Shuttle Express has a transportation service for everyone: new town cars, SUVs, high-end luxury vans, standard shuttles, and coaches for group transportation. Plus, our professionally-trained chauffeurs are hand-selected, background checked, drug tested, and insured for your safety.
Booking is easy: book your shuttle and town car on our APP, book online, or call to reserve your coach and bus service - we'll get you to Sea-Tac and back, or anywhere in the region, safely and on time.All drivers undergo extensive safety training-we are among the nation's safest transportation companies.
Booking is easy: book your shuttle and town car on our APP, book online, or call to reserve your coach and bus service - we'll get you to Sea-Tac and back, or anywhere in the region, safely and on time.All drivers undergo extensive safety training-we are among the nation's safest transportation companies.
Services
Church Connect is a customizable program focused on a safe, trustworthy, and reliable transportation service. Church Connect allows senior guests to have their independence and peace of mind by providing transportation from home to their place of worship. This door to door service allows our guests to continue their faith with the community.
You can also call our friendly, helpful Guest Service Representatives 24-hours a day at 425-981-7000. Please have your flight info ready, since our system checks for accurate flight data to make sure we get you there on time. We'll email you the confirmation, so check to see that everything is correct; contact us at guestservices@shuttleexpress.net if it isn't.
Your safety is very important to us. When inclement weather hits, we take precautions like adding snow tires, increasing the time we allow to get you to the airport, and offering alternative pick-up locations when roads become impassable or unsafe. Check back here often for service updates that may affect your booking.
Are you looking for a full-time lucrative business opportunity, or do you just want to earn great money on your free time?. If you have the drive to succeed and want to work for yourself, consider becoming a business partner-chauffeur with Shuttle Express. We're seeking energetic, dependable partners who truly enjoy making a difference with safe, caring service.
Shuttle Express gets you to Sea-Tac and back with friendly, safe transportation service you can trust. It's easy: book online, then we arrive at your door, handle your luggage, and get you to your flight on time. And, we've got more than shuttles! Try our private sedans, SUVs, and coaches for individual and group service to the airport or anywhere.
Reviews (25)
Nicole Brann
Dec 25, 2021
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Driver was very kind and respectful. My issue comes down to safety. I requested and paid $30 for a car seat for my one year old. Instead, the company provided a forward facing booster seat. Prior to pick up the dispatcher asked for my sons weight, etc. and even with this precaution the provided booster seat was not designed for someone so small (my son did not meet the minimum weight requirement). When I addressed this issue with the company I got an email that said “thanks for your input.” Aka they absolutely do not care.
Edit since the owner is attempting to make me look not credible by
Edit since the owner is attempting to make me look not credible by
Bobby Hoeppner
Dec 10, 2021
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Outstanding! I'm a corporate travel agent and we use Shuttle Express in Seattle for a couple of our VIP, high-touch accounts. I've been in the travel industry for over 20 years and I can honestly say this is one of the BEST and most professional ground transportation companies I've ever worked with. They completely understand what is important to the client in all areas, from booking, cancelling, quick response times, accuracy, attention to detail, customer service. They have nailed every little detail. I particularly love the email confirmation they send out. Easy to identify all the info you
Dwayne Perkins
Oct 15, 2021
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Highly recommend. Driver showed up early wearing a suit and driving an immaculate condition suv. He was very professional and friendly. He loaded and unloaded all the baggage. I read some of the low reviews and they looked unfair to me... Just people who screwed up their reservation and want to blame someone else. They send you email confirmation... Review it. They also text you when on the way and when they arrive. You can track progress as well. You get what you pay for and if you want reliable, professional shuttle service, then I recommend this company. My trip was from Tacoma to sea Airport
David Matthew Shere
Aug 29, 2021
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DO NOT USE THIS COMPANY.
