Our mission is to surprise and delight you with the best service experience you have ever had. We do it by thinking big, taking care of our people, and using technology everywhere we can- We continually press for better efficiency and demand that everything we do is based on our values and in the best interests of our customers.
We believe amazing customer experiences come from smart technology, great people, and great culture. Your comfort is our priority. Our modern approach to heating and cooling combines technology and expert technicians to give you convenient, smart, and affordable comfort. When you call Comfort Monster for HVAC service, we send knowledgeable expert technicians to your home- not salespeople.
We believe amazing customer experiences come from smart technology, great people, and great culture. Your comfort is our priority. Our modern approach to heating and cooling combines technology and expert technicians to give you convenient, smart, and affordable comfort. When you call Comfort Monster for HVAC service, we send knowledgeable expert technicians to your home- not salespeople.
Services
Our expert residential HVAC technicians have one goal: To provide the best service experience you've ever had. Comfort Monster is the reliable partner your company needs to take care of all your commercial HVAC needs. We believe amazing customer experiences come from smart technology, great people, and great culture.
Go beyond tune-ups and get all the benefits of a full preventive maintenance appointment for free twice a year, plus big discounts on service and much more, when you get MonsterCare. Educating our customers is part of Comfort Monster's mission. Our Knowledge Base provides top articles and answers so we can make informed decisions as a team.
When it's cold outside, you rely on your furnace to keep your home toasty warm -- We understand that and will come fix it fast! Your heat pump works hard both summer and winter, so we do too -- Learn about how we can help when problems strike. If you've been told you need a new HVAC system, make sure you really need one before shelling out your hard-earned cash.
When your furnace or heating system needs repair, it's going to get cold in your home, fast! Our furnace and heating repair experts know that keeping your family and pets warm is important to you, so we get there quickly and can often fix your furnace or heating system in minutes. In the Raleigh, Cary and Apex areas, furnaces are the most common form of central heating system.
When your heat pump needs repair in Raleigh our friendly heat pump repair technicians are only a phone call away. Give us a call or submit our online form and we'll get you scheduled quickly and efficiently. Heat pumps draw heat from the surrounding air. They tend to work great in areas like Raleigh that have moderate winters and hot summers.
Reviews (19)
Manuel Colunga
Jan 04, 2022
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Wake up one saturday morning. House cold because AC was not working. Search for recommended top HVAC companies in the Raleigh area and decided to give it a try with Comfort Monster. I called and I was given an appointment within two hours. Young technician arrive and rapidly diagnosed the problem and fixed it. Price highly reasonable. I signed for maintenance plan right away!
Marin Shanley
Dec 31, 2021
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A friend recommended Comfort Monster when I found myself without heat on a weekend and on the coldest day of the year. He said they would respond quickly, but I was skeptical. I was wrong...they answered the phone immediately and scheduled a visit right away. Within 24 hours, my home was, once again, warm & toasty! Oh, and did I mention the extremely reasonable price and the very knowledgeable repair person?!
Matt N.
Dec 27, 2021
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Kris M.
Nov 08, 2021
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We've been using Comfort Monster for our yearly ac and heat inspections for the past year and they've been wonderful. Our heat went out this past week, during the first cold nights of the season. We called Comfort Monster and they came out the next day. Clay was fantastic. He was kind, respectful and exceeded our expectations, all for a very fair price. I'll be recommending Comfort Monster to neighbors, friends and family.
Deanna Z.
Oct 11, 2021
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I noticed Saturday night my AC was leaking. I paid extra for someone to come by on Sunday, even though I knew could troubleshoot it myself, because I don't have the time this weekend for that, and can't be reliably home during the week. I've had issues with this unit in the past, and I gave them the thorough history. The technician was very nice - he wore a mask inside the house, and was nice to my dog. But when he was all done, I asked him what he had done, and he said he removed a large clog in the pipe. I asked him if he had tested it, and he said yes. But he hadn't turned
Larry T.
Oct 10, 2021
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Sonya Johnson
Sep 29, 2021
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The Comfort Monster Team is absolutely great! I've purchased a Carrier system from them a few months ago and their service has been great! Their customer service reps are pleasant over the phone. Their technicians are prompt, courteous and great on servicing your system and answering any questions you have. I'd highly recommend this company to anyone looking for an HVAC system.
Brian Hutchison
Sep 25, 2021
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I called Comfort Monster at about 2 p.m. and they were here by 2:30 and had my A/C fixed by 3 p.m.. Clay (their technician) was extremely knowledgeable and immediately diagnosed the problem and fixed it so all I had to pay was the service call fee. I would definitely use Comfort Monster again (FYI...I called another company before calling C.M. and the other company couldn't get to me until the next day whereas C.M. arrived about 30 minutes after I called!!!).
