Our mission at Westway Ford is simple: We want to provide you with absolute customer satisfaction from start to finish by giving you the best sales and service experience possible. As a five-time Ford President's Award recipient for customer service excellence and quality assurance, we truly believe that shopping with Westway Ford is the Best Way.
As your local Dallas-area Ford dealer, our continued success is predicated upon your continued happiness. For nearly 38 years, we've served North Texas with a leading auto repair and maintenance center, well-stocked Ford parts and accessories facility, accessible financing options and an excellent selection of new and used Ford cars for sale in Irving.
As your local Dallas-area Ford dealer, our continued success is predicated upon your continued happiness. For nearly 38 years, we've served North Texas with a leading auto repair and maintenance center, well-stocked Ford parts and accessories facility, accessible financing options and an excellent selection of new and used Ford cars for sale in Irving.
Services
At Westway Ford, we know your time is at a premium, so we appreciate that you would choose to spend some of it with us. As a proud Ford dealer in Irving, we're proud to serve our surrounding communities with outstanding customer service and an extensive lineup of popular new models like the F-150, Escape, Explorer, Bronco Sport and Ranger.
Vehicle repairs often come at unexpected times and leave many drivers unprepared to cover the costs. For those who find themselves in a situation where they need to pay for a substantial bill unexpectedly, service financing is a great option. If you're currently in this position, we work with a finance network that may be able to assist you with getting an auto repair loan.
If you're a prospective Ford owner and are looking for a dealership near you, use our map to find a convenient location. Using your address or zip code, we'll provide you with the quickest and most reliable route to a Ford dealer in your area. Our dealership, specifically, is located in Irving, and we serve Dallas, Arlington, and Carrollton residents.
Some feel a great new vehicle is worth its weight in gold. While that's probably true, trying to find the right vehicle is often a difficult chore. People can search online, through various publications, and at many different dealerships. Did you know you can find a wide array of premium new vehicles at our Ford dealership?
Thank you for your interest in our pre-owned specials. We are always working hard to hand select choice models that we know that our customers will love. When you put confidence in our name and reputation, the rewards pay off in huge savings. If you are in the market for a vehicle that has all the latest features but you've been apprehensive about buying one because the prices are high, we have good news.
Reviews (16)
Bailey Bennett
Jan 03, 2022
Report
Took my car in for a recall. They had the car for 4 months and when my car is ready let me know my battery was dead after they let it sit there for months. They said they'd cover labor, $15, which they then snuck in an extra charge for something else anyways, so I ended up paying the same amount. I also get my car back with no air pressure in the tires, an insane amount of air bubbles on my back windshield that weren't there before, and the rubber part that keeps the passenger side door from slamming ti ripped now, something that wasn't when I brought it in. You guys had severe negligent care for
Chiramel House
Jan 02, 2022
Report
Most deceptive, manipulative, bait and switch, non-ethical car dealership I have come across.
Reserved a Bronco during June 2020. They converted my reservation to order without consulting me. Not even ready to take my build. Very rude people. After months of calls with Ford they finally took my build.
At the time of delivery, they added 25k as market adjustment and 3500 as addon. After rejecting their offer, they offered 10k market adjustment.
They add markup to a car they got to deliver, by adding them as a dealer during reserving. Whatever way we look into this, it's just unethical business
Reserved a Bronco during June 2020. They converted my reservation to order without consulting me. Not even ready to take my build. Very rude people. After months of calls with Ford they finally took my build.
At the time of delivery, they added 25k as market adjustment and 3500 as addon. After rejecting their offer, they offered 10k market adjustment.
They add markup to a car they got to deliver, by adding them as a dealer during reserving. Whatever way we look into this, it's just unethical business
Amalia Gomez
Dec 26, 2021
Report
Yes I wish that all sales and financial personnel would be more like Ms Ricky Bowtie and Ms DJ they were very polite and kind had so much patience and answered all my questions and concerns I will highly recommend those to gentleman to anyone who are interested on buying a vehicle Thanks again to you both and to Westway Ford
Lisa Alexander
Dec 24, 2021
Report
Kenten Waldrum
Dec 23, 2021
Report
No one around to help. Brought my truck in to ask about getting it serviced. Once I did get someone they wanted to run me through buying something new. Wouldn’t let me see the vehicle without going through hoops. The sales rep was nice and only following her mandated office rules. But Once that was done (15mins later) the vehicle wasn’t even what I asked for. Huge waste of time. No one offers to help unless it’s sales. Wouldn’t suggest making this your home auto store if wanting to have it serviced in the future.
