NC Laser Wellness & Skincare

I booked a 6 session appointment with this company through a Groupon I found. At the first session, she was going over her "cleaning" routine with a new employee and honestly it made me question whether I wanted to stay for my visit or not. One of her tools is a brush that she uses to brush away dead skin from the area. She told this employee that all that needed to be done was to through it back in a plastic bag after using it because that was all the health department needed for them to do, was to not keep it exposed. Right ther made me start to think, well what other items do they not sanitize

Incredibly unprofessional. She was rude from the start. Didn't wear a mask during the entire consultation. Didnt seem to know the procedure she was discussing with me. First appointment after initial consultation she was a no show. Don't waste your time or money.

I went to get an eyelash lift. When I got there, she said that she was running 15 minutes late. No biggie. However, the eyelash lift didn't work AT ALL. My eyelashes were completely the same as before. Bonnie said that I should come back later in the week for a second eyelash lift and that the second one would be effective. So I scheduled an appointment for Friday. On Thursday, I got an email saying that my appointment was canceled. I emailed her asking why my appointment was canceled, and I got no response.
Also, while I was at my appointment, Bonnie talked about how she went to LA several times

DO NOT PURCHASE ADDITIONAL APPOINTMENTS WITH BONNIE!
The first appointment was interrupted by her daughter refusing to go to a hair appointment that Bonnie set up for her. She spent the next fifteen minutes dealing with her on the phone and cancelling the appointment. No problem, those things happen. Wished it had been a little more quiet and relaxing. So when she offered that I could purchase more appointments at the initial discount rate, I did so deciding to give her another opportunity. Her payment system wasn't working so I had to make the payment for the upcoming appointments on PayPal.

Wish I would have read her google reviews before I bought this Groupon! My first appointment I showed up on time to be told, I’m running 15 min behind, ok no problem I at there and waited 45 min until I finally had to leave. I emailed her that night to ask her about rescheduling, she responded apologized and said go ahead and book on her website. I booked for the following Friday at 530, I arrived to my appointment time and sat outside on the bench( you can not just walk into the suites of offices) I called her phone, no answer, I texted her number no response, I emailed her telling her I am

Positive: Communication, Professionalism, Quality
Bonnie is FANTASTIC! I have been going to Bonnie for a few years and my skin looks fantastic, thanks to her. I just got into the eyelash lift and I couldn’t love it more. Bonnie is not only professional but she is knowledgeable and I trust her 100% with my skin. I would recommend her to anyone.

Bonnie is so caring and nice! Whenever I receive facials from her, which is monthly, we always have fun conversations and I love my skin after we are done with them. My skin has been in the best condition ever since I started going! Thank you!

I made an appointment and met with Bonnie. She was so charming and delightful! I could not wait to get started on treatments. Made the 6 treatment payment and showed up for my first appointment...no one was there and no one answered the phone. I left a message and no one called me back. It was a 40 minute drive each way for me so I was not a happy camper. I kept trying to call and eventually reached Bonnie. She was so sorry and not sure what had happened so we scheduled a second appointment. Again, I drove 40 minutes and no one was there. No one answered the phone or called me back even though