Recycling Hot Line

Critical: Value
I will not complain about the service, they have always picked up and the customer service person was nice but I think it is absolutely absurd to charge a $32+ fee to pick up the bin when cancelling a very over-priced service to begin with. My rates have increased almost 50% in 2 years.

I signed a contract with Republic Services for a dumpster. The salesperson agreed to the spot where it would sit. I then paid $4000 to have a concrete pad poured for the dumpster. The day it was supposed to be delivered I received a call. They now tell me they cannot put the dumpster on the area that I had agreed upon. I am now out $4000 and no dumpster. Please do not use their services.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Great company for you commercial and residential waste needs.
Services: Electronic waste removal, Construction waste removal

I replaced a 7 sections of my wooded privacy fence on the second week in may. My fence sections were neatly stack for expected pick up on Tuesday May 11, the truck came trough and skipped my home. I called 3 times that week for pick up because I was having a pool party and expected the waste to be gone. They did not pick It up nor did I receive a phone. call. The next Tuesday I was hoping it would be picked up because I I was have having card my card come for my Childs birthday and hoped they waste would be gone to not obstruct my decoration. it was not picked up. I then received a note on my mail

One star is the minimum option, would pick zero if that were an option. Abysmal service for residential with poor reliability and answers to any questions and when called to report issues, they take forever to resolve. Sadly, the ONLY option available in Madison, AL. Must be nice to have a monopoly....

I'm not sure how Republic Services got 1.8 stars?! I have residential service and the price was just increased. I have had yard waste sitting on my curb for four weeks. The truck never came down my street. I've sent two emails and made 12 phone calls, leaving 3 voice mails. No response from either inquiries. Terrible service, horrible communication and I'm paying more to be ignored. Great business model...

Positive: Quality
I had a large pile of crepe myrtle limbs at the curb. The Republic team clean it up very neatly without scraping the street or my yard. Well done.
Service: Yard waste removal

Probably the most crooked company we have ever worked with. Be very careful. They lock you into 3 year contracts at a specific rate. But, the rate is often 2-3 times the quoted price with gas surcharges and overage fees. When you cancel after fulfilling the 3 year contract, they charge another $300 just to pick up their own dumpster. And forget about calling and complaining about anything. You will have more luck dealing with the Mafia who are also nicer people!

I have been consistently disappointed with Republic Services. I do not recommend the company. I utilize Republic Services for twice weekly dumpster pick-up services for a commercial business. Pick-ups are rescheduled or missed altogether at least twice per month. When rescheduled pick-ups turn into missed pick-ups, calls to customer service result in wait times of over 15 minutes and finally customer service representatives that promise a pick-up will be done that day or the next. This does not happen and the credit for the missed pick-up never gets applied to the bill. Bottom Line: inconsistent

Highly suspicious billing practices (full story below).
I used their services one time in April of 2018. They delivered a 20-foot dumpster, which I paid for in advance, to the tune of $514. It was delivered and time and picked up on time, with no problems.
Or so I thought...
In November, I get a phone call from Republic, asking when I'd like to pay my $300 bill. Naturally I was pretty confused, since I only used their services once, and everything went as expected. The rep stated that the fees must have been a "computer error" (their words), but they were listed as a MINIMUM LIFT FEE (again