Butch's

Towed my daughters vehicle from a very poorly marked private lot. When she realized her error and tried to get her vehicle back, she was told she had to wait until 8am the following business day! If you can tow a car "after hours" why can't you release a car "after hours"?! So, the next day arrives, she attempts to get her car again and is told she cannot since she didn't have cash ($250+) or a debit card and they refused to accept her credit card as payment. This seems really unreasonable and odd for a repair/tow company in 2020. To top it off, the staff was rude. If you have towing needs, I strongly

Can I give negative stars? These are the type of folks that give towing companies a bad name. Bottom feeders of the worst order. $250 to get my car back after getting towed from a vacant lot. Took a few minutes to find signs to know what happened to the car. They are running a racket preying on unsuspecting folks that are visiting the area to do business in Ames. Hope Ames is happy with this type of ambassadors for their community. My visits will be limited in the future.

$280 to pick up my car is absolutely way too much. This is a college town. Most of the people here are in a deep hole of debt. It's cheaper to pick up my car in Des Moines. Need to reevaluate pricing and ethics.

Locked my keys in the car, no locksmiths open this late. The guys came and popped it open for me no problem. Appreciate it, will recommend!

Consumers be aware!!!! This place of business DOES NOT stand behind there work!! And if your university student is down there for school don't expect them to NOT take advantage of your.kid. they towed and fixed a flat tire by placing a whole new tire on.. the brand new tire blew out on the inside. They gave my kid the run around and then I called they try and take advantage of these kids.. beware!!!

I went there yesterday to change oil for my car. I was treated very nicely by Kyle and his fellows. They are wonderful people to work with

Two hours to replace a rim? Really?! Watching a video on your phone where me the customer can clearly see and hear? There seems to be only one person working while one guy sits in the office doing what looks like nothing. Ridiculous! I will never bring my car here again!

John was the tow truck driver assigned to help me. He was great. So friendly, helpful and personable. In a difficult situation that your car needs to be towed, he made my day!!! Said it was a pleasure to tow my 94 mustang! How special was that!!! He said he was glad he got the call. An unpleasant situation made me smile because of him!!
I told AAA about him as well, Thank you!

We had some snowy weather and my car went in the ditch. Next morning called Butch's they said they'd tow my vehicle by a certain time, they never did tow my vehicle. I called them several times throughout the day and night. I am a college student and I have to use my vehicle to get around on campus, especially since I live off campus. I called Dave's and they towed my car right away, they were easy to deal with and moderately priced. For anyone who reads this, CALL DAVES.

Extremely rude employees. I will never go back and I would recomed everyone stay clear of this dump.

Terrible customer service, rude workers, don't give a damn about the customers or customers' cars. Never ever go there again!

I do not care for this business. Every time I am forced to call them I know I am going to get taken....their towing is the same story. They go around towing any car..anywhere. I have multiple sources (including myself once) where someone would call Butchs and have them tow someone else's car. This is ridiculous. I would like to charge them with theft....they come and tow anyone at press a button. Most of them have the proper parking permit and have a reserved spot, yet Butchs can tow away!

I have never heard a reasonable price on any repairs done either.