For going on 12 years, Austin Manage has served the Austin Community as a full service, turn key, property management services company with the ability to take on any project. We represent owners in the brokerage and management of residential and multifamily assets including duplexes, triplexes, fourplexes, and apartment complexes up to 100 units.
Our local knowledge of the Central Austin Market and Western Travis County, including neighborhoods such as Austin's Eastside, Travis Heights, Allendale, Crestview, Rosedale, Soco, Tarrytown, Clarksville, Travis Country, Barton Creek, Westlake, Bee Cave and Lakeway, provides you with the marketing expertise and management efficiencies that maximize your investor profits.
Our local knowledge of the Central Austin Market and Western Travis County, including neighborhoods such as Austin's Eastside, Travis Heights, Allendale, Crestview, Rosedale, Soco, Tarrytown, Clarksville, Travis Country, Barton Creek, Westlake, Bee Cave and Lakeway, provides you with the marketing expertise and management efficiencies that maximize your investor profits.
Services
As your Austin property management company, we provide local, hands-on attention to ensure that your property performs at its best. Whether you are down the block or across the globe, you can depend on Austin Manage to be there when you need us. Our state of the art technology provides you 24 hr access to your financial statements, so that no matter where you are, or what time of the day, you can see how your properties are performing.
As your professional property management team, it is our job to achieve the best return possible for your investment. To accomplish our objective, we look carefully at the current state of your property and identify the potential of your investment - and develop a plan to reach that potential.
With your goals as our target and as much input as you choose to include, we seek to transform your property into a more profitable, more desirable rental investment.We specialize in the renovation and management of single-family homes, condos and apartment buildings with up to 100 units. Our team can transition your C class property into a high C class or B class investment that will be more stable, predictable and profitable.
With your goals as our target and as much input as you choose to include, we seek to transform your property into a more profitable, more desirable rental investment.We specialize in the renovation and management of single-family homes, condos and apartment buildings with up to 100 units. Our team can transition your C class property into a high C class or B class investment that will be more stable, predictable and profitable.
As professional property managers, it is our responsibility to achieve the best return possible on your investment. Obtain bids and notify our clients prior to any excessive expenses regarding their property. Fully computerized and detailed monthly statements accounting for all income and disbursements.
View your financial statements, access shared documents, and set up your online payment options. The online Owner Portal streamlines communication, protects your investment, and helps you maximize the value of your properties. Make and receive payments from the mobile-friendly Online Portal. Directly send funds for owner contributions, including emergency maintenance repairs, renovations, or reserves via eCheck or Debit Card.
Reviews (25)
Ben Ranger
Jan 26, 2022
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Critical: Professionalism, Quality, Responsiveness, Value
avoid at all costs, communication is borderline non-existent and is unclear and rude when it happens. leasing agents do nothing to help solve any issues or make sure things happen, and will act rude and snappy if you manage not to interpret their cryptic and inconsistent instructions on anything perfectly.
avoid at all costs, communication is borderline non-existent and is unclear and rude when it happens. leasing agents do nothing to help solve any issues or make sure things happen, and will act rude and snappy if you manage not to interpret their cryptic and inconsistent instructions on anything perfectly.
Dayne R.
Oct 18, 2021
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Madison H.
Oct 07, 2021
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Regan T.
Oct 06, 2021
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WORST MANAGEMENT COMPANY EVER!! Not only have they completely ignored our calls and emails about MAJOR issues (have proof of this on multiple occasions). They are rude at every chance they get. I have never been more appalled by the way a company conducts its business. We had our AC out for 11 days and got up to almost 90 degrees in our home. They say they fixed it in a timely manner...When we sent them a list of some of the issues we have had since moving in, they dismissed every single one, took 0 ownership, and never issued an apology. In my OPINION this company should be out of business. DO
Danielle B.
Sep 02, 2021
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Worse than "not good." Writing this review just to to truly inform (warn) future tenants that are thinking of renting from them. This has easily been the worst renting experience that I have had. Short version: they are extremely unresponsive, they are unprofessional, they are quick to take your money without reason, you will have to fight for your rights as a tenant when you are living here. There are probably things that will make your living situation unlivable, but they will not be concerned until you are consistently attentive to getting them to complete their duties and responsibilities
Andrea Ko
Aug 12, 2021
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We were supposed to move in a week ago but the place had low water pressure and mold problems. austin manage refuses to communicate with us or send maintenance out so we are paying rent currently on an empty and unlivable apartment. avoid this management company at all costs. they’ll do anything to get you to sign a lease but that’s about all they’ll do.
EDIT: RE their reply: we did not deny entry to their technician, how could we when we literally are not moved in, and the technicians have the keys? Neither one of us were at the apartment yesterday. In addition, we were just told after
EDIT: RE their reply: we did not deny entry to their technician, how could we when we literally are not moved in, and the technicians have the keys? Neither one of us were at the apartment yesterday. In addition, we were just told after
Sanjana Srinath
Jul 25, 2021
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I lived in a property owned by Austin Mange for 2 years. The first year, communication with the property manager was abysmal, however, after Alma Webber joined the Austin Mange team, things improved by a lot.
