Our outbound solution is designed to engage and sell to your wine club and qualified wine buying customers. We will build a forecast with you as it relates to the size of your database and ongoing marketing efforts. The proceeds of our sales are immediate. Without the cost of additional staff, software and management our clients can scale their operations while maximizing revenue.
Loyalty is to the winery and the people behind the brand. Digital communication keeps you top of mind, but, one to one contact is the X factor in keeping customers engaged.
Loyalty is to the winery and the people behind the brand. Digital communication keeps you top of mind, but, one to one contact is the X factor in keeping customers engaged.
Services
Founded in 2009, Chatterbox has worked with over 100 wineries ranging from British Columbia to Southern California. Our core client roster is wineries in our own backyard - Napa Valley and Sonoma County. Our team is comprised of DTC salespeople charged with providing outreach for luxury wine brands to their wine club and direct to consumer customers.
Chatterbox dovetails perfectly into most DTC programs. We provide our partners with the flexibility to run their day to day operations with the revenue certainty we bring to the table. When it's done right, the tasting room focuses on customer acquisition by creating phenomenal guest experiences. Of all KPIs (as they relate to ecommerce and sales), we place LIFETIME VALUE above all else.
We've tried to figure out exactly what the customer loves about talking to our sales team. We can chalk it up to accountability - there's someone on the phone willing to take your order and ensure it's delivery. But when you sit down and listen to the conversations, they are heartfelt. We take the time to get to know the customer's likes (and dislikes).
The cost of acquiring a new customer is far more expensive than keeping your existing customers happy, engaged and buying. Chatterbox partners with brands to elevate their service and respond in real-time to their customer's needs. What has changed is the customer's service level expectation. Big brands like Amazon have trained the customers to expect immediate gratification from shipping to service.
Manage your brand's sales, marketing and service all from one place. Your customer relationship management platform does more that manage records, it removes friction from the customer experience and unifies sales, marketing and service. When integrated with your ecommerce platform, it becomes a system of action by nurturing customers and the business while operating sales, marketing, service and reporting all from one unified platform.
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