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I'm a native El Pasoan, Bilingual in Spanish and English. I attended school at University of Texas El Paso and then received my Masters at the University of Phoenix in Business Administration. My experience at my office taught me how to provide the right protection for our customers, ranging from auto insurance, homeowner's insurance, renter's insurance, life insurance, boaters insurance and financial services.

I'm also a Rocket Professional with Quicken Loans. Before opening Lily Hernandez State Farm, I worked as a State Farm Agency Recruiter and had several management positions within the company since 2002. I love to spend time outdoors in Pleasanton, TX. I especially like spending my time at music venues and trying out new local restaurants.
Reviews (9)
David Tamez
David Tamez
Nov 29, 2021
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Positive: Quality
Spoke to Brenda her hospitality was amazing and she was so willing to help with my issues even when I realize I called the wrong office she offered to look up the correct number and connect me way to go above and beyond for someone that isn’t in your office.
Smokey Joe
Smokey Joe
Nov 15, 2021
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Positive: Professionalism, Quality, Value
Called for a quote on vehicle insurance and spoke to Brenda. She was very respectful, kind and very knowledgeable of the insurance I called about. Service was great give her an A+.
Allyson Willis
Allyson Willis
Jun 04, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
Such a great team! They really do treat you like family here. It’s also so convenient that I can text them and they reply in a timely manner! Suzy and Lily help break everything down to help you better better understand what you’re getting and for how much, which I love. Will definitely be staying with this insurance family!!!
Travis Seago
Travis Seago
May 31, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
Ally was great! Very professional and friendly! Was patient with me and answered all my questions!
Krystal McElveen
Krystal McElveen
May 22, 2021
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Positive: Professionalism, Quality, Value
They are very friendly and they get the answers to your questions in a timely manner. They are very passionate at the jobs they do for family’s getting insured. Thank you for what you do!!
Lu Munoz
Lu Munoz
Jan 20, 2021
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Positive: Professionalism
Lily, is an agent that makes you feel welcomed, and cared for. Her number one priority is the satisfaction of her customers. You will never know good customer service and what it is having a good agent, until you have Lily. Thank you for all you do for your clients, community and employees!!! ♥️✨
Lori Basaldua
Lori Basaldua
Oct 27, 2020
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I highly recommend speaking with Javier.He gave me a great deal on my auto and homeowners insurance.He explained my policy and answered all my questions with great patience.
Jacqueline Osuna
Jacqueline Osuna
Dec 30, 2018
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Lily and her staff are great! They are always available to answer your questions and explain your policy to you! And they stay open late which is great for busy moms like me. Thanks Lily!
Analissa Severn
Analissa Severn
Sep 26, 2018
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Lily and her team are AMAZING! Not only were the rates here way lower than anyone else (with more coverage), but after having gone through a hit and run incident, Lily and her team walked me through every part of the process, from filing the police report to turning in my rental. The entire process of repairing my vehicle, getting a rental, and filing a claim took less than a week! Superb customer service and I highly recommend Lily and her team!