Affinitas is a full-service integrated direct marketing and customer care solutions agency offering best-in-class contact center services, end-to-end marketing services in traditional direct response media and emerging new media, and multicultural marketing services. Since 1993, we've been partnering with companies offering turnkey solutions, providing a broad range of services that will bring your marketing dream to fruition.
Your company will benefit from our experience executing your program from start to finish. Our clients range from small businesses to Fortune 500 companies over a wide variety of industries, including cable TV, telecom and wireless, broadband and Internet, location based services, financial services, energy, healthcare, insurance, publishing and packaged goods.
Your company will benefit from our experience executing your program from start to finish. Our clients range from small businesses to Fortune 500 companies over a wide variety of industries, including cable TV, telecom and wireless, broadband and Internet, location based services, financial services, energy, healthcare, insurance, publishing and packaged goods.
Services
Right-sized partnership: Large enough to provide process efficiency, but small enough to provide boutique service. Customized program design: Projects developed specifically for each client's specific challenge rather than a cookie-cutter approach. Multiple channel expertise: Communicate with customers and prospects in the channel that they prefer.
The ranking recognizes the top U.S. inbound and outbound contact center companies, as measured by the volume of minutes they have completed during the past year. Affinitas was named the 18th largest U.S. inbound company, and the 21st largest U.S. outbound company. The editors of Customer Interaction Solutions have ranked Affinitas Corporation as a Top 50 Teleservices Agency for the second consecutive year.
Affinitas operates domestic and international contact centers, offering tremendous capacity with nearly 1,600 web-enabled agent stations and the ability to process approximately 4 million transactions per month. These full-service centers handle up to 100% of the activity for several of our clients' complete customer contact needs, with full multilingual support in Spanish, French, Italian, Portuguese, and German.
The Affinitas Marketing Services team draws on decades of experience from Madison Avenue to Silicon Valley, and many points in between. This team works with clients at all levels to develop strategies against specific initiatives or long term campaigns, typically followed up with project design, creative development and launch, execution and management, and ROI measurement.
Our Direct Data Division prides itself on our team of professionals who know the needs of the independent businessperson. We can help you target new customers and grow your business. Whether you need to target consumers or other businesses, our current and extensive databases can deliver the list that will help you prosper.
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