Poole's Plumbing is a fully licensed and insured plumbing company that services the Triangle and surrounding areas. We always maintain a high level of service without compromising quality of craftsmanship, and treat every job as if we were completing the work within our own home. At Poole's, we approach all projects with honesty and integrity, for our motto is "plumbing done right the first time"!
Poole's Plumbing, Inc was created by Robert K. Poole in 1999, when he started with two men, a truck, and a dream. Robert aspired that one day his company would be one of the top plumbing contractors in the area, doing new construction and renovation work. Thanks to customers like you, his dreams have become a reality.
Poole's Plumbing, Inc was created by Robert K. Poole in 1999, when he started with two men, a truck, and a dream. Robert aspired that one day his company would be one of the top plumbing contractors in the area, doing new construction and renovation work. Thanks to customers like you, his dreams have become a reality.
Services
Since 1999, Poole's Plumbing has been serving Raleigh residents for all their plumbing needs. Whether it's helping you with a leaky faucet or you need a top-notch local company to execute your new construction projects, Poole's Plumbing is here for you. Give us a call today! Discover for yourself why Poole's Plumbing is one of Raleigh's most respected professional plumbers!
From new construction to leaky faucets, there is no job too small for Poole's Plumbing. We are a full-service plumbing company that offers a variety of services including: General repair services, water heater installations, drain cleaning, residential & light commercial services, underground services, and new construction services.
To help insure we give you the very best Plumbing experience possible, we would like you to answer a couple of questions about your experience with our company so we can better understand how to serve you! Raleigh Plumber serving: Raleigh, NC Cary, NC, Apex, NC and Durham area of NC. 24 hour emergency Raleigh plumbers turn-key complete plumbing services and Water Heater Repair.
I wish that I had called you years ago. Every year we got a lot of rain sewage would start bubbling up in the yard. I would call a plumber and they would refer me to the city and the city would tell me there was nothing wrong, The same thing was happening this time till your man Tim Carlin got involved.
Contact us today and become part of the most trusted names in plumbing in the triangle area of North Carolina. Poole's Plumbing thrives on open communications and is an Equal Employment Opportunity Company. We'd be happy to talk with you about career opportunities. Raleigh Plumber serving: Raleigh, NC Cary, NC, Apex, NC and Durham area of NC. 24 hour emergency Raleigh plumbers turn-key complete plumbing services and Water Heater Repair.
Reviews (17)
Everette Lancaster
Dec 09, 2021
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Jason came out to repair two water issues that we discovered first thing this morning. Of course, when you have issues like that it kind of puts you in a frenzy, especially on a Saturday morning. Jason was very reassuring and completely focused on getting the job done. I think you are fortunate to have Jason as an employee! As result of this employee's attitude and just the way he worked with us, Poole's can count on our business in the future! Many thanks for the help!!
Everette Lancaster
Everette Lancaster
Frank A.
Dec 01, 2021
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Poole's Plumbing has installed my water heater, repaired leaks and changed my PRV on 3 different visits. They are very responsive and provide great quality work. The plumbers that come out are always polite, professional and knowledgeable. They definitely stand behind their work! I know I got a great company for all my plumbings needs and wouldn't want to go anywhere else. I Highly Recommend them, they are AWESOME!
Gregory Richmond
Nov 30, 2021
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I recently had a water heater replaced by Poole’s and was very impressed and satisfied by their work. The job was coordinated by Sabrina, Julie and Carrie, and the work was performed by Henry and Corey. Henry and Corey did a great job with the install and communicated updates throughout. They also took the time to walk me through the work performed at the completion of the job. Carrie also was great in explaining the inspection process and ensuring all logistics were taken care of.
Peter Pacchiana
Nov 23, 2021
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Bob Johnson
Nov 19, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Just had a Rinnai tankless hotwater heater installed. Everyone I dealt with at Poole's(multiple people in the office, estimator, install team, inspection team) all great to work with. All hard working and attention paid to all of the details. Good work for a fair price.
Just had a Rinnai tankless hotwater heater installed. Everyone I dealt with at Poole's(multiple people in the office, estimator, install team, inspection team) all great to work with. All hard working and attention paid to all of the details. Good work for a fair price.
Bill Heffelfinger
Oct 29, 2021
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We awoke to no hot water on a Monday morning. Upon inspection of the water heater we found that it had a leak and that caused the pilot light to go out. Looking a little closer, we also noted the water heater was 18 years old so it seemed like it would need to be replaced.
We called Poole's and worked with Carrie to see if we could get a replacement scheduled for that day - knowing this was a long shot considering the current state of affairs with everything taking a long time to get done due to the labor and appliance shortages. Carrie worked with us and got us on the schedule that afternoon
We called Poole's and worked with Carrie to see if we could get a replacement scheduled for that day - knowing this was a long shot considering the current state of affairs with everything taking a long time to get done due to the labor and appliance shortages. Carrie worked with us and got us on the schedule that afternoon
Glenn N.