Chris B.
Sep 18, 2021
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Outstanding service, quality, and professionalism. My last company missed so many obvious problems with my system and cost me about $1500 without ever really fixing anything. These guys came out and within 2 visits had my system properly diagnosed and fixed for a reasonable price. The guys are great to work with and take their time to explain what they're doing and why. Highly recommended!!
Mathew Reid Sulentic
Sep 14, 2021
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Oh let me tell you a story, a story of how a good paying costumer has been robbed and mistreated by his HVAC technicians. I have the yearly care plan from Comfort Monster, a couple of days after they came in and did the summer maintenance my unit shut down completely, I called them and they promptly showed up and sent a terrible 'technician", if this same guy is sent to your house you would do better taking a steel rod to your attic and banging away, but I digress. 'technician" did not fix the problem, made up some part that needed replacement and said he would be back on MONDAY. Monday rolled
Dolan Shoaf
Sep 07, 2021
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Jordan arrived as scheduled to give me a quote for a new system since my old unit had been acting up. He looked over several things with the unit to determine what would be needed and gave me some good advice on how to make both units run more efficiently. The quote I received was considerably higher than I expected, but I believe Comfort Monster would provide top notch service. As it turned out, I had some other issues suddenly turn up with the house that had to be taken care of immediately, which has delayed getting anything done with the a/c.
Marc M.
Aug 31, 2021
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I called initially to get a quote for service on my existing HVAC unit. The initial call didn't go well and I posted a negative review on Yelp detailing my experience. Within minutes of my post I was contacted by a customer service manager with Comfort Monster. She apologized and listened to my complaint. She was able to get the information I initially requested and sent out one of their sales team members to give me a quote to replace my HVAC unit. I decided that I wanted to use a different brand than what they sell but the overall experience was much improved from my initial call. I have
Jay Bates
Aug 25, 2021
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It was later in the evening when i discovered my AC wasn’t working… the tech that showed up, Jordan, was extremely professional and went right to work. Was able to locate the issue almost immediately and had it resolved in about 30 minutes. I would recommend these guys to any of my clients as well as I’m in real estate. Jordan was probably the best tech I’ve had thus far.
Margaret Campbell
Aug 20, 2021
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Pros:
had a problem on the weekend, they were able to come out and get it fixed. The technician was knowledgeable and friendly, able to describe what he had done, and I was able to watch so that I can fix it next time. Also, my house is now cool again 😍
Cons:
Man that was expensive. Nearly $300 for a weekend service call - $150 just to show up and another $140 to clear out the condensation line. I was in contact with a person recommended by the family who tried to guide me through what to do remotely and would’ve charged $60 for the same job. Definitely a good reminder to shop around and
had a problem on the weekend, they were able to come out and get it fixed. The technician was knowledgeable and friendly, able to describe what he had done, and I was able to watch so that I can fix it next time. Also, my house is now cool again 😍
Cons:
Man that was expensive. Nearly $300 for a weekend service call - $150 just to show up and another $140 to clear out the condensation line. I was in contact with a person recommended by the family who tried to guide me through what to do remotely and would’ve charged $60 for the same job. Definitely a good reminder to shop around and
Kim Gaughran
Aug 14, 2021
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Absolutely HORRIBLE experience with Comfort Monster. Sales was great, service & management were awful. Over 3 months of almost daily visits to install the new units. Two units were installed incorrectly that caused the ceiling to collapse so they had to have a contractor come out to dry the carpet and replace and repair the ceiling drywall and insulation. Fast forward to today (one month after their last install day) and ALL of the BRAND NEW units show error messages on the thermostats and the house can’t get below 82 degrees on any of the 3 new units. Even with these units under warranty we
Bob Fox
May 17, 2021
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Jackie Ransdell
Jan 17, 2021
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John S.
Jul 06, 2020
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I have a very old AC unit and have used many different companies over the years, and this was by far my best experience. I dread getting repairs because I'm always pressured to buy a new system, but not with this company! My service person Chris was friendly, worked efficiently, and didn't try to sell me on anything. I was told about a maintenance plan they offer, but again there was no pressure or shady sales tactics, which I really appreciate. Prices are also very reasonable. This is definitely going be by my go-to AC company from now on!
Deb S.
Jun 08, 2020
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John Kelly came out to our house today...our upstairs a/c unit was not working...we thought we needed Freon...turns out we needed a capictor and John just happened to have Freon on him anyway....so he didn't even charge us to cap off the Freon....he did not try to sell us anything else...he did advise us to budget for new units as our units are 16 years old!!
We are pleased with the professionalism and the service!!
We are pleased with the professionalism and the service!!