SE used to be a good company and I've been a regular customer since around 2013. This past trip was my first flight from SEATAC in two years. Outgoing trip was uneventful; return trip there was a typo in the itinerary due to a problem with their automated system. SE claimed the typo was my fault and billed me twice for the return trip, despite a supervisor negotiating a lower rate on the phone (which I have an invoice to back up). I don't care how hard the COVID lockdown has been on companies like SE, at this point they deserve to go under. Financial hardship doesn't give
SE used to be a good company and I've been a regular customer since around 2013. This past trip was my first flight from SEATAC in two years. Outgoing trip was uneventful; return trip there was a typo in the itinerary due to a problem with their automated system. SE claimed the typo was my fault and billed me twice for the return trip, despite a supervisor negotiating a lower rate on the phone (which I have an invoice to back up). I don't care how hard the COVID lockdown has been on companies like SE, at this point they deserve to go under. Financial hardship doesn't give
James R.
Jul 21, 2021
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Mike Britt
Jun 11, 2021
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I have used this service for 25 years mainly because I've felt there were no better options. They have continually raised the rates, and last time I used them, they didn't have my information on file, and didn't know who I was. Some of the drivers can't find my house, leaving me to haul my bags down the street and go find them. At this point, Shuttle Parks are cheaper and I don't think I'll be using their service any more
Mike Trillo
May 16, 2021
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We had about 12 luggages, and the van that showed up not only 10 min early, it was more than big enough to fit all our luggages in it. Irma the driver was very polite, even helped us load and unload our luggages, and we had the best talk with her on the way to the airport! And yes, they cost more, but wouldn't trade it from the many failed experience I've had with uber or lyft. You get what you pay for folks! Highly recommend this company... :)
James K.
Apr 22, 2021
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Excellent experience!!! Booked round trip from my home to SeaTac Airport, Mircea took us to the airport and Katie picked us up at the airport. Both chauffeur's were extremely professional and early to pick us up. Both engaged us with conversation along the way and took care of all of our needs. We especially appreciated the return service at the airport, Katie retrieved our bags from the carousel before we arrived at the carousel and promptly escorted us to the vehicle. Both cars were luxury vehicles. Both drivers made going to and from the airport painless. Literally have not had a better
Steve Winschel
Aug 20, 2020
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We booked and prepaid in full $372.00 to Shuttle Express for dates of service 8/1 and 8/8/2020.
Unfortunately our cruise has been cancelled and we no longer need shuttle services. I have called several times, left several messages, and left several emails. I have not received any communication regarding my refund. We do plan to take our cruise at a later date, just not sure when. We just want a refund.
Unfortunately our cruise has been cancelled and we no longer need shuttle services. I have called several times, left several messages, and left several emails. I have not received any communication regarding my refund. We do plan to take our cruise at a later date, just not sure when. We just want a refund.
Wade H.
Feb 14, 2020
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#shuttleexpress These people really screwed things up last night!!! I had a late flight (midnight) and checked in for my reserved trip home. The "coordinator" told me it would be a half an hour or so till my van showed up. She left at 1 am I didn't.... An hour and a half later a van finally showed up.... Why do they have to lie to you?
Anthony W.
Jan 23, 2020
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Go ahead. Make a reservation. Pay your money. It is good to do these things in advance to avoid travel headaches. Planning things in advance is the best way to avoid surprises and have a smooth experience at the airport.
Except for Shuttle Express. Your reservation means nothing. As it turns out, unless somebody else makes a reservation at the same time, heading the same direction, Shuttle Express can't help you. They'll book your reservation. They'll accept your money. They'll put you on their list. They just won't actually give you a ride unless somebody else
Except for Shuttle Express. Your reservation means nothing. As it turns out, unless somebody else makes a reservation at the same time, heading the same direction, Shuttle Express can't help you. They'll book your reservation. They'll accept your money. They'll put you on their list. They just won't actually give you a ride unless somebody else
Ronald H.