Hunter H.
Dec 22, 2021
Report
This dealership charges surprise $20,000 markups on reservations that were submitted over a year ago while telling reservation holders they will be selling at MSRP.
Do NOT buy any vehicles from this dealership unless you want to get screwed. It's as simple as that. This should be illegal and this dealership should be shut down.
Do NOT buy any vehicles from this dealership unless you want to get screwed. It's as simple as that. This should be illegal and this dealership should be shut down.
Todd M.
Dec 22, 2021
Report
Hetal S.
Dec 22, 2021
Report
Daniel R.
Dec 22, 2021
Report
A fellow Bronco enthusiast and customer was forced by Ford policy to make their reservation with Westway - their local dealer. After months of loyal and patient waiting said customer arrived to find Westway manufactured a more than 20k dealer adjustment. A 50 percent increase over the MSRP of the vehicle. Westway did so because they wanted to sell the car to someone with more money who didn't wait. As a Ford Bronco enthusiast myself I am frankly repulsed by such a tactic that is in everyway disloyal And exploitive. Westway clearly doesn't care about customer loyalty.
Nikk G.
Dec 21, 2021
Report
Terrible bait and switch practices with customer. Immoral sales team. Had an acquaintance place an order at an agreed upon price that took close to a year to fulfill. Once the dealership received the order from Ford, they unexpectedly tacked on a $24,500k upcharge on the vehicle so they could dissuade the customer from purchasing! This would allow them to sell the vehicle for more profile and void the original contract. STAY AWAY!
Christoper McLemore
Nov 03, 2021
Report
I recently purchased a 2018 Ford Raptor from Westway Ford. I had the pleasure of working with Gabriel Sanchez. He was very knowledgeable and professional. I really enjoyed him taking his time to answer the plethora of questions I had since this was my first time buying a truck. He was very patient and understanding. Due to his personality and measured approach, my experience at Westway was very enjoyable and rewarding. I felt like I was dealing with a family member and not a sales person. This guy is super awesome! I am extremely happy with my purchase and that is due in no small part to "my man
Anton P.
Oct 21, 2021
Report
Jr M.
Sep 28, 2021
Report
Amber F.
Sep 19, 2021
Report
Not Happy at all. We purchased a car on 08/28/2021 and did not take possession until delivery on 09/10/2021. After taking possession of the car we noticed that the open recall that was promised to be fixed during negotiations was not fixed at all. In addition, there as an immediate obvious rumbling sound when driving the car on the highway (we were directed to drive the car in a specific area that was residential therefore not getting up to highway speeds during the test drive). After reaching out to the salesperson Shelby and calling the dealership twice and receiving no resolution but now being
Dalynn Stewart
Jun 16, 2021
Report
I saw the perfect F150 online - began chatting and 15 minutes later was sitting in front of Shelby Luce. She asked me more questions to better understand what I was actually looking for and in 1 shot, she pulled around the truck I took home that night!!! I was also able to trade in my current vehicle and received an amazing offer, which I used as a down payment on the truck. I highly recommend Westway Ford! They worked with me on my credit application and I walked away with a very competitive interest rate and a nice down payment on THE perfect truck! Shelby is all about customer service and she
Lori S.
May 26, 2021
Report
Unfortunately, all the bad reviews are true. They started the markup with a price over $1,000 more than even the MSRP window sticker price, and $2,000 more than internet advertised price for that vehicle. Not only did they start with a price over MSRP and internet, they marked it up an additional $9,200 for options (excluding tag, title and tax). This vehicle (matching stock # and VIN) was advertised with these options at the lesser amount but they presented the increased price at the dealership charging for these options again.
In summary, they first presented the out the door price of
In summary, they first presented the out the door price of
