Name: State Farm: Lisa Ross
Address: 6213 S Miller Road, Buckeye, AZ, 85326, US
Telephone: (623) 386-4432
Rating: 3.18

I am your State Farm Insurance Agent for the Buckeye, AZ area. I have been a State Farm Agent since 2000 here in Arizona. My agency has over 100 of insurance experience and we have qualified for awards over the years including State Farm Lifetime President's Club, State Farm Chairman's Circle, State Farm Ambassador Club and Million Dollar Round Table.

I am a graduate from the University of Minnesota. Here in the office we enjoy assisting on resident relocations to the Buckeye, AZ area! We focus on Auto Insurance, Homeowner's Insurance, Renter's Insurance, Life Insurance, and Business Insurance throughout Buckeye and the surrounding Arizona areas with our competitive prices!

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Reviews (17)

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Blanca P.

Dec 06, 2021

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I switch from progressive because I got a better rate. Then my rate went up once then again. Fair enough I had stuff on my driving record. Then I get a noticed they canceled me!! Why not say that at first when my premium went up? I noticed my house insurance went up I sent Nubia an email I heard nothing back. I called when I got my cancellation and heard nothing back neither. Worst experience EVER. If it's to good to be true don't switch or you'll end up right back with your old insurance either way.

Brooke A.

Sep 16, 2021

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Kyle Rogers was very helpful in answering all of my questions and concerns. I felt that I was talking to a friend rather than someone trying to sell me something. He was honest and informative on rates and coverage details.

Albert Vasquez

Sep 05, 2021

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I've been with Lisa Ross and for quite some time really good agency they're helpful then with them a long time good staff finally they got a good step I hope everything's doing good Lisa keep the good work up go one of your clients someone's at your door

Jim Harrison

Jul 23, 2021

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Positive: Professionalism, Quality, Responsiveness, Value
Maria Bailon was the customer service link I was looking for and the reason for me taking out a policy. She was great!

S. D. T.

Mar 26, 2021

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Thanks Kyle, for answering all my insurance questions today, I appreciate your helpfulness. He was Friendly and genuinely interested in what I had to say. It's a pleasure doing my business with State Farm, all the agents that I have interacted with, are always a joy to deal with.

Paul O'Malley

Mar 17, 2021

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Positive: Quality
Lisa does great work and I wanted to thank Kyle Rogers for helping us with our insurance needs. He was extremely helpful and was able to answer all of our questions. I highly recommend him to anyone looking to get quality insurance and great customer service. Thanks Kyle !

Twofive

Jun 21, 2020

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Rude front office. Very unprofessional when questions were asked.
Why would you reply 3 months later? It's not how " I feel " it's how your office acted. If customer service is your top priority retrain front office to answer simple question without the attitude. I already got help from another office that wasn't rude & pointed us in correct direction.

Jadie Daugherty

Jun 02, 2020

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So far with this claim I have not had contact with Lisa herself . I left message on her work voicemail and with the office. The manager of the office called me back instead and I have felt with her since and she has been great.

Evelia C.

Mar 23, 2020

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Extremely unhelpful unless you called in requesting a new add on policy (sale). Very disappointing experience. I had to switch to another StateFarm agent office.

Maddy M.

Sep 17, 2019

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In my opinion it's poor customer service to solicit quotes and then have your email say that you're out of the office with no date for return. I'd never give my business to this agency

Landon Ball

Oct 24, 2018

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Caitlin was very professional and respectful. I’ve had many experiences to where I’m not treated with any urgency. Caitlin cared for my situation and helped me the best she could! Very pleased.

Chris S.

May 28, 2018

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After calling Lisa Ross’ agency to get an auto quote, I was floored at the knowledge and expertise of Jessica, a State Farm representative at that location. She took her time to explain all the options to me, helped me to understand the details and made me feel so much better. State Farm is Lucky to have Jessica as one of their reps and I highly recommend anyone call Jessica at Lisa Ross’ office for all of your insurance needs.

Aleesea C.

Sep 30, 2016

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Their agents are nice and helpful but when it comes to doing part of their job like transferring your account to a different office they do not get back to you or get it done. I now live more than an hour from this office and have no time to drive to them just to change small things that hapoen to require a signature.
I've been waiting weeks to straighten out my account at a different office and nothing has been done because of their inefficiency. Not to mention, they have messed up my policy at least twice ending in overcharging me more than hundreds of dollars and not giving me anything

Mauro

Aug 13, 2016

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Buyer beware. You really need to check your statement every month for extra charges. I received a call to sell me more coverage and when I asked about my bill I was transferred, put on hold and disconnected. Its been over 3 months cause the refund is been reviewed and it needs to be approved by a superior to get a refund. They are great to take your money, I give them that. I check periodically and I get the same excuse it's been reviewed. The coverage was under someone else name but I got billed. Yes a refund was issued but under the other person. I got charged but they won't refund the money

Scott R.

Aug 04, 2016

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Awesome! Lots of professionals to help, but still the small town feel & personal service. I love that they helped me understand what the stuff on my policy means & let me pick the coverage I wanted. Everybody else just throws a policy at you, then you find out you don't have the right coverage AFTER something happened. This is a LOT better way to do it! And I don't have to think about my policy because I know we got it right & they will contact me regularly to check for changes that might change my needs. If my car gets hit, I don't have to freak out because I know they

Pete M.

Aug 02, 2016

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I've been a loyal customer of Lisa's for over 15 years!!! Adam Gettys, my insurance agent with Lisa, has continuously exceeded my needs as a customer, has gone above and beyond, and never disappoints! Thank you Adam for loving what you do, it shows in your level of service!!!
-Pete

MiChele M.

Jan 25, 2016

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Lisa will never call you back. Someone from her office will call you back hours later. But if you're expecting a response from Lisa Ross herself, don't hold your breath. I'm currently looking for a new agent.