Nov 13, 2019
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Just terrible. Scheduled a 640am pick up to get to the airport. No show. Called them. They said, "Oh we're having mechanical trouble. We can't get to you until 730am at the earliest and we can't guarantee we'll get you to the airport on time for your flight either. But we can refund your payment." WTH! That's why we called in advance and arranged the service. No remorse. Lame. You're better off walking.
J. Ga
Oct 08, 2019
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I've used shuttle express for as long as I can remember. I had good experience with them in the past because the drivers were always on time. I used shuttle express again but this time the driver did not arrive on time and I tried to called the company and no one picked up. I had a plane to catch so I called a nearby Taxi company. Shuttle express showed up just about the same time the Taxi showed and I felt bad for having to cancel the Taxi services because I already paid shuttle express when I booked my reservation online and didn't want to lose my money. It would have been nice if someone could
Casey B.
Sep 21, 2019
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Made reservation. Was told it would be 5-10 minutes after we check in at desk.
After waiting in line with the understaffed desk for 16 minutes, we were then told 30 minutes for a van.
Nothing Express about it.
Uber would have been $20 cheaper too.
Avoid. Just uber or take regular cab.
Fyi it's now been an hour since we landed. No van.
After waiting in line with the understaffed desk for 16 minutes, we were then told 30 minutes for a van.
Nothing Express about it.
Uber would have been $20 cheaper too.
Avoid. Just uber or take regular cab.
Fyi it's now been an hour since we landed. No van.
Chris P.
Jun 14, 2019
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Poor service, reserved a private van from the hotel to the airport weeks in advance. 10am has come and gone, still no driver. Called customer service at 10:15am I was told another 15 minutes... it's now 10:30am and still no driver.
Just tried to locate my driver from the company website and it seems they switch my driver to another driver. Something seems fishy... what's supposed to have been a private ride with a scheduled pickup time seems like this company is switching drivers around to make money and letting people wait.
Driver has arrived an hour later than scheduled. Wonder
Just tried to locate my driver from the company website and it seems they switch my driver to another driver. Something seems fishy... what's supposed to have been a private ride with a scheduled pickup time seems like this company is switching drivers around to make money and letting people wait.
Driver has arrived an hour later than scheduled. Wonder
Jenny B.
Feb 19, 2019
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I wanted to give them 0 stars, but the dapper-dressed driver saved the rating.
I booked shuttle express for my granddaughter's and my trip to and from the airport. I booked online 2 months in advance, and made a notation that she would need a booster seat. The reservation was accepted, and it wasn't until the day before my trip down that they told me no booster (or car) seats were available. Quite frankly, if that's the policy, it should be plainly and visibly stated within the website and reservation form. By the time I was told, it was too late to make other arrangements.
The
I booked shuttle express for my granddaughter's and my trip to and from the airport. I booked online 2 months in advance, and made a notation that she would need a booster seat. The reservation was accepted, and it wasn't until the day before my trip down that they told me no booster (or car) seats were available. Quite frankly, if that's the policy, it should be plainly and visibly stated within the website and reservation form. By the time I was told, it was too late to make other arrangements.
The
Jt T.
Jan 27, 2019
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Not that great. The drivers and staff are nice and helpful, but there's only so much they can do when they're trying to maximize riders per van. It's only a little cheaper than a ride app to many places at most times, and it'll take way longer. They say you will wait 25 min or less leaving from the airport, but it's often longer than this, and then if there are other passengers, that adds to the transport time. They also will push rides back if not enough people are present yet. If you're using the shuttle to get to the airport, the pickup window is 40 minutes but
Doug M.
Nov 14, 2018
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I've used Shuttle Express for years. The drivers have always been nice. However, the shuttle takes forever driving around picking up as many people as possible on the way there and dropping off as many on the way back home. They also tend to take their time picking you up after a flight which means sitting on a bench in an unheated area. You can do better with Century.
Liza N.
Aug 23, 2018
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Made reservations for my family of 8 prior to going on a 3 week vacation and thought this would be one thing I don't need to worry about when we arrive back.
