Local Santee Resident 27 Years in Customer Service Chamber of Commerce Member Personal State Farm Customer for the last 30 Years Family of 5. Love to package all your insurance needs together. We package Auto Insurance and Life Insurance to save. With more people choosing to shop online for efficiency and convenience, package theft is a serious concern.
Discover how you can plan for deliveries and secure your purchases. Planning for college visits can be exciting and stressful. We review how to narrow down the best places to visit and how to plan for these college tours. For your protection, please do not include sensitive personal information such as social security numbers, credit/debit card number, or health/medical information.
Discover how you can plan for deliveries and secure your purchases. Planning for college visits can be exciting and stressful. We review how to narrow down the best places to visit and how to plan for these college tours. For your protection, please do not include sensitive personal information such as social security numbers, credit/debit card number, or health/medical information.
Reviews (26)
Nick Gerakos
Mar 29, 2021
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We have been working with James for a long time now. We have had several claims along the way and we couldn’t be happier with James and Statefarm. He has consistently given us amazing, personal service, which has not been the case with other agents and insurance companies we have used in the past. He is easy to get a hold of, and if he is not available, he returns the call right away. In a world of automation and a lack of customer service, I can rely on James to provide my family with the best possible care one could ask for. If you are on the fence about switching providers and/or agents, give
Julie
Jun 23, 2020
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Benjamin S.
Feb 29, 2020
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Ella Dudek
Jan 07, 2020
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Hands down! James is the Guru of Insurance!
This guy helped me get my food truck off the ground with his complete and I mean complete knowledge of exactly what I needed to get moving down the road. When he told me to not hesitate to call him if I needed anything he wasn’t kidding. I called one night at 10 and needed rush paperwork and he handled it all - oh did I mention he was out of town, and still made me and my biz a priority.
You can’t go wrong with James and his team!
This guy helped me get my food truck off the ground with his complete and I mean complete knowledge of exactly what I needed to get moving down the road. When he told me to not hesitate to call him if I needed anything he wasn’t kidding. I called one night at 10 and needed rush paperwork and he handled it all - oh did I mention he was out of town, and still made me and my biz a priority.
You can’t go wrong with James and his team!
Anjie J.
Oct 15, 2019
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All the people in this office are awesome.. anytime I had a question or comment they would answer back promptly by email or phone ...I am so glad that that I moved all my insurance needs over to them ...Nicole Taylor is fantastic at what she does at figuring out a perfect fit for your insurance needs and budget ...I will always recommend State Farm and James Cassady's office..
Armann H.
Oct 14, 2019
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I had an issue with another company and ended up consulting with James. Even when it was clear that I would be resolving the issue with my company - he went above and beyond to get me helpful information that contributing to the resolution. Appreciate a person who cares more about the overall experience than just himself.
Rob R.
Oct 07, 2019
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I would not recommend using this firm for insurance, let alone Statefarm in general.
One issue I had is my previous account manager - she would ignore and not respond to my emails until I sent multiple follow-ups and she always had the same exact excuse, stating that she "forgot" to click send and the email had been sitting in her drafts.
Aside from that, I've had a lot of serious issues. Before getting my new car I called to receive a quote and received the same price from 2 different people. It was an increase in my rate but I was okay with it as it was only about $25-30 more
One issue I had is my previous account manager - she would ignore and not respond to my emails until I sent multiple follow-ups and she always had the same exact excuse, stating that she "forgot" to click send and the email had been sitting in her drafts.
Aside from that, I've had a lot of serious issues. Before getting my new car I called to receive a quote and received the same price from 2 different people. It was an increase in my rate but I was okay with it as it was only about $25-30 more
Monica J.
Apr 17, 2019
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James Cassady and his office staff are wonderful and helped us through an unexpected life event. Our house was burned to the ground in a fire, Dec. 2017. He was prompt to respond to our call and needs. The entire process moved quickly and we were informed of each step along the way. We were treated like family and always felt we could call and ask anything. Our State Farm adjuster also kept the lines of communication open and helped us through those first weeks after the fire. Everyone we worked with was very professional and friendly. We would highly recommend James Cassady's office
Beverly H.
Oct 17, 2018
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James is the absolute best! He sat down and patiently explained everything to me regarding my insurance needs. He is super knowledgeable and trustworthy. I would even trust him with my kids. It is hard to find people like him, who care so much about their clients anymore. If you're looking for someone reliable, James is your go to guy for all of your insurance needs.
Kendra D.
Oct 16, 2018
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We have been with James since our arrival to California from Colorado. He was quick to get us the quotes we asked for, and was very helpful when we bought our house and needed to have our policy reviewed.
The biggest perk working with this State Farm office is that you are treated like family. When I call I am addresses by my name right away, and when I go to the office the atmosphere is friendly and inviting. I could not imagine being with another State Farm Insurance agent. Thanks James and the wonderful staff of the Santee office.
The biggest perk working with this State Farm office is that you are treated like family. When I call I am addresses by my name right away, and when I go to the office the atmosphere is friendly and inviting. I could not imagine being with another State Farm Insurance agent. Thanks James and the wonderful staff of the Santee office.
Randy Herrig
Sep 14, 2018
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I was fortunate my wife introduced herself to James Cassady, in our old neighborhood one day. Like a good neighbor, State Farm and James, were literally there.
All kidding aside, James was top notch. Customer service, accessibility, industry and product knowledge, all there. State Farm’s policies were a bit higher than some of their competitors, but his office staff was friendly and prompt to answer the phone or at least return communications when needed.
We were happy, well-advised and well-taken care of for the duration of our time as San Diego clients. We kept a life insurance policy when
All kidding aside, James was top notch. Customer service, accessibility, industry and product knowledge, all there. State Farm’s policies were a bit higher than some of their competitors, but his office staff was friendly and prompt to answer the phone or at least return communications when needed.
