CPS Heating & Cooling

We use CPS both at work and at home and have always been happy with both their service and their staff. Keith Jackson has been one of our main contacts and we could not be happier with him. Great personality and very knowledgeable. The inside staff are wonderful to work with and their communication is outstanding. Great company, great customer service. Highly recommend

Justin M visited our home for our annual maintenance of our heating system. He was very professional, knowledgable and thorough. I recommend CPS to other clients, particularly Justin.
Service: Heating maintenance

Justin was very pleasant & professional. I highly recommend him & CPS! 5 out of 5 stars!

While at our home it was suggested we have our humidifier filter replaced. The charge was $183 from CPS . We ordered another filter online for future use for approximately $13.00. We contacted CPS to see if the $183 was a correct charge - they response YES! it is beyond reason to expect a service charge of $183 for a $13 item when the service tech was already here, under a service contact, which we have had for 16 years. We advise CPS that we would be changing vendors -they simply said OK. We are changing providers - you should too!!!

Positive: Professionalism, Punctuality
Just wanted to say that the Service Pro Justin Monkman did an excellent job he was punctual, professional and did a very complete and thorough job while providing service to our heating system. Would recommend him and in fact have asked that Justin return in the spring to handle our A/C system review as part of our service contract.
Service: Heating maintenance

Honest, knowledgeable, prompt, and professional. BEST-IN-CLASS service by everyone with whom I've worked - Justin M. (service tech), Keith J. (service tech), Paul M. (service tech), Peter G. (sales), Tia P. and Missy D. (office/admin). Very thorough and detailed maintenance checks will full explanations along the way; no-pressure sales quotes; organized and efficient scheduling and account maintenance. Extremely thoughtful and clearly experienced in the industry. Thank you!!

It’s Father’s Day. I placed a call to the company, and received an emergency response within 10 minutes. Within 45 minutes of placing my initial call, and extremely knowledgeable and friendly HVAC professional arrived and fixed all the problems. My wife and I were so happy we bought a service contract for a year on the spot. Thank you Paul.

I've been using CPS for years with great results. Yesterday Oral arrived and performed service on a split system. Poor Oral who had to endure my attic in 93 degree heat!
I found the service to be superior to past visits as Oral educated me on some important aspects of AC maintenance that no other technician had mentioned. He comes across as very professional and thorough and is a great communicator. I felt like I had the right person for the job at hand!
So this is basically a recommendation for both CPS and Oral!

Very responsive and do great work! We were without AC so we called for a repair given the upcoming prediction of warm weather and we were hosting a family party. They communicated often, delivering hard news re the length of time it might take to repair, once they found the leak in our 17 year old system. In the end, they pulled out all the stops to make this repair happen, and my guests, along with my 90 year old dad were delighted. Thank you CPS!

Keith was very friendly, knowledgable, and gave helpful suggestions. I was very pleased with the service and will continue to use them.

Thanks Paul M service pro and Top Gun! Annual check up for boiler installed by CPS (Peter G) about 5 years ago Paul was fast, knowledgeable and friendly. Great to be in the hands of people you can trust. Thanks Paul and CPS !

Paul M is efficient, professional and very polite. He explained a potential breakdown with the system, and with the age of the system we made the decision to replace the part and Paul was able to do so without having to book another appt. We have always been happy with the service we receive from CPS!

Miguel was professional, friendly, and thorough. He seems to take a lot of pride in his work. We would be happy to have him service our system in the future! Thanks Miguel and CPS!

CPS and their technicians, especially Paul today, have been professional and diligent especially in these CoVid times. On-time and very thorough. Thanks!

The problem with this company is Melissa, the person who handles the calls..the worse possible customer service, she truly believes she is always right and never wrong...she just yelled and screamed at me on the top of her lungs for questioning her. Someone needs to tell her that she works in a service industry and how to treat clients. My recommendation is stay far away!

I needed a new thermocouple for my gas furnace. CPS was able to schedule a call the same day. Chris was on time, professional, wore dust covers on his boots, and got it fixed within 15 minutes. They are paperless, so the receipt will be emailed. I like all that.

The reason for the so-so rating is the cost. It was $150 for the house call, then $150 flat rate to replace a $10 part in 15 minutes. I understand people need to make a living, but that is a bit extreme. They were clear about the cost up front, though they would not give an estimate for the thermocouple replacement on the phone. Which

Danny was excellent. Arrived early. Spent extra time working with customer support of my thermostat manufacturer to work out why not connecting to wifi. Worked out thermostat transmitter broken and he's called in CPS service to get a new one under guarantee. New appointment for replacement of thermostat already booked. Great service.

Mike from CPS, helps us with our annual AC maintenance. He is very professional doing his job, and he explains very well all my questions. Thanks Mike.

As one might expect the follow-up comments about my review of CPS is a total fabrication and an attempt to put the blame on the customer rather than accept responsibility for their own shortcomings. They just don't get it do they?

Read the other reviews... the pattern of poor service and questionable ethics is clear. Stay away from this company at all costs!

I've purchased maintenance contracts from CPS for the past 11 years. Yesterday (Thanksgiving) our furnace went out, so we called for emergency service. Our contract states that they'll get back to us by phone within two hours. We have been calling for 27 hours now and still have not had a response, so I've just driven to their office location. No one is there, and their trucks are snow-covered in the parking lot, so it looks like they've simply taken the day off. Tough luck, emergency customers.

It's bad enough that their salesperson was 45 minutes late to an appointment

Peter visited my house in Marlborough a couple days ago to give me an estimate for installing the Mitsubishi cooling units, and while he was here, he was very professional and courteous.

However, when I received the estimate today, I followed up with a few questions to make sure I was understanding it correctly (as it is quite a costly investment). Peter's curt response was, "That is exactly what I quoted. Read the quote." I understand that email is sometimes not the best medium to hear tone of voice, but I don't think I'm mistaken when I say that this can come across