More than a family-owned business, we are a family of businesses that span across all aspects of medical-related care. Our goal is simple: enhance the quality of life, improve clinical outcomes, and reduce healthcare costs. Since our inception in 1996, J&B Medical has become a recognized market leader in healthcare.
Our products and services span across all aspects of medical-related care including: sole source program management, national managed care contracts, technology solutions, as well as insurance-covered, emergency-medical, retail home-care and veterinary products. We settle for nothing less than the highest level of integrity and most innovative industry practices.
Our products and services span across all aspects of medical-related care including: sole source program management, national managed care contracts, technology solutions, as well as insurance-covered, emergency-medical, retail home-care and veterinary products. We settle for nothing less than the highest level of integrity and most innovative industry practices.
Services
J&B Medical has been forging new pathways into healthcare since 1996. With a dedicated focus on emerging new trends, technological advances and the very best practices and techniques, you can count on J&B Medical to be a leader in healthcare.
Our telehealth service, provided by HNC Virtual Solutions, is composed of skilled system engineers, programmers, project specialists, and organizational managers, whose primary focus is to continue to design and implement telehealth and Remote Patient Monitoring solutions that are second-to-none.J&B Medical has partnered with multiple organizations to provide continuing education to health care professionals.
Our telehealth service, provided by HNC Virtual Solutions, is composed of skilled system engineers, programmers, project specialists, and organizational managers, whose primary focus is to continue to design and implement telehealth and Remote Patient Monitoring solutions that are second-to-none.J&B Medical has partnered with multiple organizations to provide continuing education to health care professionals.
We offer paid training for our entry-level positions and a generous benefits package which includes medical, dental, vision, life insurance, 401K, paid time off, and a supportive work/life balance.
We are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, color, national origin, age, sex, height, weight, sexual orientation, gender identity, marital status, status as a protected veteran, status as a qualified individual with disability, or any other category protected under applicable federal and state laws.
We are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, color, national origin, age, sex, height, weight, sexual orientation, gender identity, marital status, status as a protected veteran, status as a qualified individual with disability, or any other category protected under applicable federal and state laws.
J&B Medical has a team of registered nurses that are motivated to provide exceptional service at every interaction. Our goal is simple: enhance the quality of life, improve clinical outcomes, and reduce healthcare costs. Terry Decoster is the nurse manager at J&B Medical and a Level 1 Certified Diabetes Educator.
More than a family-owned business, we are a family of businesses that span across all aspects of medical-related care including: insurance covered products, sole source program management and national managed care contracts, medical-surgical products, emergency-medical products, retail home-care products, veterinary products, and technology solutions.
J&B Medical offers an extensive assortment of medically necessary supplies to improve the quality of life for our members. From our selection of breast pumps to a full range of support products for diabetes management, incontinence, and much more, we have the supplies to meet your needs. Our dedicated team members will work with health plans and providers to assist members in obtaining these life-enhancing supplies.
Reviews (25)
Darrin Czajkowski
Feb 03, 2022
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OMG!!! I was suppose to get my supplies the 1st week of January and now your telling me the same thing that everyone keeps telling from J&B. How freaking long does this take because there is no cure for Type-1 diabetes and I am running out of my BACKUP supplies. Some one call me and talk to me face to face. WHAT DO I NEED TO DO TO GET MY SUPPLIES????????????????? Very disappointed. Plus your responding to a message that I sent 12 days ago in the J&B portal. I have never given you guys a bad performance before but now I don't know what to do. The J&B portal isn't very useful if no one at J&B answers
Michelle Wedel
Feb 02, 2022
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Every time I call I get a message that the hold time is greater than 60 minutes!!! Sometime around 30 to 40 minutes in it hangs up on me. 3 days ago I left a call back number that said I would be called back at my turn in line…. I didn’t get a call back yet!! 3 day! Then out of no where they leave a message saying my Perscription has to be resubmitted and gave me a number to call. I call that number, it told me wait time more that 60 minutes. So I called insurance co. They said no problem with Perscription and all was approved. They had no idea what JandB was talking about. Dr didn’t either
Kimberly Haendel
Feb 02, 2022
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I have been trying to get a CGM since the summer of 21... between my Endo and J and B I gave up. I am trying again through my PCP who sent the script in over a week ago, and I am on my 3rd call already. I have been a diabetic for 25 years.... That's 25 years of poking my fingers 4-6 times a day. I work in the healthcare field so I understand the staff shortages, but the amount of time it takes to get the supplies people need for life saving care is uncalled for, especially when some insurances will ONLY cover them through your company. You should honestly be ashamed. Typing you're sorry to each
Nonnie Rush
Jan 31, 2022
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I have been trying to get home care supplies
For over 1 month. Script was sent in by dr
Over 6 weeks ago. Then I called end of December was told ins forms needed to be signed. Did that, another call received
Still nothing
Then samples received finally, called and placed order, with someone still nothing. Called Friday
Was told script was received on 1-20 WHAT?
