Welcome to The Web Zone, proudly serving Eugene, Springfield and greater Lane County for over 5 years. We use our expertise in data recovery, network security and administration, tablet repair, screen repair, virus removal, desktop and laptop repair and provide support for Mac, PC and Linux systems to bring higher quality services to our community.
What makes us different is our commitment to client satisfaction, getting the job done right the first time, and our passion for technology. The Web Zone supports all computer platforms! Whether it's Apple's macOS, Linux, Microsoft Windows or even Unix! At our full-service computer repair shop we offer desktop repair, mac repair, laptop repair, tablet repair server repair; we do it all and we stand by our work with a 90-day labor warranty.
What makes us different is our commitment to client satisfaction, getting the job done right the first time, and our passion for technology. The Web Zone supports all computer platforms! Whether it's Apple's macOS, Linux, Microsoft Windows or even Unix! At our full-service computer repair shop we offer desktop repair, mac repair, laptop repair, tablet repair server repair; we do it all and we stand by our work with a 90-day labor warranty.
Services
The Web Zone is a Eugene family owned and operated small business. We have over 25+ years of combined IT and business experience and utilize proven and tested technologies. Our business has grown by word of mouth and because of our clean, family and customer friendly atmosphere. We place great importance on our customer care and attention to detail.
At The Web Zone you will find that we truly are the best local computer repair shop. We service and support all of your technical needs. Our staff is friendly and very knowledgeable, and ready to answer all your questions. At our repair lab we will help you get though any technical problem you might face.
Whether you are looking for a brand new TV or want to repair your old one, you can rely on us for professional workmanship and excellent customer service. With over 30 years of experience, our low voltage certified technicians can repair even the most difficult problems you may be having with your TV.
The Web Zone carries a wide variety of computer parts and accessories and cell phone parts and accessories. If we don't have what your looking for in stock, we can order it! We also carry computer networking tools and materials. So, whether you need a new hard drive for you computer or you are building out a network and need bulk cat 5 cable, we can help you.
Thanks for bringing my laptop back to life in a timely manner, despite part delivery problems you've experienced. Today, I had the best customer service I have ever had. I have been traveling in the US and Canada for the past 6 weeks and totally dependent on my smart phone. It stopped working today.
Reviews (19)
Anita Lavassaur
Aug 16, 2021
Report
Julie Rockow
Jun 10, 2021
Report
I found webzone on the internet in September. I needed my screen fixed on my laptop. The first couple months Kevin kept me informed of what was going on. I was set up with a monitor while they were supposedly looking for my screen. It is now June and I only have half my laptop. I tried disputing the charge on my debit card. When the investigation was all said and done it was found a fair trade was made. The monitor was only supposed to be temporary. I do not recommend this company. They stole my laptop screen and my money.
Ricky Tan
Oct 05, 2020
Report
The fan of my alienware laptop was damaged after a normal maintenance. They even didn't install the cover on the right position. I called Dell customer service and required a on site service, the technician replaced whole of the heat sink to fix the abnormal noise made by the fan. I will never let them touch my computer again.
Geoffrey Smith
Dec 12, 2018
Report
I dropped my tablet a couple months ago and cracked the screen pretty bad. Thankfully The Web Zone was there to help me. For a reasonable price I was able to get my screen replaced quickly and they could not have been more helpful or friendly. Their senior citizen and veteran discounts also helped me save money. Don't bother going anywhere else, these are the professionals you need when your tech breaks down!
Erin Niles
Sep 25, 2018
Report
Reason for visit- laptop would not turn on
Solution- a new adapter and charging cord
Added fixes- cleared off a lot of malware, installed ad blocker, and virus protection
They were unable to provide me with a charger that would work. I am now looking up the proper parts on my own. Very disappointed that they were unable to provide reliable replacement parts through their vendors and ensure that the parts would work for my laptop. As a student I am very frustrated that I had to go without my laptop for so long- I first gave them my laptop on February 15th and it is now April 3rd. Thanks for the
Solution- a new adapter and charging cord
Added fixes- cleared off a lot of malware, installed ad blocker, and virus protection
They were unable to provide me with a charger that would work. I am now looking up the proper parts on my own. Very disappointed that they were unable to provide reliable replacement parts through their vendors and ensure that the parts would work for my laptop. As a student I am very frustrated that I had to go without my laptop for so long- I first gave them my laptop on February 15th and it is now April 3rd. Thanks for the
Hart F.
Apr 24, 2018
Report
Jeremy Fears
Jan 06, 2018
Report
Scam artists! Never ever take your cell phone to these guys. I never leave reviews for anything, but I would be remiss not to tell my story here so that no one else has to go through what I went through. If I could give zero stars, I would. They destroyed my $300 phone and screwed me out of $90. I brought in a brand new Sony Xperia Z3+ for a simple screen replacent. I had the phone for barely a week, when I dropped it onto my hardwood floor. It had a case on it, so the screen didn't physically break, but the LCD display inside was bleeding colors. I chose the WebZone for their 90 day warranty,
Laura H.
Nov 22, 2017
Report
Today ends more than a month of my horrible ordeal with the Web Zone. I came to them in part because they had "good" yelp reviews. I now know that the majority of this businesses accurate reviews can be found in the "not recommended" area. If you aren't a regular Yelp user, your review doesn't get recommended. If I had read some of those reviews, I never would have gone to this business.
I went there more than a month ago to get my iMac fixed. I signed a contract for $95 in service fees (but wasn't offered a copy of the contract, which he is legally obligated
I went there more than a month ago to get my iMac fixed. I signed a contract for $95 in service fees (but wasn't offered a copy of the contract, which he is legally obligated
Josh A.
