1-800 Water Damage of South Denver

After some flooding from a poorly installed washer, the company came out right away (same day, within a few hours), and had my place tested and dried quickly. They were very communicative throughout the process and helped document and build a report to bill the company that was at fault for the washer.

Luis came to our house at 10 pm in the pouring rain during a super busy time. No other company would even talk to us due to the high amount of flooding in the area. He surveyed our basement flooding situation, helped us get a pool table on blocks, gave us tips for mitigating damage, and called us back the next day when he had a cleanup team available.

What an amazing human! He could have put us on a waitlist, but he truly wanted to help, and he expected nothing in return for that visit. We will keep this number on speed dial for future situations. Give this company your business, please!

TLDR: I highly recommend this business because of their quality, customer service, and unparalleled communication. I was out of town during a deep freeze on Christmas morning when I got the dreaded call from a friend asking me where my main water shut off valve was, a pipe had burst in my finished basement. I am a first time home-buyer, only 3 months had passed since closing on the house, and had never before filed an insurance claim - I was panicking.

I called many businesses that Christmas morning, both large and small; few answered, some never returned my calls. Fortunately, I got the calm and collected voice of Mara. Mara was very knowledgeable, asked me pertinent questions to try to assess the situation, and made me feel heard, "we'll get it fixed - don't worry". Throughout this experience there were two main points of contact, Mara and Luis, the dynamic duo.

From the very beginning they gave me a breakdown of exactly what was going to happen, when it was going to happen, established clear roles and responsibilities, and most importantly maintained constant communication - I was never left guessing. Luis relied on his years of experience to help me navigate the insurance process and ensured that my claim was prioritized in a time when burst pipes were not only a local issue but a national one.

The services provided can be categorized into (1) mitigation and (2) reconstruction. Mitigation: When I flew back into town I found damaged furniture, soaked carpet, and basement walls/ceiling completely destroyed. Luis, Mara, and their crew took inventory and perfectly documented damaged goods, hauled out damaged furniture and carpet, removed all damaged drywall, salvaged bathroom tile attached to damaged drywall, and began the drying process.

They were very effective and efficient all while minimally disrupting my day-to-day. Reconstruction: This part of the project included putting up drywall, painting, new carpet installation, tile installation, and new doors to be swapped. I can honestly say that the workmanship and attention to detail makes me feel like my basement was left in a better state than before the pipe burst.

Each service was followed with a detailed report, pictures/videos taken, and a line-item breakdown. Luis told me and the insurance adjuster, "a picture is worth $1000 dollars" - thanks to their report's attention to detail, insurance claim was backed by solid evidence and any pushback was met with the pertinent evidence. Luis and Mara, thank you very much for making this horrible experience into a bearable one. I cannot be happier with how things turned out - I would recommend your services to my friends in need in a heartbeat!

Without giving away too many details, I am currently dealing with a potentially unhealthy situation in the place where I am living. The first person who came by to assess everything was from a well known national company that I won't name here, but I'm sure you know. Not only did he show up late and with a bad attitude, he was very cagey about his answers in terms of the severity of what I was dealing with.

Imagine my relief when we asked for a second opinion from 1800 Water Damage and Efrem showed up. Not only did he show up on time and was very polite, he was also incredibly honest about the situation of everything at the property, and answered all my questions without any compunction or condescension. We have just started the process but I am very grateful to be working with Efrem and the people at 1800 Water Damage as I feel my house and all who live in it are in great hands.

When the city sewer main backed up into my Englewood home basement, it was no small event! Luis and his crew responded immediately and did an incredible, professional job taking care of a huge clean-up. They worked with me as I dealt with insurances and were very responsive. I don't live in Colorado anymore so having a professional with excellent communication was really helpful for me! They even gave me a 67 page document with all they did, with photos and everything. amazing! Thanks for doing great work!

Second five start thumbs up for Geoff and Beth (AKA Betty). The plumbers came out after 1-800 Water Damage of South Denver did a great job of cleaning up our crawl space. The plumbers fixed the broken sewer pipe but left new puddles and remnants of the repair. I called Geoff on the eve of the big snow storm. His team was scattered across the city. Geoff was onsite within an hour and an hour later there was no signs that the show before the storm ever happened. Thank you again Geoff and Betty great job. Beth and Geoff were great. Professional, knowledgeable and very responsive. Thank you for your help.

When In need - this is your go-to team. These guys are fantastic, fast, and fair. In the office, Betty was extremely helpful, responsive, and professional in clarifying our needs and scheduling. Their work backed up everything we discussed. Luis was super friendly, professional, and knowledgeable when assessing our needs at the house. They were quick and did excellent affordable work for us. Their promptness and expertise allowed us to complete our remodeling project quickly. It's comforting to know that when home repairs send you surprises- there are thoughtful, caring professionals like Luis and Betty to move things forward. Thank you for taking good care of us.

Geoff and his crew were awesome. They were prompt and did a very thorough job. Ive been in the construction industry for over 40 years and have worked for and with numerous restoration companies. These guys are top notch. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Water damage-related clean-up and repair. More

When my business had a bathroom water line break in my building that flooded nearly half of our office space, I called 1800-Waterdamage. In less than 2 hours, they had a crew at my location vacuuming up all the water that soaked into the carpets. They worked long hours and even on Sunday to dry out the carpets and the water water soaked drywall using fans and de-humidifiers to make sure everything was completely dry.

They replaced damaged floors and base cove and had throw rugs cleaned before putting them back in the offices. If I ever have a water situation with my home or office again, I will call 1800Waterdamage. I am very happy with the end result. John

During a kitchen remodel our contractor discovered a mold issue which caused a halt to the project. After contacting 1-800 Water Damage, Geoff, the project manager came out the same day and initiated the remediation within 24 hours of our approval to move forward. Jose provided great customer service and he was prompt, courteous, and careful. What could have been a lengthy delay was taken care of quickly and the project is back on track.

First time working with this company and will now be our go to vendor. Entire staff was on top of it and very professional. The work done was clean and looked great. Even had shock at the final invoice as the price was lower than I thought. Geoffrey is the go - to and get's you taken care of. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Water damage-related clean-up and repair. More

1800 water damage south east Denver is one of our trusted vendors for our American family insurance office. Highly recommend their service!

Excellent customer service; Great company with prompt fast response and the crews do a an exceptional job!

Luis was the first to show up and my whole bottom floor on my split level was flooded. He sent Hector over and for 4 days I had a great experience with these people. They really cared for my family and saving our stuff. I had peace of mind that everything was going to be all right. I hope this never happens again, though I know that I would definitely call them again! Mahalo Nui Loa 1800 Water Damage!

I'm very happy with the work that they performed, and would highly recommend them to everyone! The whole crew is very knowledgeable, professional and courteous. From start to finish they made me feel very confident that my home would be restored to the condition that it used to be. They were very flexible with my schedule and competitive with their price. Given the circumstance they turned it into a positive experience for me. Thank you!

Luis and Hector are absolutely wonderful. They are professional and prompt with response time when our basement flooded with a sewage backup. Everything was explained where I understood what was being done and answered all questions and concerns I had. The job was completed in 2 days and I felt very confident in their work. They were very patient with me and my tenant. Thank you both for your great care of our home.