We were happy, well-advised and well-taken care of for the duration of our time as San Diego clients. We kept a life insurance policy when
Jenifermestaz
Jul 22, 2018
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Received a cold call today from woman asking if I was interested in receiving a quote. I responded with "no thank you". I did not hang up, I was not rude, but her response was a smug laugh and drawn out "okay". It's probably best if your cold callers are prepared to hear “no thank you” and prepared to be polite when receiving a no. Cold calling is a tough gig, but professionalism is not.
Katie S.
Jun 15, 2018
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I just noticed my husband left a 1 star review and received a rather petty response from Mr. Cassady that included inaccurate information.
Here is what he said vs what really happened.
1. When you added the van to your insurance, we asked your wife what coverages she wanted. She informed us to replicate the coverages of one the vehicles that we had already insured. We did that. Please keep in mind that the original vehicles that were transferred into my office where written in another Agents office out of state. You had a towing situation but did not have that in the original vehicles
Here is what he said vs what really happened.
1. When you added the van to your insurance, we asked your wife what coverages she wanted. She informed us to replicate the coverages of one the vehicles that we had already insured. We did that. Please keep in mind that the original vehicles that were transferred into my office where written in another Agents office out of state. You had a towing situation but did not have that in the original vehicles
Ben Buenzow
Sep 25, 2017
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Erin S.
Aug 18, 2017
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WARNING THIS INSURANE IS EXPENSISVE AND THE CUSTOMER SERIVE IS TERRIBLE. I honestly do not have the best driving record and my bill increased as it should which was not upsetting. When the accidents occured state farm itself was fine. However whenever I needed to deal with my agent directly it was a completely different story. Each time James was incredably rude and the moment I attempted to cancle my policy things just got worst. When I attempted to cancle my life insurance policy I was told that James wouldn't want me becomming a sad story he tells people about how I DIED and didn't
Candance L.
Aug 12, 2017
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Amy Barton
Jul 24, 2017
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Shauncey Adee
Jul 07, 2017
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We have our Workmans Comp and General Liability through James Cassady - State Farm. I shopped the competition, but they were able to beat the prices. James has taken the time to educate me as to what our company needs. Nichole has been very helpful in putting our policies together. Professional and reliable!
Irish-Joyce D.
Jun 20, 2017
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I didn't know the first thing about getting motorcycle insurance but I knew I needed it ASAP in order to buy a bike. I was immediately contacted by Nicole K. after being referred to State Farm. She did all the work for me, which was so awesome. Basically, I called her from the car when I left work and by the time I got home, I was already set. She communicated with me by phone, text message, and email to ensure we dotted our i's and crossed our t's. She made a stressful process incredibly easy!
Joseph E.
Jan 03, 2017
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We have had nothing but a poor experience with this office. It started when my wife tried to change her last name and we kept receiving bills and notices with her maiden name, after several calls and emails about the change. Transferring my policy to California from out of state, and changing her car over from her parents was another hassle. It took them nearly six months to fix all of their initial mistakes, including leaving discounts off of our policies, and changing our renters insurance to our new address. We asked the office several times to add the low milage discount to both our vehicles
Jeremy P.
Oct 25, 2016
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James,
I really appreciate the professional and personal info. You've earned my continued business, appreciation and respect. I know my issues had little (ok, nothing) to do with you, other than that I am your client, but your advice on dealing with my claim from another company was spot on and helped me know what to expect and how to proceed with them. It makes a big difference having a concerned pro in my corner!
Jeremy
I really appreciate the professional and personal info. You've earned my continued business, appreciation and respect. I know my issues had little (ok, nothing) to do with you, other than that I am your client, but your advice on dealing with my claim from another company was spot on and helped me know what to expect and how to proceed with them. It makes a big difference having a concerned pro in my corner!
Jeremy
Alex G.
Sep 20, 2016
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James made the commercial insurance process a complete breeze. He answered every question I had, quoted me for various levels of coverage, and gave insightful recommendations based on his insurance AND food/beverage experience. I will be sending anyone I know with a commercial real estate need his way. Thanks again James!
James F.
Jul 18, 2016
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I've been working with James for over a year, and I'll continue to for years to come. I purchased life/car/home insurance with James and took advantage of the bundle. Over the past year, my needs have expanded and James took a lot of time to explain to me all of my options. His knowledge has been an asset to me, and as a result I know much more about insurance then I did a year ago.
From the moment I spoke to James I knew that I found my guy. James and his team have been nothing short of amazing, and I would recommend him to anyone.
From the moment I spoke to James I knew that I found my guy. James and his team have been nothing short of amazing, and I would recommend him to anyone.
Lindsay R.
Jun 07, 2016
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James is so amazing and prompt to respond to our needs!! That is huge in our level of importance... As is price. He consistently comes in well below "the competition," which is awesome because we've developed a relationship with him... Which is more than I could say for some 800 number I would have to call to make changes to my coverage, etc!! We are now dedicated State Farm clients!
Dave S.
Jan 01, 2016
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My wife and I went to James' office for life insurance policies in 2015 not really knowing what we both needed and also to see if he could give us a better rate on our homeowners insurance than our previous insurer. James was very knowledgeable about the policies we were interested in and took a lot of time to explain the different life and home policies to my wife and I in order to find the one that best suited us. He was also able to beat our homeowners rate from our previous insurer. James even came to our house to finalize everything when we were unable to make it to his office due
Scott L.
Nov 05, 2015
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James is awesome and knows what he's talking about. He honestly cares about you and your family, and wants to make sure you're taken care of. I brought my current auto insurance policy to James, and he was able to create a renters and umbrella policy for my family saving me money and giving me piece of mind. Go see James...he's one of the good guys.
