Mike's Factory Direct is a family owned business that was established in 1999 in beautiful Fairfield County, CT. We come from humble beginnings, starting off with only 100 sq. We've been told a thousand times "we didn't know what to expect when we came here but we have to admit we're pleasantly surprised by the quality and value of your products & services!"
People often tell us that we are the best kept secret around and I respond by saying "we're not trying to be". The fact that we personally deliver 90% of what leaves our warehouse makes it an easy decision to drive an hour or 2 or 3 to save thousands of dollars knowing you don't have to rent a U haul or borrow someone's truck.
People often tell us that we are the best kept secret around and I respond by saying "we're not trying to be". The fact that we personally deliver 90% of what leaves our warehouse makes it an easy decision to drive an hour or 2 or 3 to save thousands of dollars knowing you don't have to rent a U haul or borrow someone's truck.
Services
Take the first step toward building your dream home! We have created a network distribution channel by bringing consumers together in volume. Our customers, are privileged to a wide selection of things like furniture, bedding, hot tubs, pool tables, kitchen cabinets, vanities, granite countertops and more.
We know how frustrating an unexpected hot tub or spa breakdown can be. Our service team can help you get your hot tub up and running quickly and efficiently. We are committed to giving our best to our hot tub owners and customer satisfaction is always our number one priority.
Our service department always keeps a steady supply of certified factory parts (both new and old) from Calderas Spas, Free Flow Spas, Premium Leisure, and many other manufacturers.Hot tubs are investment, and when you use high-quality replacements parts, you ensure its continued reliability and longevity.
Our service department always keeps a steady supply of certified factory parts (both new and old) from Calderas Spas, Free Flow Spas, Premium Leisure, and many other manufacturers.Hot tubs are investment, and when you use high-quality replacements parts, you ensure its continued reliability and longevity.
Our mission is to help you enjoy the wellness benefits of regular spa use by making water care easy. With Caldera you can reduce chemical use and decrease chlorine odor while keeping your hot tub sanitized, healthy and ready to use any time. Our unique and patented design automatically generates chlorine from salt, keeping water clean and fresh up to 3x longer than any other system.
Assess how soakers will access your spa and what lighting requirements and accessories may be needed to complete your installation. Determine the easiest way to deliver the product into your home or backyard, while ensuring a smooth delivery process. Schedule your FREE In-Home Consultation by calling us at (203) 557-3386.
Reviews (12)
Steven Calascione
Jan 05, 2022
Report
Marty R.
Nov 10, 2021
Report
We reached out to Mike's to repair our leaking hot tub. We just had it relocated and it developed a leak as a result. They charge you $195 just for a service call - and you have to pay that up front. They scheduled the service call and I waited at home all day for them to show. They did not. No call to tell me they couldn't make it or reschedule. I had to call them. They did send someone the next day. The service tech took the tub all apart and believed he tracked down the leak. He had to share his findings with the office to get parts ordered. I had to continuously call them for a status
Ian Harris
Oct 26, 2021
Report
Caveat Emptor! I wish I had checked the reviews before we purchased a hot tub from Mike. We paid $5k and were told to expect delivery in 2.5 months. Six months later...still no hot tub, but we did have plenty of excuses. Finally, we had a delivery date, but then they tried to charge us hundreds more for the exact same job that they quoted us for more than six months earlier. They denied what they had agreed to do and even tried to put words in my mouth about doing some of the project myself which was rather insulting.
Eventually we were fed up and simply asked for a refund. To their credit they
Eventually we were fed up and simply asked for a refund. To their credit they
Gale Joyce
Sep 13, 2021
Report
Mark Rowland
Jul 19, 2021
Report
D. M.
Jan 06, 2021
Report
Delivered Sep 2020. Bought the Utopia series Niagara Caldera brand. This is the top of the line Caldera (3 levels) second largest. Very satisfied with the quality. Took a while to get here because of Covid but Mike controlled our expectations well on that. The tub is beautiful -- white interior, gray exterior, very spacious, although in hindsight probably would have gone for the largest for a couple grand more. Mike is very good about instructing on keeping the chem levels right (we have the salt system) and those have been very easy to maintain. The water has been very clear although we haven
Albert Dzurka
Jun 27, 2020
Report
Back in 2013, we purchased an eight-seater unit. The team came and delivered it on time and we have had fantastic customer service and warranty work that was covered over the last five years. They communicated with us at all times if something had to be replaced and always helped us and cost-cutting and savings on using the hot tub in the most optimized manner. I would highly recommend checking them out if you’re in the market for a Hot tub.
Mike M.
Oct 27, 2019
Report
This is a terrible company, strongly recommend never to buy a hot tub from them. I hv been having problems with my tub since middle of summer. Maybe 4 years old. They said they needed parts and would take three weeks, after three weeks I called and they said they never ordered it and would take another three weeks. I called again and said another couple weeks. Parts eventually came but did t fix the problem. So they had to order more parts. The way they bill u is, u pay up front for service and parts..whether the parts are what u need or not. I think they just replace parts till it starts working
Jordan S.
Oct 31, 2016
Report
Horrible customer service experience, ordered a hot tub from these guys. Delivered it on the wrong day, messed up the ground level when they did deliver it and told me "nothing we can do about it" (although to be fair it could have been the contractor that laid the gravel, each are pointing their finger at the other). Was supposed to come with a free in-house water consultation and initial setup. Was told my sales person had quit and to call back in a few weeks for the consult. Few weeks later the water turned green, pool store tested and all the chemical balances were fine, suggested
Joanne R.
Oct 28, 2016
Report
Pamela J.
Aug 06, 2013
Report
Very happy this place exists. It was so easy to buy a fabulous bed at a very good price that was delivered the very same day. My tolerance level for complicated transactions no longer exists and the staff at Mike's made my transaction effortless. What more can you want? Also like the doggy in the store.
Nancy L.
Aug 21, 2012
Report
