and I decided to purchase our first spa for our 12th wedding anniversary February 13th. We paid for it in full and we're told we would get the spa in May. Well we didn't get the spa until August 23rd and it was delivered without the breaker panel. The customer service since the day we purchased has been terrible. They don't respond to calls or emails and the never take accountability for the errors they make. I will never purchase from them again and would never recommend this company to anyone. If you are looking for a spa I would suggest you look elsewhere.

John and Andrew were very professional, courteous, knowledgeable, and even went the extra in installing my spa. I would definitely recommend their services to anyone who is interested in being a spa owner because they both make understanding how to have a long lasting spa easy to understand even for beginners. Great job keep up the good work guys! I’ve had nothing but great experiences with Great Atlantic Pools & Spas since doing business with them from the showroom floor to having Morgan B there from the very beginning and along the way even after delivery and installation. Some of my chemicals

Delivery crew was spot on... confirmed the day before and called the morning of... Also, Nick and Tyler we awesome and everyone was courteous, knowledgeable and professional. All together from purchase to delivery... Great Atlantic Pools and Spa's is the way to go!

Had a great experience buying a new hot tub from Great Atlantic. Jason was very knowledgeable and super friendly. He helped us find the perfect tub and was on top of everything the entire time. Shana was super friendly setting up the delivery process and Nick was super friendly and helpful during the delivery. I have nothing but great things to say about this team. The only problem I have is that I should have gotten a new tub sooner. So relaxing!

The reviews listed are over a year old and some 3 years. Todd the salesperson was great to work with and even allowed us to come into the store when he got a model similar to what we wanted in, and we tried it out in store. The wait for the spa to come in was longer than expected but down here everything happens slower, just try and buy something at Home Depot that isn't kept in store and you'll see. I found the price reasonable because we ordered the salt water spa. Todd is the salesperson/deliverer/repairperson so if you call the store and get an answering machine that is why, again

These folks are absolutely terrible to work with. I have interacted with the company several times over the last several years for warranty service for my pool. I have had to have them come out multiple times to correct shoddy work that they performed. Find yourself a better and more reliable pool and/or spa contractor!

I would like to follow up on my review from a week ago. A day or two after filing a dispute with our credit card company, filing a complaint with the BBB and writing a couple of unfavorable reviews we received another call from this company. Our replacement cover was ready, they wanted to offer us free delivery and send us a partial refund of $150.

The refund was received and the cover was delivered within a few days of this conversation. They are always pleasant and professional on the phone.

Our family would now give them an additional star for eventually resolving the situation. We feel

While I don't normally like to write poor reviews, I feel like this is one I have to write. My valve went on my sand filter and in order for my filter to run at minimal capacity my plumbing had to be cut and a block had to be out in. No issues there. It took two weeks to get the new part in, with almost no communication between this company and my home warranty company which is something I was not a fan of. I tried calling a handful of times and the phone was never answered. When my part finally came in, the technician called and said he would be here around 4pm, and I said that would perfect

While looking for new hot spa/tub I checked out this seller of hot tubs in the Hampton Roads. They sell the brand that I have previously owned so I was eager to replace it since I was pretty happy with it in the past.
I found their spas super expensive, but not even looking as such. I got a quote of 17K for a hot tub. That's like nuts in my opinion. It didn't even have a music speakers in it at that price point. The price was so crazy high that I couldn't consider going with their hottub.
I end up checking out two more hot tub sellers in the area and both were around 5K cheaper