Unitel has been providing premier customer engagement services for over 20 years - Whether you need a complete outsourced contact center, call overflow help, special short-term projects, or anything in between - we have the resources and expertise to exceed expectations. Score loyalty points with active customers, reawaken inactive customers, and naturally create ambassadors for your brand.
We employ state-of-the-art proprietary software and integrated computer systems that enable our engagement specialists to provide your customers with exceptionally intelligent service. We integrate with virtually all systems, or in isolation, and provide clients real-time access to revenue reporting; the ability to drill down into each campaign, each customer file, and each customer call.
We employ state-of-the-art proprietary software and integrated computer systems that enable our engagement specialists to provide your customers with exceptionally intelligent service. We integrate with virtually all systems, or in isolation, and provide clients real-time access to revenue reporting; the ability to drill down into each campaign, each customer file, and each customer call.
Services
Many consumers simply place an initial order from a company, and never order again. Sound familiar? Since inception, each dollar spent with Unitel has returned back $6 in revenue for clients. At Unitel Performance Marketing, we review your customer file for data integrity and usability across all customer types (inactive, up-sell, etc).
Unitel Performance Marketing focuses on quick wins to optimize customer acquisition, leads, and sales. Score loyalty points with active customers, reawaken inactive customers, and naturally create ambassadors for your brand. With a virtual secretary at hand, you won't have to worry about the other smaller tasks that can stress business operations to the max.
Inbound sales are hot or warm leads that call in directly. Therefore, these calls should have a very high close ratio. However, some companies either lack the manpower to handle large volumes or, are experiencing poor performance from their internal inbound sales team; resulting in these sales slipping through your business's fingertips.
Outbound sales are necessary in almost every business. A business will often have a dedicated team that reaches out to prospective customers in hopes of generating an alternative stream of revenue that would not have otherwise existed. At Unitel Performance Marketing, we operate differently than your traditional outbound sales role.
Score loyalty points with active customers, reawaken inactive customers, and naturally create ambassadors for your brand. There will always be a need for customer service. Whether it's unhappy or confused customers, your business will have to set time aside to address their concerns.
However, you may not have the staff to handle such a huge demand or simply do not want the overhead cost burden that comes along with hiring an internal customer service team.At Unitel Performance Marketing, we have the capabilities to meet your customer care needs, at a fraction of the cost. Our customer call center is filled with a dedicated team of experts who will educate themselves on your business goals, products, and services.
However, you may not have the staff to handle such a huge demand or simply do not want the overhead cost burden that comes along with hiring an internal customer service team.At Unitel Performance Marketing, we have the capabilities to meet your customer care needs, at a fraction of the cost. Our customer call center is filled with a dedicated team of experts who will educate themselves on your business goals, products, and services.
Reviews (7)
Royal ChrisGalaxy
Dec 22, 2021
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Christopher Allen
Dec 20, 2021
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As being an employee here the workers and management are very nice. But not that helpful, it’s hard to say you receive enough training at this job at all. Training is about 3hrs long and you’re expected to sell 3 thousand dollars worth of product in your first and second week !! The pay is misleading too. Was told I should expect 2-3 thousand dollars week but the hourly is only $10 an hour. Most of your money is expected to be made by commission, yet you only have 3hr training then thrown right on the phones. STAY AWAY.
Kevin Mach
Oct 26, 2021
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Ricardo Jones
Oct 24, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
I would recommend Unitel Marketing to anybody that has a business. They made it extremely easy to set up an account with them and began bringing in additional revenue we would not have gotten without them. Being on a commission was a huge help for us as well - we have nothing but great things to say about Unitel and Mike!
I would recommend Unitel Marketing to anybody that has a business. They made it extremely easy to set up an account with them and began bringing in additional revenue we would not have gotten without them. Being on a commission was a huge help for us as well - we have nothing but great things to say about Unitel and Mike!
Ellie Hautz
Oct 21, 2021
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Dara Novello
Nov 12, 2020
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Joe Baili
Aug 03, 2020
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Powerful performance driven organization. Working solely off of referrals for 20 years, they are a hidden gem in sea of large impersonal contact center providers. Their agents are true professionals and their transparency is second to none!
Clients that are fortunate enough to find this gem don't leave. Their average client partners with them for 7+ years.
Ultra relationship based, they are the best option for any business looking to outsource any call center services.
Clients that are fortunate enough to find this gem don't leave. Their average client partners with them for 7+ years.
Ultra relationship based, they are the best option for any business looking to outsource any call center services.