Nov 14, 2017
Report
This place has a couple reviews (and A LOT of filtered negative reviews) but the overall experience is not great. The Web Zone has vague, confusing charging policies. The final price they charged was much more than the initial quote and the actual service took so much longer than expected.
Also, the service takes a really long time. The employees do not seem to get along with each other, which could be why customer service suffers. It's best to go somewhere else in Eugene-Springfield for similar service.
Also, the service takes a really long time. The employees do not seem to get along with each other, which could be why customer service suffers. It's best to go somewhere else in Eugene-Springfield for similar service.
Kirk Hoy
Sep 16, 2017
Report
I cannot describe in words how I was treated by this place for both a screen replacement on a laptop and a usb port replacement on a tablet. I would be very wary of The Web Zone. My equipment was returned in worse condition than when it was brought in, unfortunately they make you pay up front and now I understand why. Run far away from these guys.
After reading owners response I would like to edit my review: The laptop screen was not shattered but had a vertical line running through it. They did replace that, but the bezel ended up being kinked and not adhered in several places.. They said it
After reading owners response I would like to edit my review: The laptop screen was not shattered but had a vertical line running through it. They did replace that, but the bezel ended up being kinked and not adhered in several places.. They said it
Marta Oneida
Jun 03, 2017
Report
These guys are saints. The first time I used them a couple of years ago, I was so pleased at how fast they did things! They warned me that they had to order parts, but once they were in, it would be same day service. And it was!
Then, this year, I had the most complicated phone issue EVER. Long story short, they tried everything and cut my costs as much as they could - and in the end, found me a replacement phone for a great discount. All the while, they have been friendly and courteous with me, even though I was "that customer" that had to keep coming back with an issue! ;) Plus, they have been
Then, this year, I had the most complicated phone issue EVER. Long story short, they tried everything and cut my costs as much as they could - and in the end, found me a replacement phone for a great discount. All the while, they have been friendly and courteous with me, even though I was "that customer" that had to keep coming back with an issue! ;) Plus, they have been
Dan N.
Aug 07, 2015
Report
I have a Samsung Note 3, it is the best phone I've owned so far. I like it a lot. So, when I carelessly tossed it onto the bed and it landed on my M&P, smashing the LCD and digitizer I wasn't happy.
I called around looking for a price quote and the last place I happened to call was Web Zone. The owner was extremely polite, and knowledagble, but here's a big selling point.
Every one, all of the local area repair shops, were a week out on a screen. He had mine in two days, over the weekend!
You have excellent and knowledgable service and prompt, fast delivary. Exactly what
I called around looking for a price quote and the last place I happened to call was Web Zone. The owner was extremely polite, and knowledagble, but here's a big selling point.
Every one, all of the local area repair shops, were a week out on a screen. He had mine in two days, over the weekend!
You have excellent and knowledgable service and prompt, fast delivary. Exactly what
Gabriel K.
Jul 27, 2015
Report
I dropped my Nexus7 off for repairs. The staff was quite helpful and professional. Even though it turned out that my tablet couldn't be repaired the traditional way (tried "fixing" it myself first), the staff was full of suggestions for interesting 21st century solutions to my problem. I had to move, and left my device behind accidentally, and they sent it back to me! Great business. 10/10 would recommend!!
Robert M.
May 15, 2015
Report
Shula Jaron
Dec 07, 2013
Report
Had my iPhone 4S screen repaired after it was dropped and cracked. These guys were fast, efficient, and a great value. The owner is super friendly and took the time to explain exactly what they were going to do, what to expect and how long it would take. He got the job done within that time frame and now my phone looks like new and works perfectly. I would highly recommend using these guys for repairs of apple products as their work is good and their price is unbeatable.
Derek C.
Jun 20, 2013
Report
This place is terrible! I went in to get the screen on my droid fixed, and the owner Kevin said he could fix it in the next couple of days. After over a week of riding back and forth to his store (he kept saying that he would have it done soon) I saw my phone in pieces on his desk. He broke the LCD and said that I had to pay for it! When I said I wanted a refund he yelled at me, and he gave me the option of getting the pieces back in a bag and paying him $50 (because he "didn't work for free") or paying for the LCD that he broke. DO NOT GO HERE!!!
Christopher M.
Jan 19, 2013
Report
First off don't let these guys sucker you in with their "nice" and reassuring voices. These people are by far the worst repair shop Ive even encountered. I took my ipad2 in to get a digitizer replaced and it came back covered in glue, the power button was crooked, and the adhesive they used was super thick tape so my digitizer towers over the sides of the ipad2, so thick in fact I could run my pinky underneath the digitizer. On top of that they didn't put back on the boarder, not that they could have with their huge tape, but now the screen can constantly catch on everything
Physical Therapy S.
Dec 13, 2012
Report
Simone S.
Mar 09, 2012
Report
When I cracked the screen on my iPhone, I went to The Web Zone because they advertise this as a same day repair. It ended up taking an entire week because when it was first returned to me, I couldn't hear through the speaker. When I came back to their office, they initially refused to take responsibility. Since when is quality control the responsibility of the customer?
Over the course of 7 days I had to make 5 trips to their office. This was due to the errors made during repair but also because of their poor communication skills. One of the 5 trips was made simply to drop off my wall charger
Over the course of 7 days I had to make 5 trips to their office. This was due to the errors made during repair but also because of their poor communication skills. One of the 5 trips was made simply to drop off my wall charger
