Lodestar Family Eye Care is an eye clinic that opened in April of 2014. We provide optometric and vision care to Palmer, Alaska and the surrounding Mat-Su Valley. Our office is uniquely beautiful, the staff provides the best in customer service, and our ideology is progressive. We believe in preventative and holistic eye care.
The word Lodestar is pronounced just as it is spelled, and it is a noun that means "guiding light" - as in North Star or Polaris. Our sole mission is to provide you with stellar service and to be your guiding light to better vision. We provide full scope optometry services and work closely with other physicians and surgeons to ensure you get the care you require.
The word Lodestar is pronounced just as it is spelled, and it is a noun that means "guiding light" - as in North Star or Polaris. Our sole mission is to provide you with stellar service and to be your guiding light to better vision. We provide full scope optometry services and work closely with other physicians and surgeons to ensure you get the care you require.
Services
We are a family owned and operated business that serves the vision and eye health needs of your entire family. By providing high quality exams, services, and products, we'll guide you and yours to better vision. We offer pediatric eye exams, comprehensive eye exams, medical eye exams, contact lenses, emergency care, and co-management.
Dr. Jake Frank is a trueborn Alaskan who grew up in many areas of Alaska, Montana, and Wyoming. He attended the University of Wyoming (Go Pokes) in Laramie where he received a Bachelor of Sciences Degree in Kinesiology and Health. Dr. Frank then moved to Oregon to receive a Doctorate in Optometry at Pacific University College of Optometry, where he met and married his wife Dr. Kara Reynolds, OD.
Dr. Kara Reynolds is a native Oregonian. She was raised in a small town in Eastern Oregon, Baker City, where she decided at a young age that she would become an eye doctor. She attended Pacific University, in Forest Grove, Oregon for her undergraduate education, and stayed to obtain her doctorate from the school of Optometry.
Annual (yes, annual!) exams are very important not only to determine if you need correction to see well, but also to maintain the health of your eyes and general health. They are the first line of defense for preventative eye care. While many eye diseases let you know something's wrong - with symptoms such as red eyes, light sensitivity, or flashing lights - some serious, vision-threatening problems have no warning signs.
Children cannot always help themselves. Most of the vision conditions that can affect them are painless and present since birth, so they do not know that anything is wrong. They think that how they see is the way that everyone sees. Worse yet, visual disorders in children can result in serious learning problems and, at times, even behavioral issues.
Reviews (18)
Sean Williams
Nov 24, 2021
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I have REALLY bad eyes, and Dr Frank took the time to make a real improvement to my glasses prescription, try to get contacts to work (which is very hard), and gave me thorough, detailed advice and answered all my questions about the possibility of surgery. Highly recommended!! Everyone I met was friendly and helpful and it's a really nice environment inside as well.
Mike Your Momma
Oct 23, 2021
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Kairi Dreier
Jul 24, 2021
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Extremely poor customer service. I scheduled an appt. 2 weeks ago and inquired about getting a pair of contacts in advance to hold me over. The woman I spoke to said she would talk to the doctor and call me back. She called back later to confirm that they could do this for me and that they would have a pair up front for me to pick up. Fast forward… to my appt. time, I showed up and discovered my insurance had lapsed. I was asked if I wanted to reschedule since I was trying to figure out my insurance, which I did. However, when I asked about the pair of contacts the woman rudely told me that
Ruthann Frisby Snider
May 16, 2021
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Stephanie Freeman
Apr 30, 2021
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Micky Boyer
Apr 21, 2021
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Rabbit Knows Best
Apr 20, 2021
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The so called eye doctor, Kara will verbally abuse you if you disagree with her husband's inability to diagnose an eye issue . This eye doctor duo, will tell you you have dry eyes when you are in there for ill fitting contact lenses. They will not make good on the contact service agreement instead bill your medical insurance over $ 300 for a bogus dry eye. Look up how eye doctors can "pad their bottom line' by billing medical insurance for dry eyes that is made up. They tell a myopic person that they can't see out of one of their eyes because "their computers tell us you can see' so "it is your
Doug Perry
Apr 19, 2021
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Skip Bourgeois
Apr 07, 2021
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Jackie Colwell Cohen
Apr 07, 2021
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Kaley Oen
Feb 27, 2021
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My son has gone through so many expensive ray ban frames that have scratched within the first week. We switched to lodestar and found these AMAZING glasses.
