We're a professional full service moving company in Virginia Beach, VA providing household and business moving services throughout Hampton Roads and beyond for over 140 years. In 1878, the Brooks family began the business as movers helping people transport their belongings. As one of United Van Lines founding agents, Brooks is one of the most experienced moving companies in the country.
Today, horses and wagon have been replaced with modern vans and old-fashioned tracking methods have been replaced by sophisticated telecommunications systems. But one thing hasn't changed: our commitment to customer satisfaction. Still, family owned and operated, our corporate philosophy has been woven into every aspect of the business since its inception.
Today, horses and wagon have been replaced with modern vans and old-fashioned tracking methods have been replaced by sophisticated telecommunications systems. But one thing hasn't changed: our commitment to customer satisfaction. Still, family owned and operated, our corporate philosophy has been woven into every aspect of the business since its inception.
Services
Looking for reliable Norfolk movers to help you and your family on your relocation? Look no further than Brooks Transfer & Storage. Brooks has been the leading Norfolk moving company, providing families and businesses with professional moving services for well over 100 years. Since 1878, our family has administered thousands of moves for homeowners and businesses throughout the Hampton Roads area.
A founding agent of United Van Lines, Brooks Transfer and Storage is a premier, full-service, over 141-year-old moving firm. An acceptable MVR record, clear criminal background check, and drug/alcohol screening is a must. Customer service and saftey are of utmost importance to our company so we are looking for team players with high standards.
For over one hundred years, Brooks Transfer has been the trusted source for residential movers in Virginia Beach. We know moving can be a taxing and stressful event. That's why our crews are trained to help make your move as stress-free as possible. Our experience is second to none and we pride ourselves on being the best Virginia Beach household movers out there.
An interstate relocation is an entirely different animal than a local move. Not only do you have to adjust to a new city, environment, school system, etc., but you have to get all of your belongings and family over to your new home seamlessly. Attention to detail is critical when performing an interstate relocation project.
When you've decided on an international move, there are several things that you must think about. First and foremost, thinking about yourself and your family should be the priority. It does no good to run around worrying about a big move when you haven't gotten yourself figured out first. Figure out where you are going to move and when it will all be taking place.
Reviews (18)
Vetra Dee
Nov 25, 2021
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Nancy G.
Jul 14, 2021
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Awful experience. The driver arrived angry that the street was very narrow for his truck. The assistant when asked to place the rolled up area rug in the dining room whipped out a switch blade kind of knife and as he was taking the plastic off the rug he slice through the rug. Many thing were broken. Very unhappy experience.
The men seemed very seedy.
The men seemed very seedy.
Erik Arnesen
Jun 03, 2021
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Beware of the salesman. He was happy to tell us that other companies we're lieing to us and make promises that Brooks was not able to meet. On the other hand office staff and the movers who did the work were outstanding. Very pleasant and really seem to like working for the company. All of our interactions with Brooks were very professional.
Jeremiah Fowler
May 23, 2021
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The packing service left a lot to be desired as the 2 initial individuals had a poor attitude and did not pack items carefully. They also complained consistently throughout the whole process.
On a different note the loading/unloading/transport crew ,which was different then the packing crew, did an excellent job! Juan Martinez in particular was great throughout the whole process and took great care with our items while providing a high quality service.
In summary, the packing experience was poor and would not use again, however definitely recommend Juan to anyone for a move!
On a different note the loading/unloading/transport crew ,which was different then the packing crew, did an excellent job! Juan Martinez in particular was great throughout the whole process and took great care with our items while providing a high quality service.
In summary, the packing experience was poor and would not use again, however definitely recommend Juan to anyone for a move!
Alexander Reese
Apr 01, 2021
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Great experience with the Brooks crew (Wendel, Dale, Shawn, and Sean)! The crew was on time, worked diligently, and made sure that our newly built home didn't sustain any damages while moving 13,000+ lbs into it!! Huge shout out to them for their courteous, professional, and honest work. Would 100% use Brooks Transfer & Storage in the future!
Rebecca Ocean
Mar 05, 2021
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Brandi Cline
Dec 31, 2020
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Troia Brown and Kate Ritas were two amazing women who packed our 2,500 square foot home in 1.5 days. They were on time, professional and took care of our things like it was their own. We were constantly offering our assistance and they continuously refused. With their combined 28 years of moving and packing experience we felt like we were in great hands, and that if we were to assist we would probably just be in their way. We thank them for their friendly service and all around professionalism.
