Craig's Pit Stop

Critical: Professionalism, Punctuality
Our vehicle sat at their shop for 6 weeks. They told us every week that it was the next vehicle that would be going in the shop. They never started the repairs and now we do not have a running vehicle.
Service: Engine repair

Let me start by saying the lady at the front desk is really nice and friendly. The work performed was a joke. Hauled my truck over and met with one of the mechanics discussed what the issues were with my exhaust and what I wanted. Was told no problem and was given a quote. When I went to get my truck I did not have time expect what was done but the check engine light was still on told it may stay on for a while and that the spark plugs I replaced a month and a half ago were bad. After getting a chance to inspect what work was done and what I was charged for (about 200 more than original quote)

We were traveling from Grand Junction, CO to our destination of Jackson, WY. The morning we left from GJ, our SUV didn't start & we replaced the battery. Heading west, we noticed the battery gauge going down. Went to AutoZone in Vernal, UT. The alternator was not functioning properly. Purchased a new alternator from them; called Craig's Pit Stop; what a saviour!!! We were back on the road, new one installed, in less than an hour from our arrival!!! SO APPRECIATE their quick service & concern!!! They were awesome!!! Thank you Craig's Pit Stop for not having our road trip ruined!! :)

Positive: Professionalism, Quality, Value
I was on a road trip and our truck started to overheat on the highway. Every mechanic shop in Vernal was packed, but when I called these guys, they squeezed me in to make sure I could get back on the road safe. The staff was very kind and were able to help us out at an affordable price. 10/10 would recommend.

They were honest, hardworking, and know what they are doing. I would 100 percent take my car back to them if i needed or lived around here. They also have a capability to help you with most any problem, and will charge a fair price, and in my case, i had transmission issues, they fixed it, and charged me lower than i expected. I highly appreciate this business and it's wonderful employees.

Positive: Punctuality, Quality
I've been to them a few times and they are quick to help and have good prices
Update: just picked my car up and the cost of the repair was lower than what I was quoted!
Services: General repairs & maintenance, Air conditioning, Transmission, Engine repair, Electrical repair

I strongly agree with other reviews criticizing their diagnosing abilities. My truck started misfiring while at Flaming Gorge so I had it towed to Craig's Pit Stop. They suggested replacing all the spark plugs and spark plug wires, which seemed logical so I had them do it. Truck still wasn't working correctly so they ran a cleaner through it (waste of money), this didn't do anything so then they thought it might be the catalytic converter being plugged up; told me they pulled the O2 sensor out of the catalytic converter and the truck ran great so that had to be the issue. Didn't make much sense

Went in on a friday around noon to get a quote on exhaust work and the service manager never called till the following Tuesday. As i needed the truck done asap i went and got the parts and done it myself. Service writer acted like he was lost at what i wanted done. great people and seems to be a great place just a bit slow with estimates.

Went in after my car wouldn’t start and they made a couple of small adjustments to the battery and didn’t charge me anything. Great customer service and friendly people, I will be back.