Bynum & Sons Plumbing, Inc. is a family owned plumbing and septic services company serving residential and commercial clients in Cobb, Douglas, Dekalb, Fulton, Fayette, Gwinnett, Henry and Rockdale counties and more. The owner, Shawn Bynum, has been handling Gwinnett County plumbing services and septic services for customers in and around Atlanta since 1997.
We are fully licensed and insured, and require all of our employees to have background checks prior to their employment. In addition, all thirteen of our trucks are equipped with GPS systems to ensure that you receive the highest quality service. Our office is fully staffed with two people designated to manage all scheduling, one person to handle billing and one person to handle permits.
We are fully licensed and insured, and require all of our employees to have background checks prior to their employment. In addition, all thirteen of our trucks are equipped with GPS systems to ensure that you receive the highest quality service. Our office is fully staffed with two people designated to manage all scheduling, one person to handle billing and one person to handle permits.
Services
We are a family owned, full service plumbing, sewer & septic tank services company located in Lilburn, Georgia. We have been servicing, repairing, and installing both residential and commercial plumbing, sewer and septic systems in and around Atlanta since 1997. Our service area includes Cobb, Douglas, Dekalb, Fulton, Fayette, Gwinnett, Henry, Rockdale and the surrounding counties.
Bynum & Sons Plumbing, Inc. is a family-owned business and a full-service septic company that puts great emphasis on client satisfaction. We understand what our clients need and aim to provide them with unmatched service in all aspects. We are licensed and insured and have been servicing and installing septic systems for clients in and around Atlanta since 1997.
Pumping out your septic tank gets rid of the solid sludge that accumulates at the bottom of the tank and the grease that accumulates as scum floating near the top. The removal of septic waste by pumping it out of the septic tank is a critical step and an important part of your septic tank maintenance.
Before you purchase a home, it is important to have the home's septic system inspected by a licensed septic system professional. Bynum & Sons Plumbing, Inc. has been completing thorough inspections of septic systems for clients in and around Atlanta since 1997. We will even work with your closing attorney for payment from escrow.
Is your septic system failing? You may not have to disturb your landscape or deplete your savings to fix it. Bynum & Sons Plumbing, Inc. proudly offers the industry's most advanced solutions for septic tank repair. We use the Aquaworx Remediator to restore optimal health and function to your failing septic tank.
Reviews (18)
Ree Ree
Dec 12, 2021
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The customer service girls that answer the phone are amateurish/unprofessional. I highly recommend
Byum & Son invest in their employees via minimum cost of a 1k soft skills customer service training package, for each employee that answers the phone. It's imperative that Bynum & Son who's contracted with such a large brand " Home Depot" invest in their front line face of the company. The frontline/ face of a company will make or break a company!!....A company can have the worst product and the best service customers will stay loyal because of how you made them feel/ experience..# Business 101
Byum & Son invest in their employees via minimum cost of a 1k soft skills customer service training package, for each employee that answers the phone. It's imperative that Bynum & Son who's contracted with such a large brand " Home Depot" invest in their front line face of the company. The frontline/ face of a company will make or break a company!!....A company can have the worst product and the best service customers will stay loyal because of how you made them feel/ experience..# Business 101
Kevin Bryant
Dec 06, 2021
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Guys showed up and it was obvious that the first priority was how expensive can they make this project. I’m in construction and didn’t tell the guy until he was done telling me how I needed to relocate my hot water heater to the basement from the garage. I then told him that his plan was/is ridiculous to tell me to run a whole house new hot water line just so you can connect directly to my gas line where it comes into the house. I then showed him the current gas line and that all that was needed was 10’ of either new black steel pipe or even better home flex pipe. He still gave me an obscene
Brenda Pickett
Dec 06, 2021
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Marlaina D.
Nov 12, 2021
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Spencer Smith
Oct 23, 2021
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Tony Beltran
Sep 23, 2021
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Scheduled Saturday last week the Scheduled last Saturday an appointment for technician to come install the water heater set appointment for this Wednesday they show up today with wrong water heater their company says their company says they're gonna come back on Saturday which which I have to wait that long without any water hot water or cold water because a valve is shut. Do not recommend this company to anyone when they put you last They show no compassion or understanding that this is a family household. ..
Monica Makonnen
Sep 19, 2021
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E. B.
Jul 21, 2021
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Went to Home Depot to get some help with a hot water heater. No hot water. The salesman was helpful and said because ours was only 7 years old, it might just need a new heating element. But he helped me pick out a new one (50 gal) and set me up with Bynum Plumbing. He said because it was only 10am, they would most likely come that day. He said they would call quickly. After an hour, I called them. First, I was told that it would be 2 weeks before they could come? Then I was told that a 50 gallon wouldn't work and to be "up to codes" we would have to get an 80 gallon tank and it would
Steven Green
Jul 18, 2021
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Derek worked on our septic drainage field. He took the time to explain not only what he was doing but gave me a septic 101 course. Another company told us we would have to replace the entire field. Derek said he could make a repair for less than half the other estimate. He started and finished the same day as the estimate and we haven't had an issue since. I have and would recommend Bynum to anyone with a septic issue. It was a huge relief to have the person that did the estimate do the work. So often things get lost in translation when it's 2 different people. Great job by Derek and Bynum!