Much to my dismay, after getting off over a 12 hour flight and delays from customs and baggage claim (duh, international flight), we found ourselves with no van. The company decided that since we were not there at an acceptable time, the van was offered to another customer. What?! I prepaid the reservation and you're telling me I have to wait?! After asking for 2 cars to replace the van they told me that they didn't
Much to my dismay, after getting off over a 12 hour flight and delays from customs and baggage claim (duh, international flight), we found ourselves with no van. The company decided that since we were not there at an acceptable time, the van was offered to another customer. What?! I prepaid the reservation and you're telling me I have to wait?! After asking for 2 cars to replace the van they told me that they didn't
Brian C.
Aug 22, 2018
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I would give Shuttle Express ZERO stars if I could. I pre-booked an airport shuttle for my family just like I do all the time. This time it was different. The shuttle was supposed to pick us up at 11:45am, but I never received the normal email confirmation that a driver had been dispatched. I called, and they said there's a 20 minute window, so the driver is not technically late until 12:05pm. 12:05pm came and went, so I called back as I still had not received an email confirmation with the dispatched driver details. The lady I spoke to told me that the driver is running late due to
Sheri C.
Dec 28, 2017
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I hired Shuttle Express for a corporate event for 40 people. Needed to have an excellent experience as it was a launch for a new restaurant. Shuttle Express delivered on service, execution and communication.
Everyone who was on the bus that day informed me that they had a great experience. They said the driver was on time and got them to each of the 4 destinations without any issues.
Everyone who was on the bus that day informed me that they had a great experience. They said the driver was on time and got them to each of the 4 destinations without any issues.
Zoe Brose McKendree
Nov 05, 2017
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Bryan Dawson
Oct 21, 2017
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On Friday June 9th, my family and I (a group of 7) returned from our cruise vacation to Seattle. We booked a hotel transfer from your organization many weeks in advance and were dismayed to find that we would wait upwards of 2 hours past our reservation time to travel the 3 miles to our hotel.
Several groups of people waited over 90 minutes for their shuttle through your company. And During this time you had two individuals who were in charge of organizing the placement of groups on shuttles and many groups were placed ahead of us. My mother in law asked for clarification many times and was rebuffed
Several groups of people waited over 90 minutes for their shuttle through your company. And During this time you had two individuals who were in charge of organizing the placement of groups on shuttles and many groups were placed ahead of us. My mother in law asked for clarification many times and was rebuffed
Cristina P.
Oct 12, 2017
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Getting to and from the airport can be costly and even though I have had pretty inconsistent experiences with Shuttle Express, it's the cheapest option for me. Some tips that have made it not a completely painful experience (note this for the "shared ride" not private option):
- Set your expectations low. Remember, this is not a private car service, so don't expect to have a car/bus waiting for you at the snap of a finger. They'll wait until they have enough people going in the same direction
- Be patient. Easier said that done when you're waiting for a ride for
- Set your expectations low. Remember, this is not a private car service, so don't expect to have a car/bus waiting for you at the snap of a finger. They'll wait until they have enough people going in the same direction
- Be patient. Easier said that done when you're waiting for a ride for
Sarah F.
Sep 21, 2017
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I usually read the reviews on Yelp before using a service, however, when my flight arrived at SeaTac and I didn't want to pay $50 for a taxi, I searched the Westin's travel info and they recommended Shuttle Express. I'm surprised to see the bad reviews. However, I do believe them.
When I arrived at 618a, I used their phone and there wasn't an answer. After an almost meltdown, I decided to wait 15 minutes and call again. Sure enough, a friendly gentleman answered and helped me.
I was picked up at 654a and at the Westin in Seattle at 727. Pretty good deal.
The car was clean
When I arrived at 618a, I used their phone and there wasn't an answer. After an almost meltdown, I decided to wait 15 minutes and call again. Sure enough, a friendly gentleman answered and helped me.
I was picked up at 654a and at the Westin in Seattle at 727. Pretty good deal.
The car was clean
