60 Second Response-Time Guarantee and We Answer Our Phones LIVE When you have a computer- or IT-related issue, we guarantee to have a knowledgeable, qualified tech take your call and start working on the problem within minutes. This means we always minimize your downtime. Here at Impress We Keep Stock on Hand In Our Warehouse.
Most IT Firms do not carry inventory, meaning that you have wait days to get spare parts or replacement computers. By carrying all parts, computers, laptops and servers in-stock we are able to get you up and running in hours, not days. We CAREFULLY select, train and hire top-level professionals who are local to us and who know you and your company.
Most IT Firms do not carry inventory, meaning that you have wait days to get spare parts or replacement computers. By carrying all parts, computers, laptops and servers in-stock we are able to get you up and running in hours, not days. We CAREFULLY select, train and hire top-level professionals who are local to us and who know you and your company.
Services
In 2003 Impress opened up their New location in Texas. Over the past 16 years, Impress Computers has grown to one of the top IT Support Companies in the area, with hundreds of 5 star reviews from Google, Yelp and Facebook. In 2015, Impress purchased their own building and are able to offer high-tech, yet friendly, IT Support to businesses in the Katy, Fulshear, Cypress, Houston and Sugarland Area.
Had a wonderful experience with Impress Computers. We experienced a hardware issue that we knew would would be expensive to address. Impress provided us with a replacement recommendation of our old computer and they were able to transition everything to the new computer within 24 hours.
We did experience a communication lapse/interpretation issue with the technician regarding installation of MS products onto the new computer but Impress Computers took responsibility and we mutually agreed on a quick and acceptable way to resolve the issue.I recommend Impress Computers for personal and small business needs.
We did experience a communication lapse/interpretation issue with the technician regarding installation of MS products onto the new computer but Impress Computers took responsibility and we mutually agreed on a quick and acceptable way to resolve the issue.I recommend Impress Computers for personal and small business needs.
Please note: All fields must be filled in. If you are not sure what to enter, just type N/A in that field. There is a $50 Non Refundable Deposit Fee, which is applied to the Final Repair Costs or to cover the technicians time should the customer decline the repairs. This is to pay for the $50 Non Refundable Deposit Fee, which is applied to the Final Repair Costs or to cover the technicians time should the customer decline the repairs.
Our Commercial Managed IT Support for Katy, Houston, Energy Corridor and beyond includes:. Our managed services include servers, workstations, onsite computer support services and service contracts. Impress Computers medical and dental managed IT support services help manage your practice and keep that technology up and running in the medical and dental IT support field.
We can guarantee a fast response time, minimize your downtime and proactively keep you up and running. No outsourced Remote Support from overseas - all our support techs are based right here in Houston. Instead of spending money on new IT employees, hardware, software, employee benefits, Impress Computers provides you what an employee can't.
Reviews (18)
Kent S.
Jun 24, 2021
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This is a follow-up, in answer to Roland Parker's June 4 response to my initial review of May 3.
Mr. Parker apologized for the delay in processing the promised refund, but then attempted to trivialize the importance of it by indicating that the delay was only 1 week. If that was true, I would agree with him (and I would characterize myself as unjustifiably restless).
But the delay in handling the refund wasn't 1 week, it was over FIVE WEEKS and, no, that isn't acceptable or justifiable. Mr. Parker promised the refund on Feb 21; the order shipped on Feb 22; I mentioned the refund
Mr. Parker apologized for the delay in processing the promised refund, but then attempted to trivialize the importance of it by indicating that the delay was only 1 week. If that was true, I would agree with him (and I would characterize myself as unjustifiably restless).
But the delay in handling the refund wasn't 1 week, it was over FIVE WEEKS and, no, that isn't acceptable or justifiable. Mr. Parker promised the refund on Feb 21; the order shipped on Feb 22; I mentioned the refund
Tam S.
Mar 26, 2021
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Abhi P.
Mar 09, 2021
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I purchased an AMD Ryzen 5 5600X processor from Impress Computers. They mistakenly sent me a Ryzen 5 3600 processor instead. I contacted Roland by phone and he very quickly sent me a shipping label to send the 3600 back to him, with the agreement that they would send the 5600X upon receipt. After shipping the processor back, I found the processor for a slightly better price, and being on a tight budget, emailed Impress to request a full refund as opposed to the originally agreed upon replacement. They did so as soon as they received the processor.
While my transaction with Impress Computers may
While my transaction with Impress Computers may
Fat L.
Mar 02, 2021
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Shady sales practice.
Preordered Asus 3090 at 2k. Asked when they would get more stock. At first, no eta. I then requested to cancel and refund me.
They said ok and processed a refund. I then asked again after they quickly cancelled my order, they then updated to this weekend.