Oct 08, 2021
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As someone in the home service business (flooring) I rarely write reviews for other home service businesses unless I have an exceptional good or bad experience. Unfortunately this company's conduct was unprofessional and borderline inappropriate. I was in a meeting when they arrived because they only provided a 20 minute notice even though I always ask for 1 hour so I can rearrange my meetings to accommodate them. They had to wait for 30 minutes until I was out of my meeting and said they had to charge me for those 30 minutes, the rate was $375 / hour. I said no because they only gave a 20
Silvia Pahola
Aug 27, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness
The customer service at Poole’s plumbing is exceptional. Quick response time, friendly and professional. As far as I can tell, they did a great job installing my recirculation pump and also did a good job explaining the system to me. I will definitely have them come back in the future.
The customer service at Poole’s plumbing is exceptional. Quick response time, friendly and professional. As far as I can tell, they did a great job installing my recirculation pump and also did a good job explaining the system to me. I will definitely have them come back in the future.
David Morgan
Aug 22, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness
We've used Poole's Plumbing services during the past five years. They're prompt and professional with no surprises. They explain what the issues are supported by pictures, and only fix what needs to be fixed. I'm a big fan of Poole's plumbing and will definitely recommend them to others.
Service: Tap repair
We've used Poole's Plumbing services during the past five years. They're prompt and professional with no surprises. They explain what the issues are supported by pictures, and only fix what needs to be fixed. I'm a big fan of Poole's plumbing and will definitely recommend them to others.
Service: Tap repair
Greg Peterson
Aug 19, 2021
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I already recommend Poole's Plumbing to my residential real estate clients, so the fantastic personal experience I had was no surprise. The technicians fit me in the same day I called and helped to successfully diagnose and repair a water pressure issue along with a minor toilet repair. Professional, efficient and reasonable, Poole's is my plumber of choice.
Kevin H.
Apr 23, 2021
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Dave R.
Jul 18, 2017
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WOW - They would not stand behind their 1 year Warranty- Bob Poole called me and was extremely rude- He would not stand behind his warranty and made up excuses everytime I brought up the signed contract I had. The workman, who was very nice, agreed I should not have to pay twice to fix the same problem. BEWARE!!
Jeremy S.
Mar 31, 2017
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Scheduling secretary was extremely rude on the phone. I called at 7am and was told I would be able to be scheduled the same day and that once the price for my unit was resolved I would be called back. I called back 4 hours later after not hearing a response then was told i had to pay an Extra $400 because there was no room on the schedule. If I hadn't called back I don't know when I would have heard back from them. Then to top it off when I informed them that they said it would be today I was called a liar and accused of being unreasonable. I wish I had checked their other terrible reviews
Eliza D.
Jan 09, 2017
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First of all, this is not a review regarding services of poole's plumbing, (hence the 1 star), but rather in regard of a certain employee who has decided to attack and harass one of my closest friends. You're probably thinking, wow what does this have to do with anything? Well my fellow yelpers, I personally will not stand for such behavior nor a company that chooses to hire such negligent employees. Poole's, I hope you take the correct action and change my and other people's opinions, as of right now you have a choice to make. Peace and love to all!
Gail C.
Oct 11, 2016
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NO Star's for this company. This company is the definition of price gauging. First they quoted me an insane $350 to come on a Saturday during a hurricane (it was raining) then they were 4 hours late. When they arrived the technician spent 25 minutes tinkering around in the attic trying to get the hot water working again on a tankless water heater. He spent most of that time on the phone troubleshooting the problem with a Rinnai service rep. Once he got the hot water running he promptly charged me for the Saturday service call and an additional $125 for his 'service'. Guess
David F.
Aug 28, 2014
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After 8 years in our home, our 50 gallon hot water heater was leaking over the weekend. I started calling around on Monday morning. I did get several estimates, most of which were higher then Poole's. Poole's was recommend to me by our Heating/AC service company. So, I called Poole's on Monday around noon and they were here and had it replaced within 24 hours. They were competitive on the price and they were fantastic with service. They even called today to follow up with me. Wonderful experience. I would use them in the future every time! they did a fantastic job!
Marc C.
Oct 14, 2011
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Ok, I'll admit that my experience with Poole's Plumbing got off to a rocky start. They had some personnel issues with an employee (who is now a former employee) that caused them to be seriously late for two appointments. We managed to work through that issue and they performed extremely well thereafter.
They removed my old water heater from my attic (thanks to my builder for that brilliant design) and installed a Rinnai tank less water heater in my crawl space.
The price was very competitive and the installation went of without a hitch. The service technicians were polite, clean
They removed my old water heater from my attic (thanks to my builder for that brilliant design) and installed a Rinnai tank less water heater in my crawl space.
The price was very competitive and the installation went of without a hitch. The service technicians were polite, clean
