We create strategic plans and operational playbooks that dramatically boost the effectiveness of your content, social, email, and website programs. We create customer experience strategies that enhance your customer satisfaction/NPS and create conversations through online and offline word of mouth.
We create research reports, ebooks, webinar series, B2B influencer marketing programs, podcasts, and video series for your brand. Our team is massively experienced, and all strategists and analysts have a minimum of 10 years' expertise. Our commitment to client satisfaction is unyielding, as evidenced by our Net Promoter Score of 78, higher than Ritz-Carlton.
We create research reports, ebooks, webinar series, B2B influencer marketing programs, podcasts, and video series for your brand. Our team is massively experienced, and all strategists and analysts have a minimum of 10 years' expertise. Our commitment to client satisfaction is unyielding, as evidenced by our Net Promoter Score of 78, higher than Ritz-Carlton.
Services
Convince & Convert is an experienced, highly focused analysis and advisory firm that creates effective, best-in-class digital marketing and customer experience strategies for the world's most iconic organizations. We aren't one of those "digital agencies" looking to do all your marketing, soup to nuts including branding, tactics, and execution.
Jay is a hype-free digital marketing and customer service strategist, speaker, New York Times best-selling author of six books, and a technology investor. He founded Convince & Convert in 2008, and it is his fifth multi-million dollar venture. Jay's tequila and suit collections are rivaled only by the number of companies he's advised on digital marketing since 1994 (700) including Caterpillar, Nike, 3M, Oracle, adidas, and 33 of the Fortune 500.
We can help. We'll work with you to determine what your customers really want, where you're exceeding those expectations, and where you may be falling short. We'll evaluate your content marketing versus your key competitors and determine where you can create content that informs and delights your customers and prospects.
But customer expectations for email continue to increase. Customers want email that's personalized, relevant, useful, and interesting. The email program you launched three years ago may not meet the customer expectation test today. Further, customers are also eager to connect with brands in other ways that get that interaction out of the inbox.
The overwhelming majority of content marketing executions don't move the needle on business goals, according to multiple studies. We can help. We'll work with you to determine what your customers really want, where you're exceeding those expectations, and where you may be falling short. And then we'll work together to create interesting, engaging, impactful content executions that make a difference.
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