Valerie Drummer
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Valerie Drummer
I have been a State Farm Insurance Agent Since 1986. I have lived in this Valley Since 1971. Woman of the Year, Chamber of Commerce, 2008-2009 Customer Service Award, Chamber of Commerce, 2009-10 We are Out of state transfer Professionals. I served as Chamber of Commerce Board/Past-President. I am a Volleyball Mom.

I went to MSJC and Graduated in 1983. I serve on the Soroptimist Board. I graduated from the University of Redlands. I earned a BA in Management. We write Auto Insurance in San Jacinto (and California) We write Homes in Hemet and qualifying homes in CA. We offer Fast insurance & accurate quotes Winchester.
Reviews (16)
Steven Thurmond
Steven Thurmond
Dec 16, 2021
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It's going on a year I have to say Heather has educated me on
being with state farm is a good choice how if you have home and auto how much you can save. When it comes to a life policy it's a investment but if something happens your loved ones are well taken care of . Thank state farm for Heather's knowledge a true professional in the insurance industry
Aryana D.
Aryana D.
Nov 12, 2021
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I am so lucky to have my insurance through here, every time I call everyone is so helpful and patient with me and all my needs. I called for like 5 different things two different times today stressed and Carla helped me with everything and made everything less stressful. She made me feel like she wanted to help and I wasn't a hassle. Thank you so much again Carla and for all the times Valerie had helped me before. Thank you Carla and Stare Farm you guys are the best !
Martha Torres-Velasquez
Martha Torres-Velasquez
Sep 24, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
This is by far the best agent I have ever had. Been with the Drummer Team for going on 20 years and always been pleased with their service. I've been recommended others, but nothing has compared in any way.
Tonia W.
Tonia W.
Jan 18, 2021
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Love this place. Valerie is an amazing lady. Elsa is a very patient , understanding agent that goes above the call to get the best rates possible. I highly recommend this Insurance agent for all Insurance needs. Thanks again, Valerie, with State Farm!!
Highly Satisied, Greatly Reccomended
Mj Portraiture
Mj Portraiture
Oct 02, 2020
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I started out just having my car insured in 2016. I had such wonderful coverage that I transferred all my vehicles to State Farm. After finding out more about State Farm I changed ALL my Houses to State Farm. THEN I needed small business insurance and NOW have a beautiful bundle of insurance for all my home and business needs. THANK Heather Martinez State Farm staff for your AMAZING WORK! and Agent Valerie Drummer State Farm.
Donald C.
Donald C.
Dec 27, 2019
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I don't understand some of the one stars because these are some of the most helpful and nicest people you'll ever meet. I can only say they stayed on the phone over an hour help me and even through my frustration helping understand my policy. Thank you great job !!!
Jim
Jim
Nov 25, 2019
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Don't give them your bank info for autopay they will take the money out even when you tell them not too! I lost my job due to health problems and they didn't even try to fix errors. Then you call them and try and fix the problem and they say your paid up after it bounced so you think it's all good Not! they sent payment through again! Cost me $70.00 making it so I couldn't pay my bill!! Then they say sorry it is what it is? I'll make sure it cost them much more for them!
Rebecca A.
Rebecca A.
Aug 21, 2019
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If I could rate this agents office at zero stars I would. My family and I have been with State Farm since I was of age to drive. So all together it's been around over ten years. The customer service reps that work in that office are terrible at returning calls. One of the reps she has in her office made a mistake on changing something on my policy with my family. Instead of owning up to her mistake she decided to adjust my monthly bill and add to my bill my mom's insurance amount. We have a family plan but separate billing. So instead of billing my mom she is not trying to take the money
Kimberly Victoriano
Kimberly Victoriano
Oct 23, 2018
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Sonja was a great help! She gave me a quote right away for my car insurance when I needed it and was patient with me. I know she didn’t want to just get me a great deal but great coverage and protection as well.
Jessica J.
Jessica J.
Oct 22, 2018
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Surprisingly competitive rates with top quality policies and superb customer service. I can't get the coverage I get from them at the price I pay. And the small personal touches like payment extensions are so helpful. A company that cares and tries to keep your business.
Becky H.
Becky H.
Aug 31, 2018
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My husband and I have been a customer of State Farm since 2004. We have our home and cars insured through them. Two years ago my husband decided to start a small business and we needed a policy that didn't cost a huge amount of money. I called and spoke to Heather Martinez and she set up us up with a perfect policy.
We were looking to buy another piece of equipment and I need to up my insurance and get proof of that insurance to send to the company we were financing through. With Heather's help it took all of a 10 minute call. Thank you Heather for making it so easy. We love
Shana Williams
Shana Williams
Aug 19, 2018
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Valerie is a Great Lady. Valerie is very personable. Valerie, as well as Elsa and Stephaine has the best Customer Service ever. Best rates ever!!
Ryan S.
Ryan S.
Aug 15, 2018
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Avoid. Some staff members are nice, but had too many bad experiences. Made processes overly complicated, and some staff are just plain rude and condescending. Pretty disorganized and seems as though the agent is never around.
Jose R.
Jose R.
Aug 03, 2018
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Heather was so helpful in helping me find an auto insurance plan that worked for me. Highly recommend this agency!
Manolojolinsky W.
Manolojolinsky W.
Jul 30, 2018
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I am totally happy with my agent and ALL that they have to offer! I have my business Insurance with State Farm, Mrs. Heather Martinez who works in the office is a Commercial specialist representing Valerie Tichy-Drummer. I have my New car and my old vehicle with Valerie and was amazed at how well my small business insurance coverage is.
Dave W.
Dave W.
Feb 14, 2018
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Awful!
State Farm looks for any reason not to pay on claims. The claim adjuster even announced her intention to look for reasons not to pay.
Valerie was useless in playing the "advocate" she claims to be.