Taquisha seemed totally lost on what to do
For over 1 month. Script was sent in by dr
Over 6 weeks ago. Then I called end of December was told ins forms needed to be signed. Did that, another call received
Still nothing
Then samples received finally, called and placed order, with someone still nothing. Called Friday
Was told script was received on 1-20 WHAT?
Taquisha seemed totally lost on what to do
Monique Lacey
Jan 26, 2022
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This is my third time contacting J&B customer service regarding my order. I have been out of supplies for over a week and the last time I called the woman on the phone said they were processing my order that day. I called back today and the woman said they never processed it to be shipped. They also switched my supplies from shipping 3months worth at a time to 1 months worth of supplies at a time with out my permission. Every month I run out of supplies and have to call in my order instead of getting confirmation texts like I used to. I used to love this company but now I find myself on the phone
Marcia Miller
Jan 14, 2022
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After 100 days of multiple phone calls and scripts from his doctor, my special needs brother was told a shipment is on the way. I have had all of the issues that everyone else is complaining about, and then some. Totally unacceptable for a business to operate this way, especially when many people can't use another company because of their insurance. Medicaid needs to end their contract. Just curious.....has anyone received a response from the "owner" or anyone else from this place after leaving a review?
Shannon Conrad
Dec 31, 2021
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Update: I have no idea how this place is still in buisness. I even filled a complaint with my insurance provider who had me go through them. We are figuring something else out to get my supplies. I fought so hard to get my 1st shipment and my address fixed. They messed up the 2nd shipment sending it to the wrong address AGAIN!!! I have been 4 days now without testing supplies. I also had to start insulin without anyway being able to test because of thier incompetence. Please let your insurance company know! Hopefully they will get taken off the list amd shut down because they obviously don't care
Jeff J.
Dec 22, 2021
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This place is just the worst! I've need try to reorder my supplies for over a month . Because I switched med insurance they can't find my correct order that I have been receiving for years . My next shipment was in November and still haven't even got it straight out . They say someone is looking in to it and will call me back and never do , so I will call them back and go Thu there terrible phone system repeat my phone and DOB address over and over . To just get someone who don't even understand what's going on . If I could switch to a different company I would in a heartbeat
Robb Bingenheimer
Dec 21, 2021
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I have had such horrible experience with jnb. Worst place I've ever dealt with. Sure need new people in shipping department. Can't ship right items or ever on time. Last month I was basically called a liar shipping lady said they sent items but size of the box would have never fit. Out of my products today and guess they still sitting on shipping floor. Got FedEx tracking number 2 days ago but FedEx says they have not received any packages from them. Should have been shipped on the 16th. I just keep getting the run around. Next phone call going to be to insurance company to complain on Monday
LaFlor
Dec 18, 2021
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J&B is horrible! Due to a change in my insurance I got stuck with this company. Cust Service is terrible...the shipping or packaging dept is terrible. Nobody ever knows what's going on regarding customers issues like everyone is on different systems. There is an issue with my daughters order every other month. I literally call this company every other month. If not monthly at times. J&B will cause you to be w/o your supplies because of issues on their part. Been dealing with poor service for nearly 4 years!
Lynn W.
Nov 23, 2021
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Fuck Google
Nov 14, 2021
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Absolutely horrid company. My doctor faxed in a script a week ago. I didn't get any confirmation from J&B until the end of the week. Then when I went to log into the patient portal, the website was down and has been for the last 3 days. Nobody answers the phone. Nobody will call you back. Absolute scam. They're the only provider covered by my insurance but have literally provided absolutely nothing. Next stop is filing a BBB complaint. I would give negative starts if I could.
Jennifer S.
