Easy Choice Property Management

Stayed at a lovely vacation home managed by Easy Choice. They should change thier name to Lazy Choice. Nice higher end unit- but with absolute bare minimum (and LESS) management. I attempted contact with this company twice. Once before our visit, and once before we checked out. I never received any response to my first email about pool access (before our visit) which we were never provided; And received a poor response to my 2nd- which was in regards to the DIRTY SHEETS we discovered at the unit at 10pm as we attempted to get in bed for the night. The unit also featured a previous guest's dishes

Had a wonderful experience with Easy Choice. I was locked down and they were so amazing. We don’t know what we would have done without the kindness and care of Robert and his team. They really do have their customers best interest at heart.
Thank you & will definitely recommend you to family and friends.

2nd night in our Easy choose rental and “heated pool” is at 68 degrees. I called 24 hours BEFORE arrival and specifically confirmed it’d be heated upon arrival!!! I called Kim in Mgmt. 4 separate occasions and maintenance man shoes up 23 hrs later to say it’d take ANOTHER day to properly heat!!! At $360 a night for 2613 Dunville and not properly handled I’ll never rent or book a property through Easy Choice again!!! I originally poked thru VRBO and awaiting them to take action!

As a property manager we found Easy Choice great, at first, then the great member of staff who held them together left and it all fell apart.
Guests complained they were not able to get hold of Easy Choice, that staff were rude and unhelpful.
We had cleanliness complaints, bills were never correct, always an error in the favour of Easy Choice, of course! Problems were not dealt with properly and over-inflated costs, sometimes for items we had specified in writing for them not to do.
You get monthly emails from the CEO asking if everything is ok. If you ever dare reply with a problem he becomes

Owner Review
Negligence, cleanliness issues for both house and pool, errors on statements, mixed up dates, lack of communication and more. You name it, we experienced with ECPM in less than a year.
One of our guests was so upset and reported to me that I should replace management company because the house was kept filthy upon check-in. She had to do a lot of cleaning upon check-in. There were even white puddings on the comforter. Another guest gave similar feedback. I got less stars from multiple guests mainly because of ECPM’s negligence. Potential bookings started asking about cleanliness

Traveling down from families in Georgia. We booked last minute and stayed at Terrace Ridge resort. We spoke to a person called Glen on the phone who was wonderfully helpful and very knowledgeable about the condo we booked and surrounding areas. We arrived around midnight. We accessed the home conveniently via a code entry which was great. The condo was spacious, well equipped and very clean. We were extremely satisfied and highly recommend this company for any Orlando vacation rental.

My family and I had an excellent experience with Easy Choice Vacation Homes. We started out as a guest for the first time in May 2016. The quality of service and presentation of the home we stayed in was paramount in choosing them to manage our home when we became proud owners in 2017. It has been over 12 months now and we are very happy, very very happy.

Keith and I would like to thank you for all your help in finding us another villa so quickly on Friday 25th August after the villa we had rented from another party turned out to be totally unusable. We appreciated the time and effort you both took to help us and allowing us to view Hammock Court before we made a decision was an additional bonus. We are also very grateful for the assistance in getting new chairs for the villa once we arrived for the pool area outside. You were both exceptionally friendly and understanding of the situation we had found ourselves in and managed to turn what could

Please read!!!! I am writing this to STRONGLY discourage people from using this service.
I usually am not one to write up negative reviews, but really would not want future clients to have to deal with this as well.
We recently had a vacation down in Orlando this holiday season and rented one of their units through Air BnB.
Here is a list of issues we have had with their service:
-Upon arrival to the property, there was incorrect and missing information in the binder. The wifi and password provided were incorrect.
-On the second day, we received a handwritten note stating that we had to leave

I arrived at my vacation home to find the dryer not working and the Master bedroom Shower had no hot water. Called the emergency # to complain and they knew 2 days before my arrival that the hot water was an issue, yet nothing was communicated to me and it was never fixed during my entire stay of 7 nights. The dryer was fixed on Monday so that was not a big deal, but having 6 people share the same shower every day to go to the theme parks in Orlando was a major pain, and made us later every day. We had a community pool to use but when we tried to use the swipe card, it did not work. Luckily there