RMPDS assists consumer & household products companies in reducing their risk and liability. We collect product information as well as manage product exposures. This provides valuable data on formulation, toxicity, package labeling, package design and consumer usage that can be acted upon and leads to safer products over time.
We also transmit this information within 24 hours so you know of a product issue before you hear about it in the media, or worse, from a legal action. RMPDS becomes your partner in product stewardship and lifecycle. RMPDS's Quality Assurance department works closely with all clients to develop the necessary documentation to ensure regulatory compliance.
We also transmit this information within 24 hours so you know of a product issue before you hear about it in the media, or worse, from a legal action. RMPDS becomes your partner in product stewardship and lifecycle. RMPDS's Quality Assurance department works closely with all clients to develop the necessary documentation to ensure regulatory compliance.
Services
RMPDS's Drug Center is a medical information management contact center with roots going back to 1977.
Initially conceived to support pharmaceutical product inquiries received by our Poison Center, the Drug Center now has decades of experience in directly supporting pharmaceutical and medical device companies in the areas of medical information provision, safety event reporting (adverse events, product complaints), patient/consumer assistance and technical inquiries.
Initially conceived to support pharmaceutical product inquiries received by our Poison Center, the Drug Center now has decades of experience in directly supporting pharmaceutical and medical device companies in the areas of medical information provision, safety event reporting (adverse events, product complaints), patient/consumer assistance and technical inquiries.
We collaborate with our clients to develop documented processes that meet their goals and program requirements to support the safe and effective use of your products by patients and their healthcare providers. We pride ourselves on exemplary customer service, both in our partnerships and while representing our clients to their customers.
RMPDS supports the safe and effective use of your products by detecting and collecting adverse events and reporting them to you. Our registered nurses and pharmacists get rigorous training to ensure they identify and capture appropriate information about any adverse events or product quality complaints.
We can answer questions from prospective subjects, current patients and clinical study staff. RMPDS has experience supporting patient and provider needs related to your clinical trials. We can provide patients with information related to ongoing trials, including site information, inclusion/exclusion criteria, and frequently asked questions.
RMPDS provides assistance services to your company's customers while screening for adverse events or product quality complaints, and ensuring any safety reports are identified and escalated appropriately. Whether your customer requires directory assistance, has a question about patient assistance programs or a promotional campaign, our staff will handle the call with exemplary business telephone call etiquette.
Reviews (10)
Mitcheal Root
Dec 18, 2021
Report
Charlene Delano
Oct 27, 2021
Report
My daughter got into Baby vicks vapor rub. Took 20 minutes of being on hold to find out that no she didn't need to go to the hospital.
My veterinarian answered his phone as soon as I called and told me she was gonna be okay.
There is a prompt when you call for "possible poisoning" which is what I selected. Still 20 minutes.
My veterinarian answered his phone as soon as I called and told me she was gonna be okay.
There is a prompt when you call for "possible poisoning" which is what I selected. Still 20 minutes.
Leda Step
Oct 21, 2021
Report
Giorgi Martinez
Sep 03, 2021
Report
September G. Boop
Jun 30, 2021
Report
Austin Cordell
May 01, 2021
Report
Megh Bell
Aug 28, 2020
Report
Called to ask about my daughter who had eaten a compact powder dishwashing tablet. Took 10 mins for someone to answer and then all they said is "Well it's up to you what you wanna do"
Excuse me?? I called you to tell me what to do as it's your job to do so!!! Not only that but they didn't say what to do in terms of helping my child OR what to look out for... Absolute waste of my time and completely unhelpful. The amount of discern they have for callers is what's going to get people hurt or killed due to not letting them know what to do.
This call center is a harm to the public's health.
Excuse me?? I called you to tell me what to do as it's your job to do so!!! Not only that but they didn't say what to do in terms of helping my child OR what to look out for... Absolute waste of my time and completely unhelpful. The amount of discern they have for callers is what's going to get people hurt or killed due to not letting them know what to do.
This call center is a harm to the public's health.
Shelby Dixon
Jul 05, 2020
Report
DivineQueenk
Jun 13, 2020
Report
I got the opportunity to speak with a woman name Blair, she was very rude and unprofessional and tried to rush me off the phone. After asking if I could speak with someone else because of her rudeness she said no and accused me of changing my story. Horrible experience. I don’t understand how she managed to get a position that suppose to help people yet she showed horrible social skills.
Georgia Rakestraw
Oct 23, 2019
Report
As a healthcare professional who constantly needs to contact the RMPC, I find that their extreme hold times are completely unacceptable and unprofessional. I have had to handle several emergencies that could mean life or death (the most recent being a hydrofluoric acid ingestion), and I am so thankful that the patients came to me first instead of calling the RMPC. They would have waited on hold for >30 minutes, which is a huge difference when you have an actual emergency. Other poison centers do not have this problem.
I am seeing a response from the Rocky Mountain Poison Center below that their
I am seeing a response from the Rocky Mountain Poison Center below that their