The first year we had several issues that went unresolved. Off the bat, the keys that we were given didn't work with the lock on our front door, and instead of helping us fix it, we had to make new copies of our keys ourselves. Then, there was an issue with our parking spot that went unresolved, so we gave up trying to fix it and came up with a solution on our own. One of the taps in my bathroom
The first year we had several issues that went unresolved. Off the bat, the keys that we were given didn't work with the lock on our front door, and instead of helping us fix it, we had to make new copies of our keys ourselves. Then, there was an issue with our parking spot that went unresolved, so we gave up trying to fix it and came up with a solution on our own. One of the taps in my bathroom
Frances Bibby
Jun 30, 2021
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Austin manage doesn’t care about its tenants at all and they don’t even try to make it look like they do. takes months to hear back from them if ever or they’ll just send random maintenance people to your apartment unannounced and it’s your fault if you aren’t home. my building has a rat issue that has been made aware to austin manage by multiple tenants and they’ve done nothing. they turn our water off without notice to do construction on the building and we never know how long it will be until it’s back. after the freeze our ac broke and when they finally got someone over to fix
Sophia G.
May 30, 2021
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DO NOT RENT WITH AUSTIN MANAGE LLC. I lived in 3115 Helms St Apt 102 (Austin TX) and had the worst experience of my life with this management. Since moving in, I sent many maintenance requests into the management portal in an attempt to have my bathtub resurfaced, and the company ignored my requests and deleted them 5+ times, in addition to being extremely difficult to contact. In one instance, I did receive correspondence from maintenance, to tell me that my bathtub was "not bad enough" to be approved for resurfacing. In the winter the electricity bill will skyrocket to 300+ dollars
Bashar Snober
Mar 04, 2021
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Unfortunately, my experience with Austin Manage was nothing but a nightmare. Their management fees seem reasonable, but you don't realize that you end up paying much more because of their poor performance. Everything they recently updated in the property, regardless how simple, was not code compliant. Their maintenance teams are unprofessional and price gouge you. Communication is a NIGHTMARE for both tenants and property owners. Emails, texts, voicemails all go unanswered. When they fulfill a maintenance request, it's usually a poor patch instead of a real solution that insures the problem won
Moonbaby
Feb 26, 2021
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We've been renting from an Austin Manage property, a duplex house, for a year and a half. Our experience has been mostly negative.
When we first signed on, we were actually taking over someone else's (a stranger's) lease and were promised before signing that the pet deposit the previous tenants paid would carry over to us. Well, it didn't, and they slapped on a $1000 pet deposit with only $500 of it being refundable. Since then, our impression of them has never really changed. We were harassed about the front yard's appearance being unruly after we completely cleared over half of it from the massive
When we first signed on, we were actually taking over someone else's (a stranger's) lease and were promised before signing that the pet deposit the previous tenants paid would carry over to us. Well, it didn't, and they slapped on a $1000 pet deposit with only $500 of it being refundable. Since then, our impression of them has never really changed. We were harassed about the front yard's appearance being unruly after we completely cleared over half of it from the massive
Marlin Willesen
Feb 05, 2021
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As an out of town owner of a rental property in West Campus I've utilized the services of Austin Manage sporadically over the years. Over the last few years I've noticed a big drop off in the quality service. At present I find that they struggle with the basics such as answering calls, returning calls, returning emails, and fulfilling their maintenance assignments. I truly exhaust more time and energy trying to get them on track with my maintenance requests than the actual work requires. I would not recommend trying to do business with Austin Manage.
Sheri Johnson
Nov 17, 2020
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I have been living in one of Austin Manage’s properties for 3 months. In that time I have had leaks in the ceiling, the lock on my front door stopped working, and a dryer that was out for over a month and a half. There is also a massive bee hive of aggressive bees just outside of my front door and I am allergic. The hive was there upon move in.
While I realize none of these issues are their fault and none of them would make me not renew my lease, the response of Austin Manage has been an entirely different story. They have a phone number but never answer it and never return voicemails. They
While I realize none of these issues are their fault and none of them would make me not renew my lease, the response of Austin Manage has been an entirely different story. They have a phone number but never answer it and never return voicemails. They
Rebecca T.
Jun 22, 2020
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We rented a house in North Loop that was managed by Austin Manage and there were several frustrations. We had rats in our attic, but our lease required that any pest control be paid for by us, even when there were many points of entry to the attic that had clearly been there for years and also included raccoon droppings in the attic and a hole that could fit a raccoon to enter the attic. While I understand us being responsible for extermination costs associated with bed bugs or other pests that we might have brought with us, I am sure these rats were there previously and were not due to any damage
Eli C.
Jun 09, 2020
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My church has been supporting a refugee family that lives in a property managed by AustinManage - The Oasis at Midtown. As the family has not had access to the Internet, I have dealt with AustinManage staff members for about three years. I have recently been working with Alex Luna.
