As a full-service plumbing contractor, Modern Plumbing & Backflow repairs and installs complete plumbing systems at competitive prices. Our company is built on simple principles: creating quality plumbing systems and providing reliable service. Modern Plumbing doesn't just provide quick plumbing repairs - we also take pride in educating our clients on methods to prevent future plumbing emergencies.
We are a team of professional plumbing technicians with unique experience that ranges from plumbing with the U.S. Air Force to designing complete plumbing systems in multi-million dollar custom homes. From commercial applications to residential, we use these experiences to provide an effective solution for any plumbing need.
We are a team of professional plumbing technicians with unique experience that ranges from plumbing with the U.S. Air Force to designing complete plumbing systems in multi-million dollar custom homes. From commercial applications to residential, we use these experiences to provide an effective solution for any plumbing need.
Services
Have you ever been truly satisfied with a plumbing company? Probably not! After repairs, have you noticed areas that should have been cleaned up? Did you waste most of the day because your plumber was late or didn't show up at all? Have you been charged high prices for repairs, only to find out the job wasn't finished or done correctly?
Modern Plumbing & Backflow provides these plumbing tips to help you save money on your water bill and keep your plumbing system running smoothly. Feel free to contact us if you have any questions! Believe it or not, most people (especially new home owners) have no idea where the hot water heater is in their home.
High quality parts and products. Reliable plumbing service. At Modern Plumbing & Backflow, these are our promises to you. From a minor toilet repair to a complete plumbing system installation, our Raleigh plumbers provide innovative, effective solutions to all your home plumbing needs. Modern Plumbing & Backflow is a small family-owned plumbing company that truly cares about its clients.
Call the experts! At Modern Plumbing & Backflow, our Raleigh plumbers offer plumbing repairs for the entire bathroom, from unclogging toilets and shower drains to fixing leaky showerheads and sinks. Need to install new fixtures or plumbing? We're here to help. We'll advise you on water efficient showerheads, low flow toilets and other bathroom fixtures.
Reviews (18)
Robert Hargraves
Feb 02, 2022
Report
Brandi Wenstrom
Jan 28, 2022
Report
Company was assigned to me via First American. My first contact with them was a VM left after hours that they were reaching out but technically close and not to call back. Finally got an appointment schedule (afternoon 12-5, would call in advance). Afternoon completely wasted. No plumber, no call to even notify a schedule change. Requested FA reassigned to different contractor. I understand it is a difficult time, but its a difficult time for consumers too. I appreciate the very wasted work day!
Marissa Boone
Jan 10, 2022
Report
Had a plumber come out and we used our home warranty who referred them to us. We paid for the charge. My husband wanted to talk with me before cutting holes in the walls and the plumber stated we will not be charged for another trip with in 30’days to come out to do the work. The guy also stated there is a leak but he can’t find out exactly where it is at. So he was going to cut every where until he found it. So my husband wanted to make sure it was ok to do so.
We have them on camera in our home and he clearly said that. That if we called back with in 30 days and said we will NOT charge you
We have them on camera in our home and he clearly said that. That if we called back with in 30 days and said we will NOT charge you
Raymond Frasche
Jan 03, 2022
Report
My experience with this company was HORRENDOUS. The Tech they sent out spent approximately 5 hours, diagnosed my 1/2 inch leaking pipe in the wall of my second floor master bath as faulty vent pipe flashing on my roof! He advised me to get a roofer in. It hadn't rained in over a week, yet he assured me it was residual from rain which had collected in the ceiling of my FIRST FLOOR over time. The next day I had two different roofing companies come out. When I told them what the MPB plumber had said, they just shook their heads in disbelief. When I called MPB back and told them that two different
Robert May
Dec 14, 2021
Report
Tracy F.
Dec 01, 2021
Report
So this was our horrific experience with Modern Plumbing and Backflow. We were referred to this company by our Home Warranty company that claim they thoroughly screen every provider. On Wednesday evening, November 23, 2021 we noticed a leak in our ceiling. We called our Home Warranty company and they referred this company and we called them immediately, telling them we had an emergency. This company wasn't able to send a technician until Sunday. On Sunday, the technician showed up and after spending hours trying determine the source of the leak, he advised us that it wasn't a plumbing
Jim G.
Nov 03, 2021
Report
In our experience, the Front Office Staff including Chrissy are unreliable, untruthful, unresponsive, rude and unprofessional. They can't keep an appointment and could not care less.
Better off going elsewhere.
They refused to allow me to voice my concerns to the General Manager or Office Manager. I guess they have a significant Covid Problem based on what Chrissy stated.
Better off going elsewhere.
They refused to allow me to voice my concerns to the General Manager or Office Manager. I guess they have a significant Covid Problem based on what Chrissy stated.
Erin M.
Oct 29, 2021
Report
**If you have been threatened by this business, please read**
We have worked with technicians with the company for the past year as they were a provider through our Old Republic home warranty. The technicians are incredibly respectful, timely, and kind.
We were told by their technicians that our inverters needed to be repaired which was outside our home warranty so we paid out of pocket half a grand to fix. After the work was complete, we noticed a leak and had two different technicians come today. They told us that the issue was NOT the inverter, in fact it was the shower valve. The technician
We have worked with technicians with the company for the past year as they were a provider through our Old Republic home warranty. The technicians are incredibly respectful, timely, and kind.
