Waterman-Neely Insurance Professionals
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The insurance market is vast and ever-growing. With hundreds of companies and available products designed to help millions of people, status quo is no longer sufficient. No two clients have the same concerns and no two clients should have the same, cookie-cutter protection solution. Commercial Property No matter how big or how small your commercial building is, Waterman-Neely Insurance can insure it!

An insurance company you will love working with! They are professional, polite and punctual. They work to get you the best deal for your money, return phone calls quickly and settle claims just as quickly. We have had them for 2 years and have never regretted switching to this company. Even after being involved in a major accident, I can still say they are wonderful to work with!
Services
Unlike a captive, or direct insurance company who only offers their own proprietary products, our agency is 100% independent of any one company. Many insurance consumers don't fully understand just how important that really is. When it comes to something as important as insurance, it's imperative that you work with an agency who has an in-depth knowledge of multiple insurance products, companies, and guidelines - not just one.
How did we do? We would like to know how we have helped our clients, or ways that we can improve our services. If you've had a positive experience with our agency, one of the best things you can do as a client of our agency is to leave us a genuine online review. Please take a minute and leave us a quick review on any of the review sites below.
We work hard to earn each referral with great service and appreciation for your business every day! For every referral you send us that receives a proposal, we will give you a $10 gift card to either Starbucks, iTunes, or Amazon.com. And, to support those in our local community, we donate $2.50 to the Ball-Chatham Food Pantry for every new household that receives a quote.
No matter where you are and what the circumstances are, our agency mobile app is always there to help you. Whether it be a home inventory, claims situation, policy service, or general contact information. Our app allows you to store multiple vehicles and ID cards, and also has a mobile claims kit with one-click help, tow truck and geo-locator.
Reviews (10)
Ron Ohl
Ron Ohl
Apr 06, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
I have been with Waterman-Neely for years. Exceptional customer service and highly recommended!
Steven Howard
Steven Howard
Feb 15, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
I researched several insurance companies for my home and autos, but Marc Waterman worked diligently on my behalf to find the best coverage and $$ savings. I think it's important that Marc has access to multiple insurance companies since one-size doesn't fit all.
Eric Thorsen
Eric Thorsen
Jan 20, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
Waterman-Neerly had provided excellent service in a timely manner. They have followed up with us after an accident not to check on the accident proceedings, but with genuine concern for my wife and our children. Michelle has been wonderful to us for over six years now and we wouldn’t choose anyone else.
Kerry Barrett
Kerry Barrett
Dec 31, 2020
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Unbelievably helpful. All pertinent information to help us make a very important decision on what insurance company would be the best fit.
Remember, the cheapest monthly payment is not always the less expensive payment over the long term. Sometimes, (in my brain) all the time, peace of mind is number one.
Waterman-Neely is a very professional yet down home insurance brokerage house. They will help you find your perfect insurance company. Keep up the great work Michelle. I hope I spelled your name correctly.
Linda Henderson
Linda Henderson
Dec 04, 2020
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Positive: Professionalism
I live out of state and recently purchased a home and Michelle was able to answer all my questions and and coverage was explained thoroughly. The policy was issued same day. I would refer others to their office.
Becky Cramblit
Becky Cramblit
Jun 24, 2020
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Let's be honest. Do any of us like considering the massive amount of decisions necessary to set up insurance? Michelle does! I was able to save a lot of money on my car insurance. She provided personal friendly service and good communication during the sometimes stressful process of changing insurance providers. I have plans that are tailored to fit my specific needs because Michelle took the time to ask questions and find the plans that worked best.
Karen Miller
Karen Miller
Nov 20, 2019
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Michelle came as a recommendation after I expressed concern about my current Auto/Home Insurance cost. She explained options, was thorough and was patient with my every changing schedule to discuss. I am greatful that she was recommended. I am confident that she will "watch my back" and help me adjust accordingly as my life issues change.
Gary Trepanier
Gary Trepanier
Nov 05, 2019
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I first touch base with Waterman Neely when I moved to Springfield; about a year later Abby was checking in with me. I always appreciated her customer service and attention. She is thoughtful and thorough and her follow up is rare. I would recommend Abby to my friends and family for sure .
Ruth Simon
Ruth Simon
Sep 21, 2019
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An insurance company you will love working with! They are professional, polite and punctual. They work to get you the best deal for your money, return phone calls quickly and settle claims just as quickly. We have had them for 2 years and have never regretted switching to this company. Even after being involved in a major accident, I can still say they are wonderful to work with!
Coreen B.
Coreen B.
Jun 21, 2018
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Michelle is always so very helpful and wants us to have the best plans. She suggests products we might need but never pushes. She goes above and beyond. I even called her once for a tow truck listing when we were in the middle of nowhere with a flat and no internet. Of course she came right through. Best agent out there, hands down.