Vanessa Berry
Jun 27, 2021
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I have used this Company three times in the last 6 months. They have repaired my master bathtub clog, replaced and installed a water heater, and this time, they fixed a leaky toilet. I have been impressed with the professionalism, price, office personnel, and the easiness of making an appointment. Their prices are reasonable and you are told, the price before they arrive. They call and let you know when they will be there. They have never been past or not shown up. I really like the way this company works. I have recommended them to several friends. Cannot go wrong with them.
Shishay Habte
Jun 02, 2021
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I think Derek did a good job pumping/cleaning my septic tank and I like the fact that he is knowledgeable! They are not cheap, not at all. The $125.00 you pay or sign to pay upfront in order to open the tank is a catch. After they open the tank, they can jack the price up however they want since you have already paid $125.00. Good work is not cheap. If you're willing to pay $125.00 upfront, I recommend this company/Derek.
Jj R.
Oct 22, 2020
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We bought a sink, faucet, and drain from Home Depot.
We were told if we prepaid, the plumbing company would be out sooner. Bynam & Sons Plumbing came out to install the sink. The whole interaction was bad from the start.
He came in the door complaining about how he went to the wrong address almost like he was trying to blame me although he had the correct address. He typed in road instead of drive.
He saw the sink we bought and immediately started taking about how it wasn't measured right and the sink may not fit. I measured that sink correctly, but he kept pushing that it wasn&apos
We were told if we prepaid, the plumbing company would be out sooner. Bynam & Sons Plumbing came out to install the sink. The whole interaction was bad from the start.
He came in the door complaining about how he went to the wrong address almost like he was trying to blame me although he had the correct address. He typed in road instead of drive.
He saw the sink we bought and immediately started taking about how it wasn't measured right and the sink may not fit. I measured that sink correctly, but he kept pushing that it wasn&apos
Tim M.
Sep 28, 2020
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I live in a 6yr old house. These guys came to deliver and install a water heater. After arrival, they told me that the can't replace my old water heater because they have to walk through a bathroom. On top of that, one of the guys had dirty shoes and stained up my carpet. Called GA Natural Gas and they told me that what they told me was not a thing. Should have been no issues. Do not use this business!!!
Hal B.
May 09, 2020
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Despite some bad older reviews, I found them to be very professional. They were on time. The price quoted was what the charged. They even gave me a $25 discount. They hauled the old water heater off at no extra cost and cleaned up the work site. All that's left is the inspection in a month. They changed nothing since the last inspection, plumbing wise, so I do not anticipate any problems.
Jay S.
Sep 07, 2019
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Unfortunately, my story is similar to other yelpers's -this company was scheduled through Home Depot during a new counter top installation. They were supposed to unhook an old kitchen sink and insinkerator and return 48 hours later to install the new sink, faucet, and insinkerator that we had already purchased-a seemingly simple job! Although we had already PREPAID Home Depot for the equipment AND services, and had never had a problem with the plumbing in the kitchen- after the sink was unhooked, the company workmen insisted that additional work had to be done for an ADDITIONAL $300 CHARGE
Greg H.
Nov 12, 2018
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THE WORST EXPERIENCE I'VE EVER HAD WITH A CONTRACTOR
I've been in construction and renovations for over 30 years and had the worst customer service experience from Bynum Plumbing ever. Home Depot should be ashamed of using this company as their installer/representative. The person I spoke to said her name was Audrey, and she was completely unhelpful. I went to Homeadvisor.com and immediately hired a very pleasant company to do the same work for a much lower price.
I've been in construction and renovations for over 30 years and had the worst customer service experience from Bynum Plumbing ever. Home Depot should be ashamed of using this company as their installer/representative. The person I spoke to said her name was Audrey, and she was completely unhelpful. I went to Homeadvisor.com and immediately hired a very pleasant company to do the same work for a much lower price.
Melanie P.
Sep 23, 2018
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A consumer alert. DO Not use Bynum & Sons period. Unbelievable lack of service from the office to the House visit. I contacted them to diagnose a septic/sewer issue as that is thier " business". I needed an estimate to run a sewer line If there was no septic tank. Gwinnett cnty water determined was on Tank only.
Come out, had to come back again with equipment. The person in charge with 2 trainees. They dug a section of 1x2 and told ne I was on Tank and it was collasped. He would not give an estimate until I the homeowner went to city hall to obtain a diagram of the water line.
Come out, had to come back again with equipment. The person in charge with 2 trainees. They dug a section of 1x2 and told ne I was on Tank and it was collasped. He would not give an estimate until I the homeowner went to city hall to obtain a diagram of the water line.
Walt G.
Mar 23, 2018
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I was a little skeptical after reading some of these reviews, most of them concerned plumbing/Home Depot/Lowes customers and installation of water heaters, etc.
I had them install a septic tank baffle after being quoted prices 40-50% higher. My tech, Eric, was on time, very friendly and most important knowledgeable on my situation. I have to tell ya I was a little worried initially but Eric put me at ease. Very satisfied with his work and the price i paid.
I had them install a septic tank baffle after being quoted prices 40-50% higher. My tech, Eric, was on time, very friendly and most important knowledgeable on my situation. I have to tell ya I was a little worried initially but Eric put me at ease. Very satisfied with his work and the price i paid.