The service they have provided has been uniformly excellent. Just today they replaced the apartment's air conditioner, much to the relief of the family. This act also speaks well of the property owner, whose name I do not know, who may have found it difficult to make such a large expenditure during these times
The service they have provided has been uniformly excellent. Just today they replaced the apartment's air conditioner, much to the relief of the family. This act also speaks well of the property owner, whose name I do not know, who may have found it difficult to make such a large expenditure during these times
Caitlin Condon
Sep 12, 2019
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I've rented from Austin Manage for a year and a half now and was pleased with their response time at the beginning of my contract, but am really jazzed about their tenant support now. There was a management shift a little while back, and it's made "not bad" into "pretty darn good." I get quick responses to major issues (storm outages, AC problems during the summer) and have had really stellar support from their recent on-call folks and property services director. It's rare in my life as a renter that I've felt I'm talking to landlords who are actual humans, treating me like an actual human. I'm
Taylor A.
Feb 22, 2019
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Rosie B.
May 14, 2018
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The worst in property management. Never mind that we paid an electric bill of $400 for three months because that is how long it took them to accept that the AC unit from 1970's needed replacing; never mind that there are literal cracks in the walls and along the tile floors of the unit where AC spills out of; never mind that the toilet runs after every.single.use. Never mind that the backyard fence was falling down throughout the entirety of our lease and they only decided to replace it the month we're moving out. Never mind that they failed to notify us of maintenance done to our place
Shernaz L.
Oct 04, 2017
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We rented a property managed by Austin Manage and it was a terrible experience. Upon moving in, we were not given a mail box key- then given the wrong key. The apartment was not cleaned, the toilet ring was brown and nasty! We moved out prior to the end of the lease and we still paid the remainder of our lease. We left the apartment spotless. But they deducted cleaning expense, $50 for a smoke alarm battery!!!! $50 for a new a/c filter!!! We had only stayed in the apartment for 4 months!! I doubt the battery or the filter were knew when we moved in!! DO NOT LEASE from this company.
Stefanie C.
Jul 02, 2017
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I had the bad luck to live at Mueller 52, a property that Austin Manage took over in December. Since that time, the following has occurred, and this is a shortened list:
1.) All of the keys for ALL of the units were "misplaced." Austin Manage failed to inform the residents of this for months, and eventually sent out a notice asking residents to make copies of their existing keys and provide a copy to management. (And we still do not know who has the other keys to our units.)
2.) We had a spate of vandalism, in which multiple windows were broken, mine included. It took a month to have
1.) All of the keys for ALL of the units were "misplaced." Austin Manage failed to inform the residents of this for months, and eventually sent out a notice asking residents to make copies of their existing keys and provide a copy to management. (And we still do not know who has the other keys to our units.)
2.) We had a spate of vandalism, in which multiple windows were broken, mine included. It took a month to have
Sarah B.
Feb 07, 2017
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Mirna G.
Jan 03, 2017
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I live at The Palisades which was previously owned by Austin Manage. The apartments were thankfully recently bought Fairway Properties. The 5 months that they were owned by Austin Manage were some of the worst property management I've ever seen. When we moved in they were barely starting on renovations in my unit, there was an infestation of bugs for 2 weeks, and then we had to live with rats for 3 months. Right before the apartments were sold, there was a charge made for a maintenance request we made for our stove. They charged us $80 simply for looking at it and cleaning it.
Even the management
Even the management
Jennica F.
Mar 08, 2016
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I have lived in an Austin Manage condo for almost 2 years now (and have renewed for a 3rd). They bent over backwards to get me into the unit promptly, as I was in a bind due to a rental that did not work out. They consistently get my repairs done in a timely manner. The online payment and maintenance request service is excellent and easy to use.
Emily F.
Nov 13, 2015
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I really wish that there was an option to give negative stars, but even that would be too much. To these people, you are nothing more than an extremely over-priced rent check every month. I have been living with in my apartment with no air conditioning in Texas for the past three months, and no one will answer my calls or even acknowledge my maintenance requests.
A person finally called back after weeks of messages and claims that no maintenance requests were ever submitted, even though I have three months worth of emails acknowledging that my requests were submitted in my emails. Even so, everyone
A person finally called back after weeks of messages and claims that no maintenance requests were ever submitted, even though I have three months worth of emails acknowledging that my requests were submitted in my emails. Even so, everyone
Lauren A.
Nov 04, 2015
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I lived in an Austin Manage apartment a few years ago and had a really mixed experience.
Pros: I really liked the apartment and the apartment finding service was actually really helpful. The realtors were really friendly. Maintenance was done pretty timely, even though there were always problems that needed fixing (animal infestations, broken air vents, broken appliances, water leakage).
Cons: When I leased my apartment, there was a pool that worked. Halfway through the lease, the management company jack-hammered the pool and filled it in with gravel. No compensation. When electricity and water
Pros: I really liked the apartment and the apartment finding service was actually really helpful. The realtors were really friendly. Maintenance was done pretty timely, even though there were always problems that needed fixing (animal infestations, broken air vents, broken appliances, water leakage).
Cons: When I leased my apartment, there was a pool that worked. Halfway through the lease, the management company jack-hammered the pool and filled it in with gravel. No compensation. When electricity and water