We were told by their technicians that our inverters needed to be repaired which was outside our home warranty so we paid out of pocket half a grand to fix. After the work was complete, we noticed a leak and had two different technicians come today. They told us that the issue was NOT the inverter, in fact it was the shower valve. The technician
Joe Madden
Sep 29, 2021
Report
Home Warranty company selected this company to come repair a broken water line and toilet leak and I couldn't be happier. Great customer service began from minute one as customer service rep on phone was attentive and understanding of severity of issue (had no water in house due to water leak). She expedited my case on the schedule and kept me informed of scheduled appointment. Things only got better from there. Our technician, Cindy, showed up early, expertly diagnosed the issue, and made the repairs in a professional, quality and timely way. Less than an hour later, we had water, a fixed water
N. Hf
Sep 10, 2021
Report
In my opinion, the professionalism from Modern Plumbing and Backflow, as well as its owner was completely lacking!
After coming to my home to diagnose a problem involving a shower, we received a quote that indicated "a modification" was needed. When we called in to get an explanation, Jaime, who indicated that she is the owner of the company, was VERY unprofessional in her tone and the handling of my questions. She refused to explain the quote and refused to fully hear the questions that I was asking. She kept interrupting me as I was trying to ask a question and gain clarification, and then when
After coming to my home to diagnose a problem involving a shower, we received a quote that indicated "a modification" was needed. When we called in to get an explanation, Jaime, who indicated that she is the owner of the company, was VERY unprofessional in her tone and the handling of my questions. She refused to explain the quote and refused to fully hear the questions that I was asking. She kept interrupting me as I was trying to ask a question and gain clarification, and then when
Melanie Mays
Jul 28, 2021
Report
Positive: Professionalism, Punctuality, Quality, Responsiveness
I’ve used this company through my home warranty on 3 occasions now. They are always awesome! Appointments are made quickly, kept, techs always call then they’re on the way. If a follow up appointment is needed, they set all expectations and exceed them! I highly recommend Modern Plumbing!
Services: Drain unblocking, Shower repair, Pipe repair, Toilet repair
I’ve used this company through my home warranty on 3 occasions now. They are always awesome! Appointments are made quickly, kept, techs always call then they’re on the way. If a follow up appointment is needed, they set all expectations and exceed them! I highly recommend Modern Plumbing!
Services: Drain unblocking, Shower repair, Pipe repair, Toilet repair
Allison C.
Jul 22, 2021
Report
Horrible customer service!!! The manager is rude, curses at you, and refuses to finish the job they started. We have a home warranty and they said everything was covered, yet they didn't do all the work that they tried to charge the warranty company, and told us afterwards that it wasn't covered. (The warranty company said over and over that it was, even in a 3 way call with the manager.) the manager than tried to lie and say we were threatening her, and told the warranty company that they would not be finishing the job that they were already paid to do. This was our second time dealing
Danny A.
Aug 03, 2020
Report
They ordered the wrong part 2 times. Had to come out 3 times and still can't get it right. Had to call because they forgot about my service after the first appointment..
Owner called and threatened to file a defamation lawsuit for untrue claim. Not sure how any of this is untrue because this is what happened and I have proof of communication and what happened. They also said that they wouldn't be servicing me any longer. Great customer service!
They also said the review has been up for several months even though I only posted this last week. Don't let them bully you with their
Owner called and threatened to file a defamation lawsuit for untrue claim. Not sure how any of this is untrue because this is what happened and I have proof of communication and what happened. They also said that they wouldn't be servicing me any longer. Great customer service!
They also said the review has been up for several months even though I only posted this last week. Don't let them bully you with their
Ami U.
Jul 24, 2020
Report
We had a great experience all around working with Modern Plumbing to replace our water heater... The office staff was extremely attentive working with our home warranty company, doing ALL the follow up and making the appointments. 2 professional techs, Winston and Adrian, came out to do the replacement. It was not an easy task as our crawl space is very tight and it was a hot and rainy day. They showed up on time, did an excellent job and had a great attitude the entire time. We couldn't be more happy!
Jon W.
May 04, 2020
Report
Our two toilets were clogged. When flushed or plunged water came up through the drain of my bathtub/shower. We are elderly and medically compromised and as such have not been out for over two months, nor have we allowed anyone into our house for the same time. We have a home warranty. The warranty company sent Modern Plumbing and Backflow to our house. I answered the door wearing a mask. Neither of the plumbers wore a mask and entered our house. After about an hour of snaking through one of the toilets they were unsuccessful in relieving the clogged drains. They told me they would return &apos
Michelle M.
Mar 10, 2020
Report
This is a great company to service your plumbing needs! They are friendly, helpful, arrive on time, and even have weekend appointments. After having another plumber try to fix our leaking shower twice without satisfaction, Modern Plumbing took care of it in one visit. I'll be using them for all my plumbing needs!
Bernd H.
Aug 23, 2019
Report
As a matter of background information, I was introduced to Modern Plumbing as a result of an optional water heater repair/replacement program I have through Duke Energy. I thought I'd never need it, but sure as the sunrise occurs, a few days ago (as of this writing), I started having thermostat issues with my hot water heater. Modern plumbing sent out a tech to check everything over and the next thing I knew, it needed replacement.
On Friday the 23rd of August, two young, enthusiastic young professionals - Winston (the main tech) and David (an apprentice) arrived in the afternoon to replace
On Friday the 23rd of August, two young, enthusiastic young professionals - Winston (the main tech) and David (an apprentice) arrived in the afternoon to replace
Daniel J.
Mar 29, 2018
Report
Very upset and unhappy. Told me we needed to shell out 1300 for a new water heater because the heating elements were "fried". They made sure our warranty was voided by writing false report. Not sure what their agenda was. Turns out after second opinion, everything is working just fine, just needed a new motherboard. The guy looked me in my face and told me that everything was ruined. The second opinion guy told us this is the second time in a week this has happened with this company. According to him they quoted and older lady 4,000 dollars for what turned out to be a worn out O-ring
