American Luxury Transportation

Critical: Professionalism
I made a reservation online and paid in full only to be texted a hour or so later that they were completely booked for that day. Why did the site even let me book the day and time then? Very unprofessional. I would never use them or recommend them.

Terrible service from the owner Brian. We reserved a luxury SUV which based on the website says a Yukon or Escalade. The driver that showed up was on time and very nice, but He even worked for a different company than who we booked with but was sent to pick us up because they were very busy. When we walked out to the vehicle we were disappointed to see an older model econoline ford 12 passenger van. It was not dirty but the seats were stained and at least one of the seat belts had duct tape holding it together. As mentioned before, the driver was nice however. We never received a call or email

American Luxury Transportation is fantastic! Booking was easy, their online chat is handy and they are true pros. My flight was delayed four hours, I arrived at Sanford at 2:30am and had a text from my driver the second I hit the ground. I will never use another transport,

Overall good experience. The driver arrived early and I was able to walk from my flight and get directly into a car, which is exactly what I was looking for. However, their fleet is in dire need of upgrades. I paid extra for what I thought would be a nicer vehicle, however it was very old and dirty, and had obvious issues like the rubber seal from the door hanging out. I just expected a little more for the price of the service.

Great experience. Driver was very nice, on time. We got a pick up as well. Driver was there early but we where not able to get off the ship early. He was very nice waited for us to disembark. Nice smooth ride back to the airport. I will definitely use them again.

I started using American luxury transportation every time I return to Orlando. I had a female driver the first time and she was great! She was the same person that brought me back when I left Orlando. 2 'months after I returned back to Orlando and a different driver was given to me. This time he was late for about 20 minutes. He wasn't helpful and I had to ask him to help him with my luggages. I am glad it wasn't the same guy that provided us the pickup when my husband and I left Orlando again. Overall, I am happy with the company and I plan to use them all the time as long as they are on time

This was a great company to use. The cars were great and had space for all of us and our cases. We were met at the airport and even though it took over an hr to get through security and get our cases the driver was still waiting. The return journey was the same and even though they had trouble with one of their vehicles another driver was arranged and we were taken to the airport in plenty of time. This was a great service at a great price

We have had a terrific experience with this company. Driver's are friendly and helpful. Altered our leave time from Universal Studios and they couldn't have been more accommodating. Used them to and from airport and were prompt and attentive to our needs. Won't use any other company when I travel to Orlando.

I can't believe all these five star reviews are real. This was the worst experience I have ever had with a car service. We had two pickups. First one was 10 minutes late aggravating but got over it. Next morning Brian was supposed to pick up another member of our party. Her plane came in 40 minutes early. She sat at the airport for an hour waiting for him. He never bothered checking the flight schedule and was 20 minutes late on top of it. So I tell him I don't want him taking us back to the airport so he says too bad and proceeded to charge my credit card. The most unprofessional person I have