Hess Brothers Florist

I called for a last minute arrangement for a family member. They delivered it that day and the delivery driver sang Happy Birthday to her. She was thrilled with the arrangement, the delivery and sending me pictures a week later to show how beautiful and well they were holding up.

Absolute perfection! On-time delivery, high quality flower arrangement, great attention to detail, and thoughtful delivery person! Will be back soon!

Very difficult to get a hold by email as soon as they received my deposit. There was better communication later after I complained but I still don't think it made up for it.
They told me they couldn't deliver to my venue because it was a labor day weekend and the boss wanted to take out his boat. So we asked the best man to pick them up the day of. He did and my bouquet looked nice except the dusty miller had already wilted badly. The girls daisy bouquet stems were really long and it didn't look like they took much time to wrap them. Sloppy.
On top of all of that they did not include the throw

Service from Hess Brothers is always top notch. This company goes above and beyond and delivers the best service in the area.

I had received a birthday bouquet, and the white roses didn’t do well. I called to inquire what I could do to help them along, but was too late (Christmas holiday weekend) to speak directly with the florist. On the morning of the first business day, I was treated to a replacement bouquet. This was not remotely anticipated or requested. What a wonderful surprise! Thank you for the over the top customer service!

A cute local florist focused on customer service.....no more. Expect being placed on hold for too long, then speak to an inexperienced agent (not a Hess Bros employee) after waiting on hold for 15 mins, was told to call back again later.... so I decided to order on line.... the flowers were delivered a day late and when I called the check on the flowers that were late.... I spoke with another person (not a Hess Bros employee) that was clueless. I am done with Hess Bros..... you've been warned, good luck if you choose to roll the dice with them. Oh and the bouquet....was very unimpressive... shame

I live in Charleston and called in flowers for my sister in Hamburg. The sales lady was friendly and very informative about flowers and color suggestions. The plant and flowers are beautiful. The delivery gentleman even sang to my sister! Very impressed!!

OMG what a great family owned business. I recently ordered a garden dish for my neighbor that lost his sister unexpectedly. Hess Brothers expertise helped me choose amazing flowers were delivered the next day. I received such a nice call from my neighbor, thanking me for such a thoughtful and beautiful arrangement! Thank you for helping ease the pain of an unexpected loss with such beautiful flowers! A customer for life.

Yay Hess Brothers, you made a long lonely January seem brighter and happier for my mom. The sales person was a tremendous help when trying to decide on what to send. Although moms memory is not what it used to be, I heard over and over how these beautiful flowers just made her day. Thank you
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Called the store on Monday for a Christmas arrangement said they would deliver in the next couple days they took the money out of my bank here it is Christmas Eve and still no delivery called the store at 3:45 today and they said they would check on order and call me back it is 3 hours later and no phone call back thank you for upsetting my Christmas with no gift for my sister in-law update they finally delivered it at 6:30 at night Christmas day sad to say but that's a little late to enjoy will not be ordering from you ever again have tried to call store 4 times and get a run around as to who

Special Thanks to Hess Florist in Hamburg! My daughterCaryn had these sent to me for my Birthday on April 8th! They are still brightening my days during this quarantine! Support local Business! Also thank you Caryn for picking them out!

Hess Brothers did an amazing job for our daughters wedding September 2019. The Arrangements were spectacular. Hess Brothers were overly accommodating to changes in design and theme of the wedding and captured her rustic, romantic, country vision. Working with Bonnie throughout this process was a pleasure. My daughter had 9 Bridesmaids, 20 table arrangements and a 2 tier head table and every flower and arrangement was her exact vision.
Highly recommend.