Gateway Plumbing & Heating is a family owned and operated business servicing New York City since 1976. At Gateway Plumbing & Heating, we pride ourselves on having the best trained crew around. We believe training and fair wages are the key to maintaining a great staff. Our staff is kept up to date with ongoing training programs both in house and off site.
The more experienced techs train the newer hires and our top technicians regularly attend factory training sessions and seminars given by manufacturers' reps. All new staff members are carefully screened by a 3rd-party agent to ensure the person we're sending to your job is not only competent but also trustworthy.
The more experienced techs train the newer hires and our top technicians regularly attend factory training sessions and seminars given by manufacturers' reps. All new staff members are carefully screened by a 3rd-party agent to ensure the person we're sending to your job is not only competent but also trustworthy.
Services
Gateway will work with you, taking care to keep your job moving by coordinating and working with other professionals on-site. These guys are the best don't look anywhere else 100% satisfied and would recommend without hesitation. These guys know steam heat. They came highly recommended from a guy named Dan Holohan who writes books on the subject and after the first consultation, you'll understand why.
Reviews (11)
Tom K.
Feb 26, 2021
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The highly recommended steam boiler they installed failed after 7 years. We had them service it on a regular basis. Their "very generous offer" was to replace the 10 year warrantied part for $3600. They are happy to take your money up front but apparently it doesn't mean anything when something goes wrong.
Anwar R.
Mar 27, 2019
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You know those companies that tell you to be home during a "window" and then don't even bother showing up? This is one of those companies. They'll cancel on you and take zero responsibility. Do yourself a favor and hire a different company, or go to night school and learn plumbing yourself, because it will be faster than getting a response from them.
Mark D.
Oct 24, 2018
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Gateway technician Strato worked on my weils mclain burner. He tuned it up and showed me the condition of the unit. I was pleasantly surprised. Not only was Strato professional & talented at his job but he was fantastic to speak with. Very informative. The boiler is working well thanks to him and Gateway. I will continue to use Gateway every year for tune up or any fixes.
Holly S.
Jan 22, 2018
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I recently purchased a TekMar thermostat from a competitor of John for my eight unit coop.
It was a total disaster. I was not sure if the problem would ever get resolved.
Luckily I found John and later his coworker Anthony. They came to my rescue and saved me money,time and from total embarrassment. I received so much help and information. Their price was very reasonable for the high quality service provided.
Just as important I felt like I was being helped by a friend. I am echoing others but I have to say I wish more plumbing/service companies were like Gateway.
It was a total disaster. I was not sure if the problem would ever get resolved.
Luckily I found John and later his coworker Anthony. They came to my rescue and saved me money,time and from total embarrassment. I received so much help and information. Their price was very reasonable for the high quality service provided.
Just as important I felt like I was being helped by a friend. I am echoing others but I have to say I wish more plumbing/service companies were like Gateway.
Wilbur Z.
Oct 03, 2014
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When my niece called me in a panic to recommend a good plumbing & heating contractor to do work in her Brownstone in Brooklyn, I said look no further than Gateway Plumbing & Heating. They showed up as scheduled, told her what needed to be done, showed up as scheduled to do the work and really impressed her with their professionalism.
They installed my steam boiler a few years back and didn't just install a boiler they performed a work of art. Drop header steam piping is a lost art. Not so with Gateway. They re-piped the boiler and wow, no more banging pipes. My fuel bills have gone
They installed my steam boiler a few years back and didn't just install a boiler they performed a work of art. Drop header steam piping is a lost art. Not so with Gateway. They re-piped the boiler and wow, no more banging pipes. My fuel bills have gone
Gina R.
Jul 27, 2014
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Sometimes I am forced to have these guys because I am a tenant and do not get to decide whom to hire. The past three times they did an o.k. job, but 2/3 times tried to overcharge. No surprise charges, please! The last one who came (yes, we have a lot of plumbing troubles), when I called him on some imaginary charge, I could actually see that he was trying to make something up to account for the extra charge. When I called to complain, it became clear: the overcharging is not a bug, it's a feature.
George M.
Apr 23, 2014
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I have never written a Yelp review. I had Dave come out to my Brooklyn home to give me an estimate on installing a new heating and AC system. No small job. He promised to get back to me with an estimate. That was March 11. A week later I sent a follow up email requesting to know when I would hear from him. No reply. Two weeks later I called the office and was told by the woman who answered that I would get the estimate within the week. No estimate. Two weeks later I called again and was again promised an estimate within the week. No estimate. A week after that I followed up with an email
Mary Jean B.
Feb 05, 2014
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We just called them to get an estimate for a small job -- installing a new garbage disposal (we've already bought the disposal) and faucet (ditto). Their quote? $600, plus some $19 ridiculousness. Got to be kidding me. Another plumbing company quoted us $175, which still seems a little high but at least in the ballpark. Not sure what universe these guys are living in.
Miriam B.
Dec 03, 2013
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Our toilet was leaking to a point where we didn't know what it was that was leaking... Through friends, and some research online, we found Gateway Plumbing.
They responded very quickly and had a foreman (John?) on-site within an hour who took a look, made an assessment of the problem and sent a repairman within a few hours.
It was a very positive experience since they responded so fast, were very nice and everything was easy. And they fixed the problem!
I'd recommend them!
They responded very quickly and had a foreman (John?) on-site within an hour who took a look, made an assessment of the problem and sent a repairman within a few hours.
It was a very positive experience since they responded so fast, were very nice and everything was easy. And they fixed the problem!
I'd recommend them!
Bob H.
Dec 03, 2013
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Fast, totally reasonable. And no BS on the pricing either. I haven't used them for major work, just some emergency stuff (I've had a corroded pipe or three), and they're nice guys who make quick work out of it with no nonsense. Not only that, I know it shouldn't be such a huge deal, but they totally clean up and there's no sign of the mess that was there just hours before.
Sani W.
Nov 05, 2013
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They have a 24hour hotline, but no 24hour service and non of the agents bothered to explain that while i was waiting throughout the night for a plumber to call me back. But something magical happened when i posted this not-so-positive review over here, the owner of the business called me right away!! How awesome is that?! So if u ever need immediate attention just post here. Freedom of speech ftw!!