Patti Ernest
Nov 10, 2020
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I used Brooks last month for my move and couldn't have been more pleased. Very special thanks to Erika, Roberta, Carl -- and the team of Will, Frank and Dave (the "braun") for a superb job! Brooks moved me several years ago, and I had used other United agents for prior moves, and have always been exceptionally satisfied and truly impressed with the service. Thank you so much to everyone!! P. Ernest
Adam Waymouth
Oct 18, 2020
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This review and score is limited to just the people moving my stuff in. I am still missing items and have some items damaged during the move process. I will refrain from commenting on other aspects of the move until after the reconciliation process is over.
Jordan and Mikkel did a phenomenal job unloading the shipment and were great at communicating with me throughout the process. They are probably the best unloading experience I've had in the multiple moves in my life. Thanks Jordan and Mikkel!
Jordan and Mikkel did a phenomenal job unloading the shipment and were great at communicating with me throughout the process. They are probably the best unloading experience I've had in the multiple moves in my life. Thanks Jordan and Mikkel!
Margaret M.
Aug 30, 2020
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Jamila W.
Aug 13, 2020
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Kyle and Cody of Brooks Transfer & Storage were top notch! As a military family we've moved around quite a bit. Most of our household goods deliveries have been sub par, but this one was the absolute best. Kyle and Cody made it to our home on time, they were professional and respectful. They were attentive and careful with our belongings. They went over the paperwork with care and finished the job faster than I imagined they would. Before leaving, they asked if we wanted help unpacking anything, which is not something that happens often. Should we need moving services again, we would definitely
Felipe Imamura
Oct 13, 2019
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Kela K.
Apr 12, 2019
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I I just noticed the response Brooks transfer and storage gave to my review on yelp. To say I now think even less of them would be an understatement! How in gods name, when they handled my claim and I showed the pictures of specific damaged items in this review, could they possibly say they can't find any records of my move!? These are some of the worst crooks I have encountered in business in my 60+ years on the planet. I stand by my original review, don't do business with Brooks transfer and storage
Ml H.
Dec 04, 2016
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Would not use again, nor recommend others to do so. Had been cautioned by fellow military retiree after his bad move, but didn't heed. Furniture was packed in truck at our home, unpacked/repacked to go in wooden crate storage for 3mos, then unpacked/repacked into final truck for delivery, from VA Beach to Idaho. Beautiful oak bookcase ended in company warehouse in Mississippi, 12' aluminum ladder stolen from VA Beach warehouse (documented by delivering van driver), and master walk-in closet clothes were packed in wardrobe boxes, but rolled around their hangers and all stuffed inside.
Carly E.
Jul 15, 2015
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We have had the worst experience today with this company. They send us 1 guy to pack our 11,000 lb house in 1 day. When speaking with the supervisor, we were given rude tones and no help what so ever and just awful. I will never recommend this company and if the military moves us again and they send this company to pack us out, we will refuse service. United Vanlines needs to cut their contract with this company and find a better company that does not overbook their packers and cause this much stress on everyone involved!!!
Gloria D.
May 26, 2014
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Having been in the military and moved numerous times, this was by far the worst move that I have ever experienced. I had bad packers and even worst movers. I also had my sofa crushed in the warehouse. These are just a few of the problems that I encountered. I picked the company based on the testimonials on their website--Big mistake.
Isil D.
Apr 11, 2014
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We used Brooks transfer for our move from Williamsburg VA to Austin TX. A bunch of our expensive furniture was damaged. We filed some insurance claims as they asked us to do but they wee extremely slow in responding. As of now, we still have not managed to get any money for the damages or have them fix any of our furniture. I would never use this company again.
Kevin L.
Oct 01, 2012
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Brooks Transfer and Storage moved my mother in law from Virginia to South Carolina. Everything arrived in great shape and extremely well packed. Jeff, our mover, was so helpful and willing to do whatever we needed. Our things were being sent to two different locations and had been tagged for that. Once we got some of the things in to the apartment we decided they needed to go to storage and he didn't mind putting them back in the truck. He got rid of all the empty boxes and packing materials for me too. I really appreciate his hard work and willingness to go the extra mile to make a customer