Sep 28, 2021
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Today I called the person at J and B Medical supply company pretended that she did not hear me and kept saying hello.
she verified my phone # at the beginning of call and she did not even
call me.
It has been months we keep asking for briefs and they will not provide us
with supply we need for my incontent mother.
Please Please don't use this company. They will play phone tags
and will not resolve problems for months.
she verified my phone # at the beginning of call and she did not even
call me.
It has been months we keep asking for briefs and they will not provide us
with supply we need for my incontent mother.
Please Please don't use this company. They will play phone tags
and will not resolve problems for months.
Trudy J.
Sep 15, 2021
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HORRIBLE customer service. If I could give them zero stars, I would. Substandard products to match the horrible service. They don't keep appointments. They keep you on hold and eventually, they usually hang up on you before you get a live person. GO WITH ANOTHER PROVIDER. Read their Google reviews also because I'm not the only one who feels this way. I finally got a call back when I was on the phone with my Dr off. I asked her to hold for a few minutes so I could finish the call. She had the NERVE to tell me that she couldn't wait for more than a few minutes. No! Y sit there until
Landon D.
Jun 23, 2021
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A. W.
Apr 23, 2021
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Kimmy S.
Sep 14, 2020
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Jason K.
Jul 21, 2020
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Linda P.
May 21, 2020
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Gynon B.
Apr 16, 2020
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J & B Medical Supply is the absolute worse medical supply company there is. The experience I've had with them is absolutely horrible. There is a valid reason that they have so many 1 star ratings, and i would urge anyone who is considering working with them to reconsider. I get my daughter's insulin pump supplies from Edgepark, and I've never had anything but great service from them. Unfortunately, they are not contracted with my insurance for her continuous glucose monitor. It took me almost a full year, with no exaggeration to finally get her CGM after repeated calls, voicemails
Jeff C.
Mar 11, 2020
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My doctor informed me that I needed to start testing my sugar levels from home and I would need to obtain a meter. Found our my insurance company requires that I go only through J&B medical. I have been working for almost 8 weeks to get the meter my doctor approved. I have had to wait for prior authorization from the insurance company and even after following up with J&B medical once approved still can not get any answers. Keep send emails and calling but it seems to get a very vague answer and pushed off some more. I will have no results to review on my next visit to the doctors as I am
Lin L.
Nov 11, 2019
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I didn't think I'd have to deal with this company at all but they are the only one that takes my insurance. However, a lot of good that's doing me. First they called me after the last review I left and said they could help me after all. That was back in May. Then, they said they needed a nurses interview. That took 2 weeks and several return calls on my end. I finally got through by emailing their webmaster. And my insurance company also called them. Then they needed a new prescription from my doctor. 2+ more weeks went by. Then, they said they needed supporting documentation from
Jason R.
Sep 06, 2019
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Let's face it, no consumer would use J&B Medical Supply by choice. You go through J&B because you have no choice and you are forced by your insurance company to use a DME supplier.
I received one shipment from J&B, more than one month later than the phone reps promised. I called them up several times trying to find out what was going on and I could never get a reasonable answer. The typical excuse was "we're waiting for your doctor to send the prescription". This is completely bogus because the whole reason we were connected in the first place is because my doctor
I received one shipment from J&B, more than one month later than the phone reps promised. I called them up several times trying to find out what was going on and I could never get a reasonable answer. The typical excuse was "we're waiting for your doctor to send the prescription". This is completely bogus because the whole reason we were connected in the first place is because my doctor
John A.
Aug 10, 2019
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I can't think of a nice thing to say, truly. Virtually every three months for the past four years they have messed up my order and deprived me of the diabetic supplies I need to survive. Not once or twice, but almost every single time, including this week. I believe it's impossible to be an accident. It has to be their business model to put people's lives in unnecessary danger. Even under the best case scenario, where you get everything "confirmed" on time, they still mandate AT LEAST a one-week gap of not having your supplies every three months. You cannot avoid it.
Susan H.
Jun 11, 2017
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My aunt was looking for some compression socks and I had heard about J&B medical through a friend. My aunt was looking for a specific product and her English isn't that good and I felt desperate to make sure she got what she needed. Chris respondek was amazing and made sure he made sure I got exactly what I needed. He followed up with me as far as sizes and styles and made sure it was ready for pick up in no time.
Thank you very much!
Thank you very much!
