Southeastrans is a minority-owned, non-emergency medical transportation (NEMT) management company based in Atlanta, Georgia. We specialize in meeting the unique challenges of state Medicaid and managed care organizations' (MCOs') NEMT programs. We provide comprehensive NEMT administrative services including verification of eligibility using proven gatekeeping processes, claims management, provider credentialing, utilization review, and quality management.
Backed by over 20 years of non-emergency medical transportation broker experience, Southeastrans currently provides transportation and management services in: Arkansas Georgia Indiana Louisiana Mississippi Tennessee Virginia Washington DC.Our proprietary Mobile technology, NET Insight leverages GPS tracking to empower Southeastrans Dispatchers to identify vehicle locations and estimated arrival times for members.
Backed by over 20 years of non-emergency medical transportation broker experience, Southeastrans currently provides transportation and management services in: Arkansas Georgia Indiana Louisiana Mississippi Tennessee Virginia Washington DC.Our proprietary Mobile technology, NET Insight leverages GPS tracking to empower Southeastrans Dispatchers to identify vehicle locations and estimated arrival times for members.
Services
Southeastrans' transportation management methodologies provide high quality, cost-effective solutions for managing safe and reliable non-emergency medical transportation. Calls answered by a live representative 24 hours a day, seven days per week, to easily accommodate non-urgent, urgent and on-demand trips.
We're proud to be a part of an industry that focuses on the needs of our members and communities across the country and we welcome the opportunity to build relationships with you. We are always available to answer questions and discuss new business opportunities. For New Business inquiries, contact Dena Adams-McNeish, Executive Vice President, Business Development at deadams@southeastrans.com.
Non-emergency medical transportation is provided to Medicaid/Medicare members who require healthcare services, and in some cases, have no other means of transportation. Currently, Southeastrans arranges transportation for members residing in Arkansas, Georgia, Indiana, Louisiana, Mississippi, Tennessee, Virginia, and Washington, DC.
Southeastrans currently contracts with more than 900 independent NEMT providers to administer transportation services for more than 3 million covered lives. We use a comprehensive methodology for recruiting, credentialing, and training each NEMT provider that joins our network.
Our negotiations with NEMT providers are conducted on the principles of fairness and honesty, which has contributed to our reputation as the "NEMT provider-friendly" broker.Southeastrans has a very comprehensive training program for all transportation providers and their drivers. We are a Passenger Assistance Safety and Sensitivity (PASS) Certified company.
Our negotiations with NEMT providers are conducted on the principles of fairness and honesty, which has contributed to our reputation as the "NEMT provider-friendly" broker.Southeastrans has a very comprehensive training program for all transportation providers and their drivers. We are a Passenger Assistance Safety and Sensitivity (PASS) Certified company.
Southeastrans values our partnership with the medical community to safeguard that NEMT services are provided to Medicaid/Medicare members who require transportation assistance. We understand our role as the critical link to covered healthcare services and provide easy-to-use online tools. By providing healthcare professionals with our technology, we reduce their administrative burden and optimize the chance for better patient health outcomes.
Reviews (9)
Tiffany Borders
Jan 08, 2022
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Coming from a transportation background I can’t express enough how disappointing this service is! No matter how many people I speak to, no matter how much I’ve expressed the special needs I’m dealing with, the inconsistency of pick up and drop off times remains the same. My mother in law deserves better!!!! The powers that be need a serious lesson in logistics!!!!!!
Amelia Dodd
Dec 29, 2021
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If I could give a zero rating I would!!!! Multiple calls have been made to this company to transport patients who are being discharged from the hospital, and are bed ridden, back to their nursing homes or private residence, without transport showing up or calling to cancel. It's sad to think they have the state contract with Medicaid and can't provide the services they have promised to render. The state needs to do better. Healthcare in general needs to do better. My list of patients they have not followed through with transport in this past year alone is ridiculous!!! Would never recommend!!!
Sandy Radcliff
Nov 09, 2021
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NO STARS!!
This company is the worse one I have EVER seen. Multiple times they have brought patients to our ortho office, and either left them in a wheelchair unattended in the lobby of the office building, without telling anyone they were there, or bringing them up on a stretcher expecting to dump them on an exam table so they can hurry up and leave. Most times they end up turning around and taking the patient out before they can be seen or x-rayed because "they don't have time to stay", and I bet they charged for the trip! The attendants are rude and have absolutely no compassion for the patient
This company is the worse one I have EVER seen. Multiple times they have brought patients to our ortho office, and either left them in a wheelchair unattended in the lobby of the office building, without telling anyone they were there, or bringing them up on a stretcher expecting to dump them on an exam table so they can hurry up and leave. Most times they end up turning around and taking the patient out before they can be seen or x-rayed because "they don't have time to stay", and I bet they charged for the trip! The attendants are rude and have absolutely no compassion for the patient
Your Name
Oct 26, 2021
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Wish I can give a zero ratings, I am waiting for my ride to go and pick up my daughter from the hospital, the told me 2pm and they didn't show up, I called back and they said 3pm, still didn't show up. I decided to check their review and lo and behold its the same issue every body is complaining about. So can't the government do something about this for us, it looks like the company doesn't care about all these bad review.
Cynthia Brannon
Oct 23, 2021
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I wish there was a way to give negative stars. This patient had an appt at 1pm, this lady is on oxygen, it is cold and rainy, with the pandemic. She can not stay in the building. As I was leaving for the day . I stopped to help, I called the company spoke with the supervisor who was empathetic, but still no driver, it is now 645pm and this lady is still waiting.she has had 39 surgeries diabetic and incontinent. She can not walk T her legs are swollen THIS IS UNACCEPTABLE what If this was your mother
Becky Reed
Oct 21, 2021
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They are horrible. My daughter was in a Rehab center and being on Medicaid she had only 21 days. The center called them and made arrangements for my daughter to be picked up. They canceled on the day of her having to be out. She is a stretcher patient but we had to drive up there and my husband had to physically pick her up and put her in our car. Hurting his self in the process. They really need to hire a reliable company
Kimberly Padgett
Oct 13, 2021
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I currently work for a nursing home and we use this company several times a week if not day. On several occasions this company has failed to pick up residents for life sustaining appointments ranging from dialysis to even surgeries. And on one occasion a resident had to wait over 2 hours to be picked up from an appointment and return back to the nursing home. I trying to understand how this company is still in business with the lack of concern they have in providing services to those that need it most. I would give a NO star rating if possible.
Debi B.
Oct 10, 2021
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Worst company ever! Must make reservations three business days in advance. Several times vendor has not shown up on time or not shown up at all. Recently I was told the vendors vehicle broke down. This made me miss a doctor appointment for the second time this week. It also makes me wonder if the vehicle would’ve broken down with me in it, which is scary. They always seem to have an excuse. Also, return trips you have to wait at least an hour for pick up. Believe me when I tell you you will wait that full hour. They need to understand we are Medicaid patients on limited incomes and can’t afford
Katrina Thomas
Sep 27, 2021
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My mom who is bedridden with a feeding tube has been on a stretcher since 430 pm. It's 6:30 pm and the company they have dispatched have not showed up. The Supervisor didn't care about my mom being picked up. The company Classic Net Inc is the company. If they send them reschedule your appointment. Southeast trans people are black people that use and abuse their authority. They could care less about patients. Signed an angry black woman.