Hes had these about 2 months or so and even sleeps in them
(NOT ONE SCRATCH!!)
When he first put them on he said, "they were awesome!!".
No more rubbing on the ears & blisters on his nose.
Thank you to Lodestar for helping me find the best glasses for our busy boy & saving us money in the long run.
Ask for their flexible frames, they come in a few different shapes for boys & girls
Hes had these about 2 months or so and even sleeps in them
(NOT ONE SCRATCH!!)
When he first put them on he said, "they were awesome!!".
No more rubbing on the ears & blisters on his nose.
Thank you to Lodestar for helping me find the best glasses for our busy boy & saving us money in the long run.
Ask for their flexible frames, they come in a few different shapes for boys & girls
Lea Taylor
Jan 11, 2021
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This office goes above and beyond to meet your needs. From the front desk, exam with your provider to picking your glasses. You’re never rushed or pressured in any way. It’s a very relaxed and easy going experience. Myself and my mom followed Dr. Frank from another clinic that was closer to home. He is definitely worth the drive. I cannot recommend Lodestar enough!
Bettina Mileur
Dec 03, 2020
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During COVID time, the Lodestar staff was practicing safety precautions and everyone was wearing protective masks. Dr. Jacob was kind and compassionate; he led me through a state of art eye exam. He took the time to explain the health of my eyes at present and preventative practices for future eye health. It was much appreciated. The staff was wonderful (with the difficulty of mask wearing) as I navigated through paperwork, financial clarification, preliminary eye testing, and selection of my new glasses! Thanks Everyone!
Kayla Gehrke
Sep 30, 2020
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I had my appointment with my 13 month old and it went really well. Everyone was patient and helpful with both of us and Dr Frank had a lot of tricks to be able to look at her eyes and keep her entertained. He was super knowledgeable and told me quite a few things about eye health I’d never heard and I’ve been seeing an eye doctor for 15 years. I really liked their selection of glasses, it wasn’t just a bunch of the same glass type by different brands they had a lot of selection and Emily was so helpful and really kind (I hate glasses shopping). Definitely recommend and eaglets awaiting my
Crystal Shepherd
Aug 20, 2020
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Caroll D.
Oct 10, 2019
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Such a wonderful place for a complete eye care experience. I've been going here for about a year and absolutely think they are incredible! I love Dr. Frank , Emily, and Laura they are amazing! They also help you pick out cute glasses that fits you!! I highly recommend this place. They work with you the best that they can! I always have a smile when I come here!
Katie Henry
Dec 07, 2018
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Everyone I saw at Lodestar was exceptionally friendly, kind, and knowledgeable. From the lady at the front desk, to the tech who was super nice yet expedient, to Dr. Frank who really took the time to discuss my exam with me, to the lady who adjusted my glasses.. they were all terrific. I work in healthcare and am not always impressed being on the other side. Lodestar does a great job at explaining the procedures and results in a very caring and compassionate manner. It's wonderful to have such a professional and beautiful eye care place right in Palmer. Thanks, Lodestar!
Neal Therrien
Jan 07, 2015
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I truly enjoyed the entire staff and Dr Kara Reynolds. The experience was pleasant and very comfortable. The office is well designed and spacious. There is a large selection of eye glass frames to choose from. Simple to sleek, you will find the frames you want! The most impressive part of my visit was the state of the art equipment and how Dr Reynolds explained why she was using it and what each piece did. I recommend Lodestar Family Eye Care to all my friends and family. Yes, the service was simply that good!