I've asked that they retake my order at the same price (since this was stock that they should have ordered already from the manufacturer at what ever price they get it at)
They wouldn't do it, stated there was a price increase. You are telling me the order you placed with your vender Asus already
Preordered Asus 3090 at 2k. Asked when they would get more stock. At first, no eta. I then requested to cancel and refund me.
They said ok and processed a refund. I then asked again after they quickly cancelled my order, they then updated to this weekend.
I've asked that they retake my order at the same price (since this was stock that they should have ordered already from the manufacturer at what ever price they get it at)
They wouldn't do it, stated there was a price increase. You are telling me the order you placed with your vender Asus already
Jimmy T.
Feb 11, 2021
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Absolutely wonderful customer experience with them! It was by sheer luck that I came across Impress Computers in my search for the AMD Ryzen 9 5900x cpu, and I have absolutely nothing but praise for how Roland and the team handled the delivery of this product with scalping and supply chain disruptions running amok for this product at even the major authorized resellers (e.g. Best Buy, Amazon, Newegg, eBay, etc) out there. Most importantly, Roland was very communicative and transparent about the status of the pre-order I placed on this product.
Angelica A.
Mar 19, 2020
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Tuan T.
Dec 13, 2019
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I love their front desk services and technician team too. A technician named Hazem helped me a lot to analyze my laptop's situation and explained how he would fix it and made my laptop returning to its golden age cuz my laptop was having difficult techibical issues and overheating problems which drove me into headache and I brought my laptop to other computer shops to troubleshoot it but all those guys gave up and told me my computer was imposible to fix and they asked me to continue to use this unstable laptop until I found impress computer through google reviews and recommendations- I was
Fred T.
Dec 13, 2019
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Mathew W.
Jul 12, 2019
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I had a couple of failed fans in my laptop. I dropped it off and they did a diagnosis on it. Got back to me fairly quickly with what it needed so I could authorize the work. They gave me an approximate finish date and then beat that estimate by a couple of days. Very much quality work and Professional Service. The cost was less than I expected by at least $50. I highly recommend impress computers.
Carolyn V.
Apr 14, 2019
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My laptop wouldn't charge while I was out of town, so I took it to the store chain where I had bought it. When the different plugs didn't help, I was given a quote for $450 and 3 weeks to ship it away and replace the mother board, as the electronics store told me was necessary. I declined.
When I returned home, I brought it to Impress Computers. They told me they would order a replacement for the DC outlet and repair it for $150. It would take a few days. Done! They kept me posted on the repair as it progressed; their people were personable and professional. We are very fortunate
When I returned home, I brought it to Impress Computers. They told me they would order a replacement for the DC outlet and repair it for $150. It would take a few days. Done! They kept me posted on the repair as it progressed; their people were personable and professional. We are very fortunate
Edgar V.
Apr 13, 2019
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I went to Impress Computers to fix my laptop, which was actually a suggestion from a Best Buy employee due to their high fees for the repairs I needed. Overall the price was reasonable in the end after the repairs.
Where my experience was extremely lacking was when it came to their customer service. After I dropped off my laptop and charger, I was told I would be contacted within a day or two for an update on the parts that needed to be ordered for the repair. They called me promptly after a day, and left me a voicemail. I called them back and they notified me about the cost and that it would
Where my experience was extremely lacking was when it came to their customer service. After I dropped off my laptop and charger, I was told I would be contacted within a day or two for an update on the parts that needed to be ordered for the repair. They called me promptly after a day, and left me a voicemail. I called them back and they notified me about the cost and that it would
Graham G.
Mar 03, 2019
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Yet another 5 star review. Here's the story. I had a 7 year old I Mac. It had run its course but I didn't pay attention to the fact that the hard drive was failing. I waited too long and took the very heavy machine over to Simply Mac over in La Centerra. They told me it would cost about $1000 to send my drive to some 3rd party repair facility to extract all of the data. I shelved the mission and put the hard drive up in a desk. 2 years later we are moving and so the question came up and my devastated wife who queried how could you leave 8000 photos on there and not be smart enough to
D. & Apos Ann I.
Jan 16, 2019
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Kenny H.
Dec 07, 2018
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Dennis H.
Jul 26, 2018
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David F.
Oct 11, 2017
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I had problems with my computer.. the manufacture sent the wrong part, the computer data was needed, I was frustrated as I had a report due and the info was on that computer.
Roland, calm and collected, solved the problem, was in communication and got me up and running with an alternate solution.
Very impressive. They will get my business again and again.
Roland, calm and collected, solved the problem, was in communication and got me up and running with an alternate solution.
Very impressive. They will get my business again and again.
Richard W.
Sep 26, 2017
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Phillip H.
Aug 02, 2016
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